Currency Conversions

Crypto-to-crypto currency conversion on Palremit

To convert crypto-to-crypto funds on Palremit, you can follow these steps:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN).
  • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
  • You can swap crypto for a different cryptocurrency once you have crypto in your Palremit wallet. For example, you can convert BTC to ETH or USDT. To do this, go to the Swap section in the Palremit app and select the crypto pair you want to exchange.
  • You can convert crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
  • The app will show you the current exchange rate and any applicable fees before you confirm the transaction.
  • Confirm your swap transaction.
  • Palremit supports crypto-to-crypto swaps between BTC, ETH, and USDT. 
  • After the swap is complete, the converted crypto will be deposited into your Palremit wallet, which you can then withdraw to an external crypto wallet or use for other transactions on the Palremit platform.

Palremit makes it easy to manage your crypto assets by allowing you to securely store, send, receive, and convert different cryptocurrencies all within your multi-currency digital wallet.

Crypto-to-fiat currency conversion on Palremit

To convert crypto to fiat currency on Palremit, follow these steps:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
  • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
  • Once you have crypto in your Palremit wallet, you can convert it to fiat currency like Nigerian Naira (NGN). To do this, go to the Swap section in the Palremit app and select the crypto-to-fiat pair you want to exchange, such as BTC to NGN or ETH to NGN.
Step-1
  • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
  • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
  • After the swap is complete, the converted fiat currency will be deposited into your Palremit wallet, which you can then withdraw to your local bank account or use for other transactions on the Palremit platform.

Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

Currency conversion use cases on Palremit

Here are the key currency conversion use cases on Palremit:

Fiat-to-crypto conversion

Palremit allows you to convert your local fiat currency, like the Nigerian Naira (NGN), into popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). This enables you to easily acquire digital assets on the platform.

  • Use case

Buy and hold crypto assets like Bitcoin, Ethereum and Solana in your Palremit wallet, and take advantage of the market upturn.

Crypto-to-fiat conversion

You can also convert your cryptocurrencies back into fiat currency on Palremit. For example, you can swap your BTC, ETH or USDT holdings into NGN, which you can then withdraw to your local bank account.

  • Use case

In need of cash? Sell off your crypto to fiat currencies easily and withdraw to your local NGN account. 

Is your crypto holding stuck in third-party exchanges like Binance and KuCoin that have delisted naira withdrawals, send your crypto assets to designated cryptocurrency addresses (e.g., Palremit BTC, ETH, or USDT addresses with Bitcoin, Ethereum, Solana, BNB Smart Chain, and Tron blockchain networks all available) on your Palremit account and swap to fiat currencies on Palremit.

Crypto-to-crypto conversion

Palremit supports swapping between different cryptocurrencies. You can exchange your BTC for ETH, or USDT for BTC, all within the Palremit app. This allows you to manage your digital asset portfolio conveniently.

  • Use case

Buy into BTC, Ethereum, or Solana with your USDT stablecoin, and take advantage of the market upturn.

Fiat-to-fiat conversion

While Palremit currently does not offer direct fiat-to-fiat currency conversions, you can work around this by converting your fiat to cryptocurrency and then converting the cryptocurrency back to another fiat currency. Please note that we earn from spreads in a transaction like this. 

The company is looking to add more fiat currency options in the future.

  • Use case

Need to save money in the United States Dollar (USD)? Convert your Nigerian Naira (NGN) to USD easily on Palremit.

The key benefits of using Palremit for currency conversions include:

  • You get a secure multi-currency digital wallet out-of-the-box to store and manage your fiat and crypto assets in one place 
  • Competitive exchange rates with low fees
  • Instant transactions compared to traditional remittance methods
  • Compliance with regulatory requirements through KYC verification

Whether you need to buy crypto, sell crypto, or swap between different currencies, Palremit provides a convenient and reliable platform to handle your cross-border financial transactions.

How to deposit Euros on Palremit

Palremit currently does not yet offer the ability to deposit or withdraw European Euros (EUR).

We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

Once we launch our Euro virtual accounts, we will make this known on all our communication channels.

How to deposit Kenyan Shilling on Palremit

Palremit currently does not yet offer the ability to deposit or withdraw Kenyan Shilling (KES).

We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

Once we launch our KES mobile money accounts, we will make this known on all our communication channels.

If you need to deposit KES on Palremit, your best option would be to first convert your NGN to a supported cryptocurrency like Bitcoin ($BTC) or Tether ($USDT) in your Palremit wallet. From there, you could swap the cryptocurrency for Kenyan Shilling (KES) or another fiat currency supported by the platform.
Palremit allows you to deposit local currency like NGN and supports sending KES to other Palremit users via peer-to-peer transactions.

How to deposit NGN on Palremit

Here are the steps to deposit Nigerian Naira (NGN) into your Palremit wallet:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). Without a verified account, you cannot get a Nigerian Naira (NGN) account.
  • In the Palremit app, select Deposit.
  • Palremit will provide you with a dedicated NGN bank account number to transfer funds to. Copy the account number.
  • Make the bank transfer of NGN to the provided account number. Please make sure you transfer to only the account number provided.
  • Once the transfer is complete, the value of your deposit will reflect on your Palremit account.

The deposited funds can then be used to:

  • Exchange for other fiat currencies like United States Dollar (USD) or Kenyan Shilling (KES), and cryptocurrencies like USDT, BTC, SOL, or ETH using the in-app Swap feature.
  • Send to other Palremit users via the Send feature using Palremit P2P.
  • Fund your Palremit cards when you convert to USD.

How to open a USD account and deposit USD on your Palremit wallet

What is a virtual USD account?

A USD account allows you to receive and move US dollars easily, just like a traditional bank account. You can use it for payments, saving, and more.

Can I open one on Palremit?

Yes, you can.

How do I open a USD account on Palremit?

Opening a USD account is simple.

Follow these steps:

  • Open the Palremit app
  • Select Deposit
  • Choose Deposit Cash
  • Select USD as your currency
  • If you don’t have a USD account yet, you’ll be guided to fill in your details to create one

What information do I need to provide to create a USD account on Palremit?

You need to provide:

  • Your full name and residential address.
  • A valid form of ID (like a National Identity Card or passport)
  • A photo of your utility bill (not older than three months) to verify your address.
  • Answers to questions about your occupation, transaction range, and the purpose of your USD account.

What is KYC verification?

KYC (Know Your Customer) verification is a process to ensure your identity is confirmed. You must complete this before opening your USD account.

How long does it take to open a USD account?

Creating a USD account only takes a few minutes. Once verified, you’ll receive a notification confirming your account creation.

What can I do with my USD account?

With your USD account, you can:

  • Receive payments in USD from anywhere globally through wires and international ACH transactions (IATs) from platforms like Wise, Payoneer, or anywhere else that supports bank deposits. Simply give your created USD account to your sender.
  • Convert USD to other currencies or cryptocurrencies.
  • Use it for payroll if you own a business.

Are there limits on transactions?

Yes, there are transaction limits based on the source of funds:

  • Family members with the same last name: No limits, only daily limits apply.
  • Friends with different last names: $2,000 limit, up to five times a day (totalling $10,000).
  • Business payments: No limits, but high-value transactions may require extra verification.
  • P2P deposits: Up to $50,000 a month, but individual transactions have a $2,000 limit.

What is Enhanced Due Diligence (EDD)?

EDD is an extra verification process for large or unusual transactions. If your account receives high-value payments, you may be asked to provide more information about the source of funds to ensure compliance with regulations.

How do I start?

Start by downloading the Palremit app from the Google Play Store or try our beta app on iOS. Begin your journey to seamless financial transactions across borders.
If you have more questions, feel free to reach out to our support team in your app or send an email to [email protected].

Fiat-to-crypto currency conversion on Palremit

To convert fiat currency to cryptocurrency on Palremit, follow these steps:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
  • Once you have NGN in your Palremit wallet, you can convert it to cryptocurrency. Go to the Swap section in the app and select the fiat-to-crypto pair you want to exchange, such as NGN to USDT, BTC or ETH.
  • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
  • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
  • After the swap is complete, the converted cryptocurrency will be deposited into your Palremit wallet, which you can then use for other transactions on the platform or withdraw to an external crypto wallet.

Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

Fiat-to-fiat currency conversion on Palremit

Palremit currently does not support direct fiat-to-fiat currency conversions. The platform allows you to:

  • Convert fiat currency like Nigerian Naira (NGN) to cryptocurrency (e.g. NGN to USDT, BTC, ETH)
  • Convert cryptocurrency back to fiat currency (e.g. USDT, BTC, ETH to NGN)
  • Swap between supported cryptocurrencies (e.g. USDT to BTC or ETH)

However, Palremit is working on expanding its currency support to facilitate more fiat-to-fiat exchange options in the future.

For now, if you want to convert between fiat currencies on Palremit, you would first need to:

  • Convert your fiat currency to a supported cryptocurrency (e.g., NGN to USDT)
  • Then convert your cryptocurrency to your desired new fiat currency (e.g., USDT to USD or KES)

So in summary, while Palremit does not yet offer direct fiat-to-fiat conversions, you can work around this by converting to/from cryptocurrency as an intermediate step. We are looking to add more fiat currency options like EUROPEAN EURO in the future and make fiat-to-fiat currency conversions possible.

How to sell off your crypto assets on Palremit

If you’re facing any challenge selling off your crypto assets on third-party exchanges that prevent NGN withdrawal, you can do so on Palremit.

  • Simply send your crypto to the right Palremit crypto address. We currently support $BTC, $ETH, $USDT, and $SOL
  • If this isn’t part of the crypto asset you want to sell, we recommend converting it to either of these assets so you can send it to your Palremit account.
  • Next, generate your Palremit crypto address after selecting the cryptocurrency and the network. E.g., USDT on the ERC-20 network.
  • Then, with your generated crypto address, you can transfer your crypto assets from any third-party exchange app like Binance.
  • Once your crypto is deposited in your Palremit crypto account, swap it for your local currency, and withdraw it to your bank account.

Easy! That’s how to liquidate your crypto assets with Palremit.

Crypto-to-crypto currency conversion on Palremit

To convert crypto-to-crypto funds on Palremit, you can follow these steps:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN).
  • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
  • You can swap crypto for a different cryptocurrency once you have crypto in your Palremit wallet. For example, you can convert BTC to ETH or USDT. To do this, go to the Swap section in the Palremit app and select the crypto pair you want to exchange.
  • You can convert crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
  • The app will show you the current exchange rate and any applicable fees before you confirm the transaction.
  • Confirm your swap transaction.
  • Palremit supports crypto-to-crypto swaps between BTC, ETH, and USDT. 
  • After the swap is complete, the converted crypto will be deposited into your Palremit wallet, which you can then withdraw to an external crypto wallet or use for other transactions on the Palremit platform.

