Why did my transaction fail?

NGN transactions

• Invalid banking details.

• Inactive bank account:

  An inactive bank account is a bank account that has been closed or is dormant and cannot receive funds.

• Restriction or account limit:

  Your bank cannot apply value due to a restriction on the account. A limitation could be on the customer’s account or a limit on the amount the bank account can receive.

• Non-NIP transfers:

  When making deposits to your naira virtual account on Palremit from a non-traditional bank, kindly ensure to verify that they support NIP transfers, as non-NIP transfers will not be received.

How to avoid transaction failure

• Use an active and valid bank account when making payouts; ensure the account is not dormant, has no limits, and can receive the transaction amount.

• When receiving foreign payments, please notify the sender of the supported payment methods (both cash and crypto) and ensure they use the suitable payment method. The supported payment methods for each currency account are available on our app.

• Send or receive crypto only through the correct address and blockchain network, or else risk losing your funds.