How to dispute a completed transaction?

Transfers with Palremit are usually instant, but delays may occur due to network issues or if the receiving bank is still processing the payment. 

​Before reaching out to support, please follow this checklist:

✅ Check that the transaction has been completed on the Palremit app (i.e., successful).

✅ Double-check that the receiver details (account number, account name, and bank) are correct. 

✅ Ask the recipient to check their bank app or account statement.

What can I do if the recipient hasn’t received a successful Naira transfer?

If the recipient hasn’t received a successful Naira transfer, don’t worry! Simply share the transaction receipt with our support team. We’ll follow it up with our partner service providers to either (a) provide a refund, or (b) provide a session ID that the recipient can take to their bank as proof that the transfer was completed.

If this has been done and the beneficiary has yet to be credited, please reach out again to our support team for help.

What should I do in the event of crypto fund loss?

In the event of losing your crypto value due to the use of the wrong address or network, please note that your money cannot be recovered.

Always ensure to double-check where you’re sending your crypto funds to.