Palremit makes it easy to manage your crypto assets by allowing you to securely store, send, receive, and convert different cryptocurrencies all within your multi-currency digital wallet.

How to save beneficiaries on Palremit

To save beneficiaries on Palremit:

  • Perform a casual transfer when you Withdraw money to a local bank account. 
  • Enter the recipient’s bank address and confirm. 
  • Once this pops up, you can then save the account details of your frequent beneficiaries so you don’t have to re-enter them each time you make a transfer.
  • This allows you to easily send money to your loved ones, or make recurring payments faster.

The saved beneficiary details are stored securely in your Palremit account, making future transfers faster and more convenient.

Fees & Pricing

What is the exchange rate on Palremit?

According to our app, the current dollar to naira exchange rate on Palremit is: 

  • USD/NGN Buy Rate: ₦1,569 per USD
  • USD/NGN Sell Rate: ₦1,544.19 per USD

The rates are updated regularly, with the last update shown as of Tuesday, July 9, 2024 7: 40 AM (UTC).

Other exchange rates include:

  • KES/USD Buy Rate: KES 132.79 per USD
  • KES/USD Sell Rate: KES 132.14 per USD
  • Bitcoin price: $56,939.36
  • Ethereum price: $3,036.33

Please note that the rates are constantly changing to reflect the market conditions. If you’d like to check the live rates, see our mobile app.

Otherwise, you can set up live alerts on Monirates here to receive alerts on our exchange rates.

The rates provided are the buy and sell rates for converting between US Dollars (USD) and Nigerian Naira (NGN), US Dollars (USD) and Kenyan Shilling (KES), Bitcoin, and Ethereum prices.

  • Palremit supports swapping between other currencies like Naira (NGN) and cryptocurrencies like USDT. The process for these other currency exchanges is explained in other articles about currency conversion.
  • We aim to provide competitive exchange rates and low fees for our users to facilitate international money transfers and payments.

How does Palremit’s rates compare to other multi-currency wallet platforms?

  • Compared to other platforms, Palremit users can save over 6% in rate fees when funding their Palremit dollar card.
  • Palremit’s virtual cards charge at least 5% less in rate markup compared to other providers.

Palremit offers competitive exchange rates and lower fees compared to other multi-currency wallet services.

How much does Palremit charge?

Palremit charges transaction fees for services such as sending crypto to other third-party exchanges (fees depend on the blockchain network you use) and purchasing a virtual dollar card. 

Getting a dollar card on Palremit costs $2 and we charge 2% on your card funding fees (minimum of $0.50). Our terms also require you to maintain a minimum card balance of $3 on your dollar card. You can learn more about our cards here.

Other services like exchanging currencies and withdrawing to a local bank account currently come at no cost to you.

However, we earn money from spreads when you exchange currencies or perform other foreign exchange-related transactions.

  • The platform reserves the right to change these transaction fees in the future, but users will be given 30 days prior notice of any fee changes.
  • Compared to other platforms, Palremit users can save over 6% in rate fees when funding their Palremit dollar card.
  • Palremit’s virtual cards charge at least 5% less in rate markup compared to other providers.
  • The platform aims to provide competitive exchange rates and low fees for international money transfers and payments.

Palremit offers competitive exchange rates and lower fees.

What is the markup fee on Palremit cards?

The markup fee on Palremit cards is at least 6% less compared to other providers.

A markup fee is the additional charge added to the base price or cost of a transaction when using a debit card. 

This fee is typically charged by the card issuer or the payment processor and is a percentage of the transaction value.

Crypto-to-fiat currency conversion on Palremit

To convert crypto to fiat currency on Palremit, follow these steps:

  • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
  • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
  • Once you have crypto in your Palremit wallet, you can convert it to fiat currency like Nigerian Naira (NGN). To do this, go to the Swap section in the Palremit app and select the crypto-to-fiat pair you want to exchange, such as BTC to NGN or ETH to NGN.
Step-1
  • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
  • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
  • After the swap is complete, the converted fiat currency will be deposited into your Palremit wallet, which you can then withdraw to your local bank account or use for other transactions on the Palremit platform.

Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

How to view your list of saved beneficiaries

When you attempt to make a transfer to a local bank account on Palremit, at the top of your screen, you will see your list of saved beneficiaries.

You can tap on any of these beneficiaries to send money instantly without entering their account details over again.

This saves you stress from confirming their accounts every time. And you can make recurring payments faster with this option.
Ensure to save accounts of those you frequently transfer money to as beneficiaries to make this process work.

Regulations

Palremit Terms and Conditions of Payment Cards

TERMS‍ AND CONDITIONS‍ OF‍ PAYMENT CARDS‍

1. General Provisions

These Terms and Conditions of Payment Cards constitute a legally binding agreement between the Card Issuer (as defined below) and you (“Cardholder”) which enters into force on the date the Cardholder signs a confirmation to be bound under this Agreement (by hand or electronic means) and remains in force an indefinite period of time unless it is terminated following the provisions set forth herein.

Choise Services UAB (“Partner”) represent Card Issuer in the relationships with the Cardholder. Terms and conditions for financial services provided to the Client/Cardholder other than set out in these Payment Card Terms and Conditions are governed by the General Terms and Conditions r (“Terms and conditions”), which are available at ​https://palremit.com and/or in the App.

2. Definitions

2.1. The following definitions are used:

2.1.1. Account – an account opened and maintained for the Client;

2.1.2. Application – an application submitted to Card Issuer by the Client in order to order the Card;

2.1.3. Business‍Day(s) – any day other than a Saturday or a Sunday or a public or bank holiday in Lithuania;

2.1.4. Card – a payment instrument which has been issued by the Card Issuer to the Cardholder and owned by the Card Issuer. The term may refer to both physical items such as plastic or metal cards and sets of data such as virtual cards or digital cards (tokens);

2.1.5. Card Data – includes the name of the Cardholder, the number, validity period, and security feature (e.g., CVV code) of the Card.

2.1.6. Card‍Issuer – any bank or financial institution that is a member of a Card Association and issues a Card. In the relationship with the Client, Reap Technologies Limited is the Card Issuer; 2.1.7. Cardholder – a person to whom the Card is issued to and who is authorized to use the card. In the context of this Agreement the Cardholder and the Client can be the same person; 2.1.8. Client – means a customer of Partner, natural person or legal entity accepting the Partner’s Terms and Conditions and its integral parts;

2.1.9. Fees –‍ fees for issuing a Card, currency exchange, operations fees and Payment Transactions, including but not limited to. Fees and limits are publicly available in the App and/or at .

2.1.10. Directive‍2015/849 – on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC;

2.1.11. Partner –‍ a third-party with whom Card Issuer has agreed to cooperate in the Distribution of Cards;

2.1.12. International‍Card‍Organization – international payment card organizations VISA International;

2.1.13. Means‍of ‍Authentication – the Cardholder data, the Card data (PAN, CVC2 or CVV2, expiration date), PIN code and/or other means provided to the Cardholder by the Card Issuer that enable the Cardholder to be authenticated and operations initiated, including, but not limited to remote Payment Transactions initiated online;

2.1.14. Payment‍Transaction‍– deposit, transfer or withdrawal of funds initiated by the Payer, on behalf of the Payer or the Payee, regardless of the responsibilities of the Payer and the Payee underlying the operation;

2.1.15. Terms‍and‍Conditions‍of ‍Payment ‍Cards‍/‍Agreement – agreement concluded between the Client and Card Issuer;

2.1.16. Payee – natural or legal person who is the recipient of funds;

2.1.17. PIN – Personal Identification Number;

2.1.18. System – an electronic system used for the provision of services accessible via means of remote communication or the Internet.

2.1.19. Reap Technologies Limited – a company incorporated in Hong Kong with company registry number 2714427.

2.1.20 Virtual Card – a Card consisting of digital Card Data, and not having a physical body.

2.2. Other terms and acronyms shall have the same meaning as defined in the Partner’s Terms and Conditions.

3. Client’s‍obligations

3.1. The Client has the following obligations:

3.1.1. to observe the procedures and instructions provided by Card Issuer and requirements described in the General Terms and Conditions and its integral parts;

3.1.2. to inform Card Issuer of any malfunctions that prevent performing Payment Transactions;

3.1.3. to hold sufficient amount of Funds on the Account to settle Commission Fees and carry out Payment Transactions;

3.1.4. to immediately but no later than in 5 (five) Business Days notify Partner if any material information on the Cardholder has changed;

3.1.5. inform and ask the Partner to block the Card immediately after the Card was stolen, lost, third-parties have learned the Means of Authentication.

4. Card‍issuing

4.1. To receive the Card, the Client must submit an Application to Card Issuer via the System or a Partner.

4.2. Card Issuer, after accepting the Client’s Application, shall issue a Card. If the Client requests, Card Issuer may issue multiple Cards. Card Issuer shall solely at its own discretion determine the total number of issued Cards.

4.3. At the Client’s request, the Card may be issued not only to the Client, but also to another person indicated by the Client with an approval of the Client, i.e. a Cardholder. If the Client requests to issue a Card to another person, the Client must inform the Cardholder of the conditions set in the Agreement.

4.4. The Cardholder, after issuing the Card shall be provided with unique Means of Authentication (e.g. CVV code, and/or PIN code for the Chip&Pin Card). Such Means of Authentication are considered as the Cardholder’s signature in order to perform Payment Transactions. The use of the Means of Authentication shall mean the consent and authorization to perform Payment Transactions.

4.5. The Cardholder shall not disclose Means of Authentication to third-parties.

4.6. Card Issuer has the right to send the Card and the Means of Authentication by post or through Card Issuer authorized person. Upon receipt of the physical Card, the Cardholder is obliged to make sure that the envelope with the Card and its Means of Authentication have not been opened nor damaged. The physical Card is activated either in the App of the Partner or in the other environment provided by the Partner.

4.7. The Virtual Card consists only of the Card Data, the physical card is not issued. The transfer of Card Data and activation takes place in the App or in the other environment provided by the Partner.

4.8. The Cardholder may start performing Operations once the Card has been activated.

5. Card‍payments

5.1. Only the Cardholder has the right to perform Payment Transaction with the Card.

5.2. Payment Transaction may be performed by the Cardholder:

5.2.1. immediately after a virtual Card is issued;

5.2.2. only after a physical Card in accordance with the received instructions has been activated.

