How does Palremit reach out to me?

Palremit communicates to its users through three channels: marketing and transactional emails, social media, and in-app live chat customer support.

Specifically, here’s how we do it:

Marketing emails

When you sign up and create your Palremit account, we ask for your consent to send you marketing and promotional emails. We send these emails to our subscribers to keep them in the loop about our offers, new features we are launching, or send engaging emails.

We send these emails only once per week. And we never send them to you without your consent.

Transactional emails

Transactional emails are automatically triggered from our backend platform once a user i) signs up on Palremit, ii) requests a verification code to verify their account, and iii) performs any transaction on Palremit.

These emails are sent automatically, and users cannot opt out of them. To help you identify these emails, you will see them in your mailbox sent from “Palremit.”

Social media

To maintain a close relationship with our users and supporters, Palremit is available on all social media platforms (Facebook, Instagram, LinkedIn and X) as Palremit.

But note that, Palremit will never DM you first, or ask for your account details. Please be careful of bad actors that try to take advantage of our brand name to commit malicious activities.

In-app live chat

Live chat is the user’s first-response to getting any issue they have on Palremit, in cases when they arrive.

In the app, navigate to chat icon > Support Center on the top right of the home screen to chat with our customer support agent. We operate a 24/7 service to handle any queries or disputes you have about using your Palremit account.