What happens if I’m overdebited on my card?

If you make a purchase with your Palremit debit card and get over-debited for a transaction (that is, you got debited more than the amount you were supposed to), simply notify our customer support team about the issue.

You’ll need to provide details of the transaction, including the time of purchase, value debited, and value you were supposed to be debited. Back this up with as many screenshots relating to this incident as possible.

Ways to contact us

• Through the in-app live chat; we’re available 24/7 and our customer support rep will reach out to you
• By sending an email detailing the disputed issue to our official support address, [email protected] 

By sending us a DM concerning the issue on our verified social media platforms on Facebook, Instagram, X, or LinkedIn