5.3. The Cardholder may perform Payment Transaction only within the amount located on the Account and in accordance with the Card usage limits (daily, weekly, monthly maximum amount for Payment Transactions) indicated in the Agreement. Card Issuer reserves the right to determine Card usage limits.

5.4. Card Issuer assumes that all Payment Transactions are consented to, authorised and initiated by the Cardholder, unless proven otherwise.

5.5. The use of the Card or Means of Authentication to initiate a Payment Transaction shall be considered as an authorisation and consent to carry out the Payment Transaction. Unless established differently for the protection of consumer rights, if the Cardholder provides consent to perform a Payment Transaction, the Cardholder is not entitled for a refund unless the Payee agrees to refund the transferred amount to the Cardholder.

5.6. Payment transactions initiated using the Card will be executed in the Account according to the Agreement and General Terms and Conditions, its integral parts and the applicable law.

5.7. Payment Transaction performed by the Cardholder using the Card may be declined if:

5.7.1. the Card is invalid or blocked (in accordance with Section 7);

5.7.2. Card Issuer has closed, suspended or restricted the use of the Client’s Account;

5.7.3. the amount of Funds needed to perform the Payment Transaction exceeds the available amount of Funds on the Client’s Account;

5.7.4. any other basis which arises from the Agreement or legal acts or the Client is suspected of fraud/illegal activities.

5.8. Card Issuer reserves the right to use third-parties provided services in order to ensure the execution of Payment Transaction or any other services.

5.9. At the request of the Partner and/or Card Issuer, the service provider (e.g. e-shops) may refuse to accept payment with the Card.

5.10. The Client and/or the Cardholder has the right to request that the Card be blocked and/or closed at any time.

5.11. A blocked, closed, or invalid Card may not be used.

5.12. Card Issuer has the right to determine the Card limits and the minimum and maximum amount of a one-off Payment Transaction. Partner shall have the right to set other limits for its client, provided that it does not contradict minimum and maximum limits set by Card Issuer.

6. Requirements for‍ ensuring‍ a‍ secure‍ Card‍ usage‍

6.1. The Cardholder ensures:

6.1.1. to active the physical Card before usage. This process has to be proceeded after receiving the physical Card. The Cardholder shall be liable for any damages to the Card due to premature activation or not following the Card activation instructions.

6.1.2. to protect the physical Card from any physical damage including copying, modification etc.;

6.1.3. not to provide the Card to third-parties unless the third-party is accepting the payment;

6.1.4. not to use the Card for illegal activities, including purchases of goods/services which are prohibited by applicable law;

6.1.5. to immediately report any malfunctions which may influence the performance of Payment Transactions;

6.1.6. to follow any other obligations stated in the Agreement.

6.2. The Cardholder has the obligation to keep the Card and the Means of Authentication secure. The Cardholder shall restrain from recording the Means of Authentication on any information carriers which may be used by third-parties in order to gain access to the Card or the Means of Authentications.

6.3. Card Issuer upon receiving information that the Card is used by third-parties and not by the Cardholder shall take necessary measures to block the Card.

6.4. If a third party has learned the Card Data and in any other case when there is a risk of a third party using the Card, the Cardholder shall immediately inform the Partner by using the phone number and the business hours shown on the Partner’s Website and/or the App.

7. Validity‍and‍Card‍blockage

7.1. The Card is valid inclusively until the last day of the calendar month stated on the Card. As soon as the next calendar month begins after the calendar month stated on the Card, the Card shall be deemed invalid.

7.2. If the Account was closed, the Card is considered expired (invalid) and, therefore, no longer valid from the moment the Account was closed.

7.3. In order to verify circumstances of Card use, Card Issuer reserves the right to block the usage of the Card if:

7.3.1. Means of Authentication have been disclosed to persons who have no right to use the Card;

7.3.2. the Account is closed, suspended or restricted;

7.3.3. Cardholder’s activities performing Payment Transactions may be associated with fraud or any other illegal activities;

7.3.4. obligations are not duly performed by the Cardholder;

7.3.5. other grounds which are deemed important for blocking the Card.

7.4. If reasons for Card blocking remain, Card Issuer has the right to block the Card.

7.5. Cardholder has the right to request the Card to be blocked at any time.

7.6. In events when the Cardholder enters the PIN incorrectly three times in succession, the physical Card will be blocked. In such case the Cardholder shall inform Card Issuer or the Partner immediately.

7.7. Card Issuer shall not be liable for any type of damages caused to the Cardholder or other third-parties for Card blockage, unless legal acts determine otherwise.

8. Card Issuer rights in‍ conjunction‍ with‍ prevention‍ of‍ money‍laundering‍ and‍ terrorism‍ financing

8.1. Card Issuer in accordance with Directive 2015/849 and implementing legislation has the following rights:

8.1.1. to exchange information and documents of the Cardholder to ensure the prevention of money laundering and terrorist financing;

8.1.2. to regularly verify the information on identification of the Cardholder and at any moment request the Cardholder to submit additional documents;

8.1.3. to apply temporary or permanent restriction on Cardholder’s performing Payment Transactions;

8.1.4. to request documents and information of any kind regarding the Cardholders activities;

8.1.5. to request documents and information of any kind regarding persons involved in the transaction;

8.1.6. to request any other type of documents and information which are required by Card Issuer to ensure the duty in prevention of money laundering and terrorism financing;

8.1.7. to refuse the execution of Payment Transactions if the Cardholder does not comply with the requirements preventing money laundering and terrorist financing.

9. Liability

9.1. The Cardholder is liable for the breach of obligations stated in the Agreement, General

Terms and Conditions, its integral parts or any other legal acts.

9.2. Card Issuer shall not be held liable for the involvement of third-parties in processing the Payment Transactions. Card Issuer does not take responsibility of third-parties for the refusal to accept the Card in order to pay for goods or services.

10. Fees‍

10.1. The Cardholder shall pay Fees for the issuance of the Card including postal expenses described in the App and/or at https://help.palremit​.com or otherwise agreed between the Parties.

10.2. All Fees for the Payment Transactions shall be debited by Card Issuer or Partner from the Account.

10.3. Currency conversion fees are specified in the Cardholder’s Account and currency exchange is based on the exchange rate of International Card Organizations that are publicly available and are valid at the time of conversion.

10.4. Card Issuer decision to block the Card shall not be considered as termination of the Agreement and General Terms and Conditions or other integral parts. Therefore, the act of blocking of the Payment Card, i.e. refusal to carry out Payment Transactions, shall not free the Cardholder from Commission Fee calculation of provided services or lift the obligation to pay calculated Commission Fees.

11. Final ‍provisions

11.1. All relationships between the Client, the Cardholder, the Partner and Card Issuer are governed by the laws of the Republic of Lithuania.

11.2. Card Issuer has the right to disclose information about the Payment Transactions performed by the Cardholder to third-parties, who under legal acts have the right to receive such information.

11.3. Agreement may be amended or terminated by giving the Client at least 60 (sixty) day written notice thereof. Within these 60 (sixty) days, the Client has the right to terminate Agreement with immediate effect and free of charge provided that all the obligations arising from the Payment Card Terms and Conditions have been fulfilled. If the Client has not terminated the Payment Card Terms and Conditions within the period specified above, he shall be deemed to have accepted the amendments.

11.4. The Client has the right to terminate the Agreement by giving at least 30 (thirty) day notice thereof.

11.5. Card Issuer has the right terminate the Agreement as an extraordinary remedy without giving advance notice if:

11.5.1. The Client and/or the Cardholder has provided false information to Card Issuer and/or Partner when applying for the Card or has failed to provide information known to the Client and/or the Cardholder affecting the performance of the Agreement;

11.5.2. (Not applicable to the Clients and the Cardholders who are consumers) The Client has failed to fulfil his payment obligation owed to Partner within an additional term of 14 (fourteen)

days given to the Cardholder and Partner has made a relevant request;

11.5.3. The Card issued hereunder has been closed and/or blocked for at least four (4) consecutive months;

11.5.4. (Not applicable to the Clients and the Cardholders who are consumers) The Card has not been used for Operations for six (6) consecutive months.

11.6. The termination of the Agreement shall not affect the collectability or satisfaction of financial claims arising prior to the termination of the Agreement.

11.7. This Agreement shall be published on website at  https://palremit.com.

11.8. Personal data processing is made in accordance with the Privacy Policy of available on website at https://help.palremit.com/palremit-privacy-policy

Google Pay Terms and Conditions

Introduction

The following terms and conditions (“Terms”) are an agreement between you and Card Issuer that governs your access to and use of your Card through Google Pay. By registering to add Card for use in Google Pay on your Android Device, or allowing another cardholder to add a Card linked to your Card Account for use in Google Pay on their Android Device, you agree that you have read, understood, and accepted all of the Terms contained herein and to use your Card in accordance with these Terms. If you do not agree with any of the following Terms, you must cease all access to or use of your Card in connection with, Google Play and/or remove any Card linked to your account from Google Pay.

These Terms shall be read in conjunction and in addition with the Terms and Conditions of Payment Cards (“Agreement”) which are available at https://help.palremit.comand associated with each Card. It is important that you read these Terms and the Agreement together. In the event of any inconsistency between the provisions of these Terms and the Agreement relating to your access to or use of Card through Google Pay, the provisions of these Terms shall prevail.

You also acknowledge that your use of Google Pay is subject to the terms and conditions set forth by Google with respect to the use of Google Pay, which will not change or override these Terms.

Eligibility / Enrolment

Google Pay is available to Card cardholders for the purposes of purchasing goods and services with an eligible Android Device at near field communication (“NFC”) enabled merchants and/or an online merchant, who accepts Google Pay as a form of payment.

To add your Card to Google Pay, you must register your Card through Google Pay via application or by directly scanning or entering the Card details manually on Google Pay wallet (“Google Pay Card Registration”). You may be required to take additional steps to authenticate yourself before your Card is added to Google Pay, including providing the correct one-time password (“OTP”) which will be sent to you by us via SMS on your registered mobile number (“Additional Authentication”). Your enrolment will be declined if the Card is not eligible for this service, you failed the authentication process, or if your Card or the underlying Card Account is not in good standing or conducted in a proper or satisfactory manner as determined by us at our absolute discretion. Google Pay may also limit the number of Cards that you may store in a single Android Device from time to time which we cannot control. We may, however, limit the number of Android Devices in which the same Card can be stored from time to time and you should refer to our latest communications regarding such limit.

For a Program Account which contains multiple Cards issuance, each Card shall be regarded as separate, and thus be subject to separate Google Pay Card Registration and Additional Authentication individually.

By adding your Card to Google Pay, a unique numerical identifier different from your Card number (“Device Card Number”) will be allocated for the purpose of making purchases and receiving refunds through Google Pay. Due to the manner in which Google Pay operates, you

may need to present your Android Device at a merchant when you return an item purchased using Google Pay on such Android Device.

Once a Card is added to Google Pay, you can use Google Pay to authorise transactions on a Card Account. This is done by using the relevant Android Device in place of a Card at a contactless payment terminal or in an application on an Android Device.

Renewal of your Card upon expiry or replacement of the damaged Card will not affect your use of the same Card enrolled for Google Pay, whether or not you have activated the renewed or replacement Card.

Your use of Cards through Google Pay

You must keep your Android Device safe or secure, by locking it when not in use or when it is unattended and/or by installing up-to-date anti-software on it (where applicable), including ensuring that the device is not modified contrary to the software or hardware guidelines of the manufacturer or intentionally disabling the device’s hardware or software controls (commonly referred to as “jailbreaking”). You acknowledge and agree that the use of a modified device to use your Card in connection with Google Pay is expressly prohibited and constitutes a violation of these Terms, and is grounds for us to deny your access to your Card through Google Pay.

You must also ensure that your passcode or personal identification number that is required to allow you to use your Android Device to access and use your Cards to make purchases through Google Pay is kept secure in the same way as a cardholder would a banking password or PIN, including but not limited to, by:

  • Not disclosing or sharing with anyone;
  • Not carrying a record of it with an Android Device or anything liable to be stolen with an Android Device (unless a reasonable effort is made to protect the security of the device);
  • Not choosing an easily guessable passcode such as the cardholder’s date of birth or a recognisable part of the cardholder’s name; and
  • Not acting with negligence in failing to protect the security of the passcode.

You must take all steps and prevent any fraud, loss, or theft in respect of your Android Device or any of your Cards in connection with the use of Google Pay.

If biometric identifiers are registered on your Android Device and are used to identify you or be used to grant access to and use your Card for Google Pay, you must not save a third party’s biometrics such as fingerprint (biometric information) on the device. In the event a third party’s biometrics are saved on the device, whether now or in the future, and such biometric details can be used to grant access to the device to access and use your Card, you understand, acknowledge and agree that you will be taken to have authorised that person to transact on your behalf and the relevant transactions will be charged to your Card, to which you shall be responsible and liable for the same.

If you enroll for biometric verification such as fingerprint identity (“Touch ID”), personal identification number or passcode on Google Pay, the collection, storage, enrolment, and access to Google Pay using your biometric information, personal identification number or passcode will be made using the technology on your Android Device. Accordingly, when you

log into Google Pay and choose to be verified using the technology on your Android Device, your fingerprint or any other biometric information, personal identification number, or passcode will be matched and verified against your device’s technology. Accordingly, you acknowledge that we have no control over the technology on the Android Device, the availability, capability, verification method, security, and integrity of the Android Device and cannot be held responsible for transactions effected using Google Pay and authorized using any biometric information or personal identification number or passcode. You should therefore assess if the Android Device’s manner of verification and risks associated with such use is acceptable to you.

The use of Google Pay is at your discretion. You are not obliged to use Google Pay in connection with any of your Cards. Accordingly, you agree that the access and use of your Card on Google Pay will be considered as authorized by you and you shall be responsible and liable for the same. If you share your passcode with any other person, you are taken to have authorized that person to transact on your account using Google Pay. This means that any Google Pay transaction initiated by that person using the fingerprint or passcode will be authorized by you and the clauses of the Agreement which deal with unauthorized transactions will not apply. If your Android Device is lost or stolen, any biometric information or personal identification number or other passcode is compromised or used or your Card has been used through Google Pay without your permission, you must notify us immediately and if we so require, furnish to us a statutory declaration in such form as we specify and/or a police report and/or any other information we may reasonably require. You are liable for all unauthorized use of your Card in connection with Google Pay until you notify us unless we determine, at our sole discretion that: (i) you have fully complied with these Terms (including, but not limited to the safety precautions) and you notified us without delay, (ii) you assist in the investigations and recovery, and (iii) we are satisfied that such unauthorized transactions are not due to your wilful misconduct and/or gross negligence and that you have not acted fraudulently.

You agree and acknowledge that the transaction history displayed in Google Pay in connection with the use of your Card in Google Pay solely represents our authorization of your Google Pay transaction using that particular Android Device and does not reflect any post-authorization activity, including but not limited to clearing, settlement, foreign currency exchange, refunds, returns or chargebacks.

Accordingly, the purchase amount, currency, and other details for your Google Pay transaction history in connection with the use of your Card in Google Pay may not match the transaction amount that is ultimately cleared, settled, and posted to your Card statement of account. If there is any inconsistency between your Card statement of account and the transaction history displayed in Google Pay, your Card statement of account shall prevail, and you will remain liable to us for the amounts set out on your statements.

Fees and charges

All applicable fees, interests, and charges that apply to your Card pursuant to the Agreement are available and provided on our website and will continue to apply after you have registered your Card with Google Pay. We currently do not impose any additional fees for using your Card through Google Pay but we reserve the right to impose a fee at our sole discretion in the future. You shall be solely responsible for all third-party charges, such as your telecommunications carrier or provider may impose web-enablement, data usage, or text messaging fees and/or other charges associated with your use of Google Pay.

As a condition of using your Card in connection with Google Pay, you acknowledge and consent to us sending notifications and automatically dialed calls or text messages to the Android Device which may or may not be the same device as your mobile phone number on record with us.

Suspension and termination of Google Pay

We have the right to suspend, block, or cancel your ability to use your Card in connection with Google Pay at any time and need not give you any prior notice or reason for doing so, including, modifying or suspending the type of transactions allowed on your Card in connection with Google Pay, change the eligibility of a Card for use with Google Pay, and/or change the Card authentication process.

We also have the right to impose a limit on any daily and/or individual transaction amount(s) charged to your Card through Google Pay. The limit will be at such amount(s) as determined by us and notified to you from time to time.

In the event we have canceled or suspended your Card in accordance with these Terms and/or the terms of the Agreement, you will not be allowed to use it through your Android Device. Please note that this is the case even though you may still see a symbol for the Card on your Android Device.

Authorization to collect and share data

You agree that we may collect, transmit, store, and use technical, location, and login or other information about you and your use of your Card through Google Pay. We may also collect information relating to your Android Device (including app version, device type and model, operating system, and security information such as whether you have obtained root access):

  • To ensure your Card properly functions in Google Pay;
  • For security purposes and to identify fraud;
  • For Card Issuer to better provide assistance to you; and
  • To tell you about other products or services that may be of interest to you.

You acknowledge that (i) Google, the provider of Google Pay technology that supports your Card in Google Pay, as well as its subcontractors, agents, and affiliates, and (ii) the applicable payment network branded on your Card (i.e., Visa) as well as subcontractors, agents, and affiliates of such payment networks, will have access to certain details of your transactions made with merchants via use of your Card through Google Pay in and/or for the purposes of

performing its obligations hereunder; (2) providing you with relevant transaction data; (3) detecting and addressing fraud; (4) complying with applicable laws and regulations; (5) responding to inquiries made pursuant to court orders or by regulators; (6) managing, making product enhancement to, and/or promoting the use of Google Pay; and (7) creating business and/or technical performance reporting. You acknowledge that the use, storage, and disclosure of any personal information provided by you directly to Google, the applicable payment network branded on your Card (i.e., Visa), or other third parties supporting Google Pay, will be governed by the privacy policy of such party.

Merchant relationships and disclaimers

Merchants may present to you certain discounts, rebates, or other benefits (e.g. free shipping) (“Offers”) if payment is effected through Google Pay. Such Offers are subject to certain terms and conditions between you and the relevant merchant. We will not be liable for any

loss or damage as a result of any interaction between you and a merchant with respect to such Offers. All matters, including delivery of goods and services, returns, and warranties, are solely between you and the applicable merchants. You acknowledge that we do not endorse or warrant the merchants that are accessible through Google Pay or the Offers that they provide.

Changes to Terms and Conditions

We may amend at any time these Terms, by providing reasonable prior notice to you. We may revise these Terms at any time by updating this posting. You are bound by such revisions and should therefore visit our website to review the current Terms from time to time.

Intellectual Property

All intellectual property rights including all patents, trade secrets, copyrights, trademarks, and moral rights (collectively, “Intellectual Property Rights”) in Google Pay (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by Google, us, our licensors or third parties. Nothing in these Terms gives you any rights in respect of any intellectual property owned by Google, us, our licensors, or third parties and you acknowledge that you do not acquire any ownership rights by adding your Card to, or using your Card in connection with, Google Pay.

Disclaimers of warranty

Google Pay is provided by Google and without warranty from us. You acknowledge and agree that from time to time, your use of the Card in connection with Google Pay may be delayed, interrupted, or disrupted for an unknown period of time for reasons we cannot control. Neither we nor our affiliates will be liable for any claim arising from or related to the use of your Card through Google Pay due to such delay, interruption, disruption, or similar failure.

You acknowledge that we are not party to the terms and conditions for Google Pay between you and Google and we do not own and are not responsible for Google Pay. We are not providing any warranty for Google Pay. We are not responsible for performance, maintenance, or other support services for Google Pay and shall not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to Google Pay, including, without limitation, any third-party product liability claims, claims that Google Pay fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of Google Pay, including those pertaining to Intellectual Property Rights, should be directed to Google.

We do not recommend, endorse or make any representation or warranty of any kind regarding the performance or operation of your Android Device. You are responsible for the selection of an Android Device and for all issues relating to the operation, performance and costs associated with such Android Device.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall we, our processors, suppliers, or licensors (or their respective affiliates, agents, directors, and employees) be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or

other intangible losses, that result from the use of, inability to use, or unavailability of Google Pay, including your use of Card in connection with Google Pay.

To the maximum extent permitted by applicable law, we, our processors, suppliers, and licensors (and their respective affiliates, agents, directors, and employees) assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of Google Pay, including your use of your card in connection with Google Pay; (iii) any interruption or cessation of transmission to or from Google Pay; (iv) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through Google Pay by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through Google Pay; and/or (vi) user content or the defamatory, offensive, or illegal conduct of any third party.

Indemnity

You will indemnify, defend, and hold us (and our employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms, including any violation of our policies; (b) your wrongful or improper use of Google Pay, including wilful misconduct or fraud; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) your violation of any law, rule or regulation of Hong Kong or any other country; (e) any access or use of Google Pay by any other party with your Touch ID or personal identification number or passcode or other appropriate security code, and (f) any change in law, regulations, guidelines or official directive or circulars which has an effect on the Card or Google Pay, and the same may be debited to your Card and/or shall be paid by you on demand.

Representation and warranty

You represent and warrant to us that: (i) to the extent you identified a name at registration, the name identified by you when you registered your Card to be added to Google Pay is your name; (ii) you are the cardholder of all Cards you add to Google Pay; (iii) you and all transactions initiated by you or using any of the Cards added to Google Pay will comply with all laws, rules, and regulations applicable to you, including any applicable tax laws and regulations; (iv) you have the authority to authorize the receipt of notices, calls and text messages from us at the phone number you provide, (v) you will not use any of your Card through Google Pay for any fraudulent undertaking or in any manner to interfere with the operation of Google Pay; (vi) you will not permit any use of your Card through Google Pay by any third party; and (vii) your use of your Card in connection with Google Pay will comply with these Terms.

Removal of your Card from Google Pay

You shall follow the instructions from Google Pay to remove your Card from Google Pay if you no longer wish to use your Card through Google Pay. You should also ensure that any Card is removed from your Android Device before the disposal of the Android Device. Removal of your Card from Google Pay will not terminate your Card unless you also choose to terminate such in accordance with the terms of the Agreement.

Severability

If any provision or part of a provision of these Terms is illegal, invalid or unenforceable, it will be severed from these Terms and the remaining provisions (or parts of provisions) will continue in full force and effect.

Governing law

The same laws that govern the Agreement shall govern these Terms.

Definitions

In these Terms, all capitalised words or expressions used shall be defined and carry the same meaning as stated in the Definition section of the Terms and Conditions of Payment Cards (“Agreement”) except for the following words defined below:

Android Device” means a device that supports the Android operating system, which Reap determines, at its sole discretion, is eligible for the registration of Card to be used in Google Pay. Any devices that are modified contrary to the software or hardware guidelines of the manufacturer, including by disabling hardware or software controls (commonly referred to as “jailbreaking”), are not eligible for the registration of Card to be used in Google Pay.

Google Pay” means the mobile payment and digital wallet service created by Google that lets users make payments using certain devices that support the Android operating system and credit cards or debit cards registered on such Android Devices.

Card Issuer “, “Reap”, “we” or “us” means Reap Technologies Limited and its subsidiaries.

You” means the Company of the Program Account related to the Card which has been added to the Google Pay digital wallet on any Android Device and, as the context requires, includes any relevant Authorized User.

Terms of Use

Last updated: 20th March, 2024

Palremit General Terms of Use

PLEASE READ THESE GENERAL TERMS OF USE CAREFULLY BEFORE ACCEPTING THEM (BEFORE AGREEING TO THE CONDITIONS CONTAINED IN THEM). BY CLICKING THE “CREATE ACCOUNT” BUTTON OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE GENERAL TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE.

BY MAKING USE OF SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF DIGITAL CURRENCIES AND/OR ASSETS; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF SERVICES AND TRANSACTIONS OF DIGITAL CURRENCIES AND THEIR DERIVATIVES; AND (3) BANXE SHALL NOT BE LIABLE FOR ANY SUCH RISKS OR ADVERSE OUTCOMES.

BY ACCESSING AND USING SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE NOT BEEN INCLUDED IN ANY TRADE EMBARGOES OR ECONOMIC SANCTIONS LIST (SUCH AS THE UNITED NATIONS SECURITY COUNCIL SANCTIONS LIST), THE LIST OF SPECIALLY DESIGNATED NATIONALS MAINTAINED BY OFAC (THE OFFICE OF FOREIGN ASSETS CONTROL OF THE U.S. DEPARTMENT OF THE TREASURY), OR THE DENIED PERSONS OR ENTITY LIST OF THE U.S. DEPARTMENT OF COMMERCE. WE RESERVE THE RIGHT TO CHOOSE MARKETS AND JURISDICTIONS TO CONDUCT BUSINESS AND MAY RESTRICT OR REFUSE THE PROVISION OF SERVICES IN CERTAIN COUNTRIES OR REGIONS.

This General Terms of Use applies to customers residing outside the “Prohibited Jurisdictions,” details of which can be found at https://help.palremit.com.

1.  Acceptance of the General Terms of Use

1.1. These General Terms of Use are entered into by and between you and Choise Services UAB, a legal entity duly registered in Lithuania with 305964183 with aregistered office at Vokieciu gatve 18a-7, Vilnius, (“Choise”, “we”, “us”), and Charism LLC, a limited liability company, incorporated in St. Vincent andGrenadines with company number 1999 LLC 2022, registered office at Suite 336, Beachmont Business Centre, Kingstown, St. Vincent, and Grenadines, and Crypterium AS, a legal entity duly registered in Estonia with No. 14352837,registered office at Harju maakond, Tallinn, Kesklinna linnaosa, A. Lauteri tn 5, 10114 (“Associated companies”).

1.2. The Website and Mobile Applications are owned by the company Palremit Corporation, incorporated in the State Delaware with a registered number5480901 and registered office at 8 The Grn Ste A Dover, Delaware 19901-3618, USA (Palremit).

1.3. By using the Website or any Services or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use in addition to

  • our Privacy Policy, incorporated herein by reference; and
  • our Cookie Policy, incorporated herein by reference; and
  • our KYC/AML Policy, incorporated herein by reference; and
  • our Anti-fraud Policy, incorporated herein by reference; and
  • our Terms of Exchange Operations, incorporated herein by reference; and
  • our IP notice, incorporated herein by reference.

1.4. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of  https://palremit.com/ (“Website”), including any associated mobile applications (“Applications”) and your access to and use of any media, analytics, content, functionality, and services offered on or through any of the Website and Applications, and your access to and use of all and any related sites and services. The Website, the Applications, and all and any other media, analytics, content, functionality, Services, and services offered by us or through us, are referred to as the “Services”. If you do not agree to these Terms of Use, you must not access or use the Website and any Services or any Application or access or use any Services.

2.  Usage Requirements

2.1. The Website is offered and available to users who are of legal age (i) in Saint Vincent and Grenadines (18 years or older) and (ii) in the users’ jurisdiction or place of residence.

2.2. By using a Website and any Services, you represent and warrant that you (i) are 18 years of age or older, (ii) are of legal age in your jurisdiction or place of residence, (iii) are not barred from using the Website and any Services under any applicable law, order, directive, regulation, or sanction list and (iii) are using the Website and any Services only for a lawful purpose.

If you do not meet these requirements, you must not access or use the Website and any Services.

2.3. As a Client, that is a legal entity, on behalf of such legal entity you represent and warrant that (i) such legal entity is duly organized and validly exists under the legislation of the jurisdiction of its organization; (ii) you are duly authorized by such legal entity to act on its behalf; and (iii) this legal entity is not registered in the Prohibited Jurisdictions, as well as the beneficial owners of this legal entity are not citizens (nationals) of the countries that are in the list of Prohibited Jurisdictions and do not reside in the Prohibited Jurisdictions.

3.  Content and its intended use

3.1. We may change the format and content of the Website and the Services from time to time without noticing you. You agree that your use of the Websites and the Services is on an ‘as is’ and ‘as available’ basis and is at your sole risk.

3.2. Whilst we try to make sure that all information contained in the Websites and any Services (other than any user-generated content) is correct, it is not, and it is not intended to be, any authority or advice on which any reliance should be placed.

4.  Reliance on Information Posted

4.1. The information presented on or through the Websites and any Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Websites, or by anyone who may be informed of any of its contents.

4.2. The Website and any Services may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

4.3. The Website and the Services are not in any manner or in any form or part intended to constitute or form the basis of any advice (professional or otherwise) or to be used in, or about, any investment or other decision or transaction.

4.4. We do not accept any liability (regardless of how it might arise) for any claim or loss arising from:

  • any advice given;
  • any investment or other decision made; or
  • any transaction made or effected;
  • in reliance on, or based on, any information on the Websites or in any of the Services, nor do we accept any liability arising from any other use of, or reliance on, the Services.

4.5. We do not enter into any terms or make any representations as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose, or originality of any content of the Websites and the Services and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Websites and the Services or relying on any of its content.

4.6. We cannot and do not guarantee that any content of any Website and any Services will be free from viruses and/or other code that may have contaminated or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including antivirus and other security checks) to satisfy your requirements for the safety and reliability of content.

5.  Changes to the Terms of Use

5.1. We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them.

5.2. Your continued use of the Websites and any Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.

6.  Accessing the Websites

6.1. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website and any Services, in our sole discretion without notice. We do not guarantee that our Website or any content on it will always be available or will not be interrupted. We will not be liable if for any reason all or any part of the Websites and any Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Websites and any Services, or an entire Website, to users.

6.2. You are responsible for:

  • Make all arrangements necessary for you to have access to the Websites and any Services.
  • Ensuring that all persons who access the Websites and any Services through your internet connection are aware of these Terms of Use and comply with them.

6.3. To access a Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register using a Website or otherwise, including, but not limited to, using any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take concerning your information consistent with our Privacy Policy.

6.4. You should use caution when inputting personal information onto Websites on a public or shared computer so that others are not able to view or record your personal information.

7.  Mobile Applications

7.1. Apple Application

7.1.1 If the Services that you access and use is an Apple Application:

the Apple Application may be accessed and used only on a device owned or controlled by you and using the Apple iPhone OS;

7.1. 2. You acknowledge and agree that:

  • Apple has no obligation at all to provide any support or maintenance services concerning the Apple Application. If you have any maintenance or support questions concerning the Apple Application, please contact us, not Apple, using the contacting us details at the end of these Terms of Use;
  • although these Terms of Use are entered between us and you (and not Apple), Apple, as a third-party beneficiary under these Terms of Use, will have the right to enforce these Terms of Use against you;
  • except as otherwise expressly set out in these Terms of Use, any claims relating to the possession or use of the Apple Application are between you and us (and not between you, or anyone else, and Apple); and
  • in the event of any claim by a third party that your possession or use (in accordance with these Terms of Use) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you concerning that claim;

7.1.3. You represent and warrant that:

  • You are not, and will not be, located in any country that is the subject of a US Government embargo or that has been determined by the US Government as a “terrorist supporting” country; and
  • you are not listed on any US Government list of prohibited or restricted parties; and
  • If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may then refund the purchase price of the Apple Application to you. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition, or other term concerning the Apple Application and will not be liable to you for any claims, losses, costs, or expenses of whatever nature concerning the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content.

7.2. Android Applications

7.2.1. If the Services that you access, and use an Android Application:

the Android Application may be accessed and used only on a device owned or controlled by you and using an Android OS;

7.2.2. You acknowledge and agree that:

  • Google has no obligation at all to provide any support or maintenance services concerning the Android Application. If you have any maintenance or support questions concerning the Android Application, please contact us, not Google, using the contacting us details at the end of these Terms of Use;
  • although these Terms of Use are entered into between us and you (and not Google), Google, as a third-party beneficiary under these Terms of Use, will have the right to enforce these Terms of Use against you;
  • unless otherwise expressly set out in these Terms of Use, any claims relating to the possession or use of the Android Application are between you and us (and not between you, anyone else, and Google); and
  • in the event of any claim by a third party that your possession or use (in accordance with these Terms of Use) of the Android Application infringes any intellectual property rights, Google will not be responsible or liable to you concerning that claim; and

7.2.3. You represent and warrant that:

  • You are not, and will not be, located in any country that is the subject of a US Government embargo or that has been designated by the US Government as a “terrorist supporting” country; and
  • You are not listed on any US Government list of prohibited or restricted parties.

Account Security

8.1. Be careful to keep your private keys, passwords, security codes, and other security features that you use to access the Services. You must maintain the security of your Account by protecting your login, password, and security credentials from unauthorised access or use. It is your responsibility to ensure the security of, and your continuous control over, any device or account that may be associated with enhanced security features. You must properly read, use, and follow the Anti-fraud policy, and notify us if you discover or suspect any unauthorized access or use of your Account or any security breaches related to your Account. Upon receipt of written notice from you that the security of your Account has been compromised, we will take reasonable steps to protect your Account.

8.2. Please note that You are responsible for all activities that occur under your Account, and by agreeing to these Terms you accept all risks of any authorized or unauthorized access to your Account. You will be bound by, and you hereby authorize us to accept and rely on, any agreements, instructions, orders, authorizations, and any other actions made, provided, or taken by anyone who has accessed or used your Account regardless of whether the access is authorized or unauthorized by you.

Please note that you may open only one Account as well as reach an agreement with other persons on joint and (or) coordinated actions on using the Accounts in a certain way (including for making a profit (generating income) or to achieve other goals). Creation of more than one Account is strongly prohibited and may lead to refusal of providing our services.

9.  Trademarks

9.1. Our name, the brand “Choise.com” (application number 2022703181 as of 21.01.2022) “Choise” (application number 2022703182 as of 21.01.2022), our logo and all related names, logos, Services and service names, designs, and slogans are trademarks. You must not use such marks without prior written permission. All names, logos, Services and service names, designs, and slogans on the Websites and any Services (“Marks”) are the trademarks of their respective owners.

9.2. Nothing contained in the Websites or any Services should be construed as granting any license or right to use any of the Marks for any purpose whatsoever without the written permission of, or entry into the applicable license terms with, the lawful owner. Unauthorized use of the Marks or any information is strictly prohibited and may violate trademark, copyright, or other applicable laws. In the event you print off, copy, or store any of our content (which you may do only as permitted by these Terms of Use), you must ensure that any copyright, trademark, or other intellectual property right notices contained in the original content are reproduced.

10. Services

10.1. Charism LLC provides the following services following this Terms of Use:

  • Providing services for opening the User Account
  • Providing services for exchanging one crypto asset for another one
  • Providing services for crypto credits
  • Providing services for crypto savings, including dual currency deposits.

The Charism LLC is not responsible and does not assume any liability whatsoever for acts, errors, or omissions of any third party.

10.2. Choise Services UAB provides the following services following this Terms of Use:

  • Providing services for exchanging crypto assets to fiat and vice versa (including insured exchange operations)

The Choise Services UAB is not responsible and does not assume any liability whatsoever for acts, errors, or omissions of any third party.

10.3. Crypterium AS provides the following services in accordance with these Terms of Use:

  • Providing services registration and onboarding of users,
  • Providing services of implementation Anti-Money Laundering/Know Your Customer principles on Website

10.4. We may share your personal data with third parties for purposes of providing services described in this Clause. Please check our Privacy Policy for more details.

11. Prohibited Uses

11.1. You may use the Websites and any Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Websites and any Services:

  • In any way that violates any applicable national, regional, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the EU or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Websites and any Services, or which, as determined by us, may harm the Company or users of the Websites and any Services or expose them to liability.

Additionally, you agree not to:

  • republish, redistribute, or re-transmit any data from any of our communications, analytics, and other Services without our permission;
  • copy or store any of our Services other than for your personal non-commercial use and as may occur incidentally in the normal course of use of your browser or mobile device;
  • store any Services (including pages of a Website) on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from the Website or the Services;
  • remove or change any content of any Services or attempt to circumvent security or interfere with the proper working of the Services or any servers on which it is hosted;
  • create links to a Website from any other website, without our prior written consent, although you may link from a website that is owned and operated by you provided that (a) the link is not misleading or deceptive and fairly indicates its destination, (b) you do not state or imply that we endorse you, your website, or any Services or services you offer, (c) you do not create any misimpression or confusion among users concerning sponsorship or affiliation, (d) you link only to the home page of the Website and (e) the linked website does not contain any content that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
  • use the Websites or any Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Websites and any Services, including their ability to engage in real-time activities through the Website and any Services;
  • use any robot, spider, or other automatic device, process, or means to access the Websites for any purpose, including monitoring or copying any of the material on the Websites;
  • create (whether for yourself or someone else) any financial Services or service which seeks to match the performance of or the capital or income value of which is related to, any of our Services or services;
  • use any manual process to monitor or copy any of the material on a Website or for any other unauthorized purpose without our prior written consent.
  • use any device, software, or routine that interferes with the proper working of a Website.
  • introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of a Website, the server on which the Websites are stored, or any server, computer, or database connected to any Website.
  • attack any Website via a denial-of-service attack or a distributed denial-of-service attack.
  • otherwise, attempt to interfere with the proper working of the Website.
  • Except to the extent expressly set out in these Terms of Use, you are not allowed to:
  • otherwise, do anything concerning any of the Services that is not expressly permitted by these Terms of Use.
  • You must use the Websites and the Services, and anything available via such, only for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
  • All rights granted to you under these Terms of Use will terminate immediately if you breach or fail to comply with any of these Terms of Use.
  • To do anything with the Websites and the Services that are not expressly permitted by these Terms of Use, you will need a separate license from us. Please contact us via [email protected]

12. Changes to the Website

12.1. We may update the content on any Website and any Services from time to time,

but its content is not necessarily complete or up-to-date. Any of the material on any Website or in any Services may be out of date at any given time, and we are under no obligation to update such material.

13. Information About You and Your Visits to the Websites

13.1. All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us concerning your information in compliance with the Privacy Policy.

14. Confidential Information

14.1. When using a Website or any Services, data may be transmitted over an open network which may allow such communications to be intercepted by third parties. As a result, we cannot guarantee the confidentiality or security of any communication or data that you may transmit to us through the Websites.

15. Other Terms and Conditions

15.1. Additional terms and conditions may also apply to specific services or features of the Websites and any Services, including the promo rules in respect to the promotional events, public competitions and other event. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

16. Links from the Websites

16.1. If a Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to any Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. We reserve the right to withdraw linking permission without notice.

17. Third party services

17.1. Certain features of our Websites and Services may utilize the services and/or Services of third-party vendors and business partners, which services and/or Services may include software, information, data or other services. Certain of these vendors and business partners require users who utilize such features to agree to additional terms and conditions. This page identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these additional terms and conditions. These third-party terms are subject to change at such third party’s discretion.

17.2. The Company is not responsible and does not assume any liability whatsoever for acts, errors or omissions of any third-party service provider.

18. Risk warnings

18.1. Trading of goods, real or virtual, which include virtual currencies (cryptocurrencies), involves a significant level of risk. Prices can fluctuate on any given day. Because of such price fluctuations, you may gain or lose value of your assets any moment. Currency may be subject to large swings in value and may even become worthless. You should carefully consider whether such trading is suitable for you in light of your circumstances and financial resources. We have highlighted some of those risks below:

  • Traders put their trust in a digital, decentralized and partially anonymous system that relies on peer-to-peer (network in which interconnected nodes (“peers”) share resources amongst each other without the use of a centralized administrative system) networking and cryptography to maintain its integrity. This means that there is no central bank that can take corrective measures to protect the value of cryptocurrency in a crisis or issue more currency.
  • Cryptocurrency trading is probably susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse in demand relative to supply. For example, due to the fundamentals of the cryptocurrency trading system’s functioning, it is vulnerable to fluctuations in the level of confidence of market participants, which directly affects the level of demand or supply. The level of confidence can be affected both by purely economic factors and non-economic, including technological ones.
  • Cryptocurrency transactions are irreversible. If you send cryptocurrency to an incorrect address, or send the wrong amount, you cannot get it back. We will not be liable for executing a transaction if the instruction relates to an incorrect address.
  • Our website may suffer the failure of hardware, software, and Internet connections which may lead to communication failures, disruptions, errors, distortions or delays in payments and trading. You acknowledge that we will not be responsible for that.
  • Any opinions, news, research, analyses, prices, or other information contained on Website are provided as general market commentary, and do not constitute investment advice.

There may be additional risks that we have not foreseen or identified in our Terms of Use.

Before buying or selling cryptocurrency, you should educate yourself about digital currencies. Buying and selling entails risks and could result in a complete loss of your funds. You should carefully overthink whether your financial situation and tolerance for risk is suitable for buying, selling or trading cryptocurrency. In case of bankruptcy or liquidation, the Company reserves the right not to return assets served as collateral for crypto loans or used to generate income or served.

19. Market volatility

19.1. Particularly during periods of high volume, illiquidity, fast movement or volatility in the marketplace for any digital assets or legal tender, the actual market rate at which a market order or trade is executed may be different from the prevailing rate indicated via the Services at the time of your order or trade. You understand that we are not liable for any such price fluctuations. In the event of a market disruption or Force Majeure event, we may do one or more of the following: (a) suspend access to the Services; or (b) prevent you from completing any actions via the Services, including closing any open positions. Following any such event, when trading resumes, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event.

20. Acceptable use

20.1. When accessing or using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our Services. Without limiting the generality of the foregoing, you agree that you will not: Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden or impair the functioning of our Services in any manner; Use our Services to pay for, support or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or other illegal activities; Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access our Services or to extract data; Use or attempt to use another user’s account without authorization; Attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of our Services that you are not authorized to access; Develop any third-party applications that interact with our Services without our prior written consent; Provide false, inaccurate, or misleading information; and Encourage or induce any third party to engage in any of the activities prohibited under this Section.

21. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Websites will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH ANY OF THE WEBSITES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITES LINKED TO IT. YOUR USE OF ANY OF THE WEBSITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE RELATED TO OR ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT ANY ONE OF OUR WEBSITES, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT SUCH WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH SUCH WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF WARRANTIES OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN THEIR ENTIRETY, BUT WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

22. Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, ANY OF OUR WEBSITES, OR ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE WEBSITES OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (WHICH MAY INCLUDE FRAUD).

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM ANY USE OF YOUR ACCOUNT BY YOU OR BY ANY THIRD PARTY (WHETHER OR NOT AUTHORIZED BY YOU) INCLUDING BUT NOT LIMITED TO CYBER ATTACKS, UNAUTHORIZED ACCESS BY ANY THIRD PARTY.

23. Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of any Websites or any Services, including, but not limited to, any use of any Website’s content, services and Services other than as expressly authorized in these Terms of Use or your use of any information obtained from any of the Websites.

24. Feedback and Comments

24.1. If you have any feedback, comments, requests for technical support, or other communications relating to the Website, you may contact support by e-mail: [email protected].

25. Governing Law and Jurisdiction

25.1. All matters relating to the Websites or any particular Services and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Republic of Lithuania without giving effect to any choice or conflict of law provision or rule (whether of Republic of Lithuania or any other jurisdiction).

25.2. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website or any Services shall be instituted exclusively in the courts of the Republic of Lithuania although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.

26. Waiver and Severability

26.1. No waiver of the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

26.2. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

27. Entire Agreement

27.1. The Terms of Use, and any other terms and policies constitute the sole and entire agreement between you and us with respect to the Websites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Websites.

28. Complaints

28.1. If you have a complaint, you can submit a complaint using our online form or contact the team at: [email protected]. Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaints, and issue our response within a couple of business days, but this can take up to 15 business days.

Intellectual Property Notice

Last updated: 20th March, 2024

Intellectual Property notice (the “IP Notice”)

Intellectual Property Rights

The Websites and any Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These IP Notice permit you to use the Websites and the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Websites and any Services, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Websites for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

  • Modify copies of any materials from this site.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
  • Access or use for any commercial purposes any part of the Website or any services or materials available through the Website and any Services.

If you wish to make any use of materials on the Websites or in any Services other than that set out in this section, please address your request to: [email protected]

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Websites and any Services in breach of the IP Notice, your right to use the Websites and any Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Websites or any Services or any content on the Website or any Services is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Websites not expressly permitted by these IP Notice and Terms & Conditions (available on our website https://palremit.com/ ) is a breach of these IP Notice and Terms & Conditions and may violate copyright, trademark, and other laws.

AML/CFT Policy

Anti-Money Laundering/Countering the Financing of Terrorism Policy 

For

Responsible Officer/Document OwnerChief Operating Officer
Document ClassificationInternal/External Use
Version No.1

Abbreviations

AML/CFT          Anti-Money Laundering and Countering Financing of Terrorism

CDD                 Customer Due Diligence

CIP                   Customer Identification Programme

EDD                  Enhanced Due Diligence

EU                    European Union

FAFT                 Financial Action Task Force

KYC                  Know Your Customer

ML/FT               Money Laundering and Financing Terrorism

OFAC                Office of Foreign Assets Control

OFSI                 Office of Financial Sanctions Implementation

Palremit            Palremit Corporation and/or its affiliates or subsidiaries as the case may be.

PEP                  Politically Exposed Person

SDD                  Simplified Due Diligence

UBO                 Ultimate Beneficial Owner

UN                    United Nations

US                    United States of America

  1. Policy Statement
    1. Recognizing the critical importance of preventing money laundering and the financing of terrorism, Palremit Corporation (“Palremit”, “we”, “us”, “our”) has developed this policy to promote integrity and ethical conduct in its operations. We are dedicated to monitoring, detecting, preventing, and reporting suspicious activities in the delivery of our service across multiple jurisdictions.
    2. In implementing this Policy, we aim to:
      1. Ensure that our services are provided in compliance with local laws and international best practices on anti-money laundering and countering the financing of terrorism.
      2. Ensure that the identities of users, clients, or business partners are satisfactorily verified and known throughout the business relationship.
      3. Identify and promptly report suspicious users, clients, and transactions, and fully cooperate with relevant authorities.
      4. Provide awareness and guidance to all employees towards identifying suspicious activities and transactions and ensuring that appropriate actions are taken in that regard.
    3. This Policy shall apply to Palremit and all its affiliates and subsidiaries.
  2. Money Laundering and Terrorist Financing
    1. Money laundering is an illegal act or process of changing or concealing the identity of illegally obtained money, funds, or assets to make them appear to have originated from a legitimate source. Money laundering may include the act of a person who:
      1. Engages, directly or indirectly, in a transaction that involves proceeds of an unlawful activity.
      2. Acquires, receives, possesses, disguises, transfers, converts, exchanges, carries, disposes, uses, removes from, or brings into a country proceeds of any unlawful activity.
      3. Conceals, disguises, or impedes the establishment of the true nature, origin, location, movement, disposition, title of, rights with respect to, or ownership of, proceeds of an unlawful activity.
      4. Participates in, is an accomplice in, attempts to, aids, facilitates, or provides counsel regarding any of the acts referred to above.
    2. Money Laundering is usually a process of the three (3) stages below:
      1. Placement: When the criminal introduces illegal profits and ill-gotten gains into the financial system. It is the physical disposal or dealing of the initial proceeds derived from illegal activities.
      2. Layering: This is when the criminal engages in a series of fund conversions or movements to distance them from its source. The illicit proceeds are separated from their source by creating complex layers of financial transactions designed to disguise the audit trail and provide an appearance of legitimacy as well as anonymity.
      3. Integration: Once layering succeeds, the criminal proceeds have been successfully laundered, i.e. cleaned, and are regarded for all intent and purpose as legitimate funds and then reintroduced back into the financial system through investment, purchase of goods/services, etc.
    3. Financing terrorism is any transaction linked to terrorist activities. The fund used may be legitimate and not necessarily owned by a terrorist but is transferred or used in relation to terrorism or for the purpose of promoting terrorism. Essentially, financing of terrorism involves:
      1. Providing or collecting property for carrying out an act of terrorism.
      2. Providing services for terrorism purposes.
      3. Arranging for retention or control of terrorist property, or
      4. Dealing with terrorist property.
  3. Governance
    1. Board of Directors

The roles and responsibilities of the Board of Directors in relation to this Policy shall include but not be limited to:

  1. Ratifying AML/CFT policies and programs, including training programs, developed or approved by the AML/CFT Officer.
  2. Appointing a qualified AML/CFT Officer from the management team with comprehensive technical knowledge of the Palremit’s internal service delivery processes and standard AML/CFT requirements.
  3. Reviewing and approving recommendations from the AML/CFT Officer to the Board.
  4. AML/CFT Officer

The roles and responsibilities of an AML/CFT Officer under this Policy shall include but not be limited to:

  1. Coordinating, implementing, monitoring, and ensuring adherence to this Policy by stakeholders and members of staff.
  2. Ensuring compliance with applicable laws and regulations on AML/CFT.
  3. Ensuring the maintenance of records of compliance with this Policy.
  4. Preparing routine reports to the Board on AML/CFT compliance.
  5. Developing specific ML/FT indicators that will assist in detecting money laundering/ financing of terrorism.
  6. Ensuring adequate technology and controls are implemented to minimize risks of money laundering and terrorist financing.
  7. Organizing periodic AML/CFT compliance and reporting training sessions for various categories of employees and stakeholders.
  8. Investigating suspicious transactions and where required, reporting such transactions to responsible technical partners or the appropriate authority.
  9. Serving as the primary representative for the Company in interactions with relevant law enforcement agencies, including receiving and submitting AML/CFT reports.
  10. Employees

Employees shall:

  1. Familiarize themselves with their respective roles in effectively implementing this Policy.
  2. Ensure compliance with this Policy in the discharge of their respective duties.
  3. Report any violation of this Policy to the AML/CFT Officer.
  4. Identify and report suspicious activities and transactions to the AML/CFT Officer.
  5. Attend AML/CFT training sessions organized by Palremit to enhance competency and knowledge.
  6. Risk Management Operating Procedure

Palremit’s Risk Management Operating Procedure encompasses risk assessment, risk profiling, risk rating, and risk mitigation.

  1. Risk AssessmentRisk is assessed on three (3) major basis:
    1. Customer/Client Assessment

The risk profile of users or client may be assessed on the following basis:

  1. Economic: assessing users based on the purpose or nature of their business. For example, shell companies located in high-risk jurisdictions or cash-intensive businesses (i.e., casinos, jewel, real estate and precious metals dealers) may be categorized as high-risk.
  2. Geographic: assessing the users based on their geography, place of residence or place of business. Users resident or doing business in countries under economic or terrorism sanctions by international organizations such as the UN, EU, OFAC, or FATF may be categorized as high risk.
  3. Behavioral: assessing users’ behaviors for unusual transaction patterns.
  4. Political exposure: A user who is a political figure or who has close affiliation with a political figure (i.e., spouse, sibling, or friend) is a Politically Exposed Person (PEP). PEPs generally pose higher risks than others, particularly in countries with higher levels of bribery and corruption.
  5. Product/Service Risk Assessment

Certain service offerings pose more risks compared to others. This includes cryptocurrency transactions, cross-border transactions, currency exchange transactions, electronic funds payments, and over-the-counter transactions.

  1. Delivery Channel Risk Assessment

Given that Palremit’s services are delivered virtually, this inherently involves risks that necessitate robust verification and monitoring measures.

  1. Risk Profiling and Rating

Risk Profiling shall be based on verification of the following information:

  1. Confirmation of address provided.
  2. Confirmation of source of income (where applicable).
  3. Confirmation of occupation or nature of business.
  4. Declaration of status as a PEP.
  5. Risk Rating

Upon completion of risk assessment and profiling of the user or client, a risk rating will be assigned in the manner below:

LOWMEDIUMHIGH
Applies to clients who, after holistic assessment and profiling, are determined to be low risk.Applies to clients who, after holistic assessment and profiling, are determined to be medium risk.Applies to clients who, after holistic assessment and profiling, are determined to be high risk.
  1. Risk Mitigation

Risk mitigation measures shall include and not be limited to:

  1. Increased awareness of high-risk situations within business lines.
  2. Increased levels of Know Your Customer (KYC) or Enhanced Due Diligence (EDD) for users with medium to high-risk rating.
  3. Increased monitoring of transactions.
  4. Customer Identification Programme (CIP)
    1. Know Your Customer (KYC)

This process is vital when:

  1. Establishing business relationships or providing services to a new client or user.
  2. There is uncertainty in respect of the authenticity or adequacy of previously obtained information from a client or user.
  3. Customer Due Diligence (CDD)Relevant information and documentation are as follows:
    1.  Individuals
  1. Name and surname.
  2.  Citizenship.
  3. Date of birth
  4. State of birth.
  5.  National Identification number.
  6. Residence address.
  7. Name, tax identification number and address of the principal place of business in the case of a natural person pursuing economic activity.
  8.  Corporate Entities and Organizational Unit without Legal Personality
  1. Name of entity.
  2. Form of business organization.
  3. Address of the registered office or address of business.
  4. Tax identification number, and in the case of unavailability of such a number, the state of registration, the commercial register as well as the number and date of registration.
  5. Identification data highlighted in subparagraph 5.2.1 (a) – (c) of representatives.
  6. Ultimate Beneficial Owner (UBO) (applicable to corporate entities)

Details of UBO required shall include information and documentation listed in subparagraph 5.2.1 above.

  1. Palremit may undertake independent verification of information provided either internally or externally through third party verification companies or a reliable source.
  2. Simplified Due Diligence (SDD)
    1. SDD may be applied to users, clients or transactions assessed to be low risk according to this Policy, provided that:
  1. Information on the identity of the client is publicly available; or
  2. Palremit relies on checks and controls of another competent authority.
  3.  SDD shall however not be applicable in instances where there are:
  1. Suspicions of money laundering or terrorist financing.
  2. Doubts regarding the authenticity or completeness of user or client identification data obtained so far.
  3. Enhanced Due Diligence (EDD)
    1. Where a user or a client or transaction has been determined to have a high-risk profile, EDD shall be applied in addition to CDD. This may include:
  1. Verification of documents presented by appropriate authorities and professionals depending on the document being verified.
  2. Identification and background of the client or user or the beneficiary (business profile or the structure of the company when it is a corporate client).
  3. Documentation and confirmation of the user or client’s source of funds and assets, the reasons and circumstances of the intended or conducted transactions etc.
  4. Increased monitoring to identify unusual patterns of transactions that need further analysis.
  5. Obtaining additional information on the user directly from the user and through public databases.
  6. Requesting additional information on the nature of business to be transacted.
  7. With respect to cross-border correspondent relationships with a receiving institution in a third country, Palremit shall also:
  1. Acquire information about the nature of operations of the receiving institution.
  2. Determine reliability and degree of supervision over the recipient institution.
  3. Evaluate its procedures for counteracting ML/FT.
  4. Prior to establishing relations, secure approval of the AML/CFT Officer.
  5. Determine and document the scope of Palremit’s responsibility in such an instance and the responsibility of the receiving institution for counteracting ML/FT.
  6. Ascertain that the receiving institution applies CDD measures to customers with direct access to accounts held at Palremit, and ensure this information is available upon request.
  7. Inability to Perform or Complete CDD:

Where Palremit is unable to perform or complete CDD as a result of the actions or inactions of the user or client, Palremit shall:

  1. Not establish a business relationship with the client.
  2. Not perform an occasional transaction.
  3. Not conduct transactions through the account.
  4. Terminate a business relationship.
  1. Politically Exposed Persons (PEP)
    1. PEPs are individuals who have been or are performing prominent public functions or occupying significant public positions in any country or international organization or any close associate of a senior political figure.
    2. Engaging with corrupt PEPs may result in serious consequences for Palremit, including loss of public confidence, frequent inquiries, judicial and administrative orders of seizure, and money laundering charges.
    3. It should be noted that engaging with family members or close associates of PEPs attracts similar risks.
    4. In addition to conducting the CDD, Palremit will;
      1. Determine whether a user or its UBO is a PEP or PEP associate by gathering sufficient and appropriate information from the customer and through publicly available information.
      2. Qualify PEPs as high risk given the increased risk of ML/TF and undertake EDD for each PEP.
      3. Require approval of AML/CFT Officer to engage in business relationships or to provide services to a PEP.
      4. Use reasonable effort at the onset of business relationship and on an ongoing basis to establish and determine the source of wealth of the client.
  2. Ongoing Monitoring and Reporting
    1. Palremit shall maintain ongoing monitoring of economic relations and transactions to:
      1. Identify unusual patterns or volumes of transactions.
      2. Identify potential violation of AML/CFT laws and regulations.
      3. Ensure that funds are not sourced from illegal activities.
      4. Update identification data and verify documentation.
    2. Palremit shall put measures in place to monitor transactions to ensure they are consistent with its knowledge of the user’s or user’s business and to ensure that any unusual activity or transaction is immediately flagged and reported to the AML/CFT Officer for investigation.
  3. Suspicious Transaction Reporting (STR)
    1. Suspicious transactions or activity may include but shall not be limited to:
      1. Transactions structured in a manner as to avoid reporting or record keeping.
      2. Exerting pressure on Palremit officials to complete transactions quickly without complying with due process.
      3. Inability or failure of the user or client to provide satisfactory identification documents or answers to questions on the nature of business of the organization they represent.
      4. Multiple transfers of the same nature within a single day without justification based on type of business operated.
      5. Execution of high value dollar transactions with accounts that were previously inactive.
      6. Frequent transactions within a small circle of entities without satisfactory evidence of actual business being conducted etc.
    2. All staff shall immediately report suspicious activity or transactions to the AML/CFT Officer for investigation.
    3. Investigation of Suspicious Transactions
      1. Immediately upon receipt of a report of suspicious activity or transaction, the AML/CFT Officer shall commence investigation.
      2. When investigating a suspicious activity or transaction, the AML/CFT Officer will consider among other things:
  1.  The unusual volume or frequency of the transaction (i.e., transactions inconsistent with the user’s usual activities).
  2. The purpose of the transaction.
  3. The geographic destination or origin of transaction, and
  4. The parties concerned (i.e., if the recipient is a PEP).
  1. Upon completing the investigation, the AML/CFT Officer will prepare a report for record-keeping. If the activity or transaction is deemed suspicious, the AML/CFT Officer will notify the appropriate authority or service provider in the prescribed manner, stating the findings and other requisite information within 48 hours of concluding the investigation.
  2. Where required by applicable law or regulation, Palremit may suspend the processing of a suspicious transaction.
  3. Upon adjudging a transaction to be suspicious, Palremit shall restrict the user or client’s account for a maximum period of 24 hours from the confirmation of receipt of notification by the relevant authority while waiting further directives.
  4. All AML/CFT investigations and reports must be handled without alerting the user or client of such investigation or report and with as much discretion and confidence as is practicable to avoid inadvertent or inappropriate disclosure.
  5. Suprathreshold Transactions

Except as otherwise provided by law, transfer of funds exceeding an equivalent of €15,000 shall be reported to the appropriate authorities or service provider in no later than 7 days. Where a user undertakes suprathreshold transaction(s) that cannot be justified, the user may be reclassified as high risk, suspended, and required to provide additional documentation or information under an EDD process.

  1. Notice of Suspected Crime
    1. Palremit shall immediately notify the appropriate authority or service provider in the prescribed manner, if there are suspicions that the asset subject to a transaction or received in the account of a user originates or relates to a crime other than a crime of ML/TF or a fiscal crime.
    2. Palremit shall restrict activity on the account of such user till further direction is received from the relevant authority or service provider for a maximum period of 96 hours.
  1. Whistleblowing
    1. Whistleblowing is encouraged at all levels in Palremit. Reports of criminal activity, improper conduct, policy violations, legal breaches, or corporate governance breaches by Palremit or its staff will be investigated.
    2. Whistleblowing Procedure
      1. Staff and stakeholders may report any actual or suspected criminal or ML/TF activity to the Human Resources or the AML/CFT Officer at [email protected] or [email protected], respectively.
      2. Reports may be made anonymously. However, where the whistleblower discloses his/her identity at any point in time, such identity shall remain undisclosed and confidential until otherwise expressly permitted by the whistleblower.
      3. Reports of criminal activities unrelated to ML/TF or violations of Palremit policies, shall be investigated by the Human Resources Officer. Upon concluding such investigation, reports and findings shall be sent to the legal team for guidance on next steps.
      4. Matters of violation of corporate governance policies shall be reported to the legal team for recommendations to the Board.
      5. It is the responsibility of the management to ensure that whistleblowers are well protected.
      6. Any staff or stakeholder who an allegation or report (of whatever nature) has been made against must be formally informed in writing with details of evidence in support. Ample opportunity shall be made available for a response.
      7. Except in the event of a malicious and unfounded allegation, no member of staff or stakeholder shall be subject to discrimination by reason of being a whistleblower pursuant to this Policy.
      8. Any whistleblower who believes that he/she has been treated in a manner that constitutes a violation of this Policy or applicable law may lodge a complaint with the Human Resource Officer or any member of senior management.
      9. The appointment of a member of staff may be terminated immediately if found to have contravened any part of the Policy (alone or in partnership with others) in line with the Employee Handbook.
  2. Procedure for Responding to Authorized Requests

Requests received from the authorities regarding information on ML/FT shall be treated as follows:

  1. All requests from the authorities shall be handled by the AML/CFT Officer. In the absence of the aforementioned officer, such a request shall be handled by any member of senior management or any other person so designated.
  2. The request shall be attended to within 48 hours of receipt of the notification.
  3. Investigations further to such request shall be made confidential.
  4.  A copy of the report shall be recorded internally and forwarded to the requesting authority.
  5. Record Keeping
    1. Retention of Records

All records relating to this Policy shall be retained by Palremit for a minimum of 10 years for potential use in ML/FT proceedings. These records include, but shall not be limited to:

  1. Records of transactions.
  2. Records of reports and investigation of suspicious transactions.
  3. Records of customers including identification documents.
  4. Records of reports and returns to appropriate authorities.
  5. Records of training and compliance with this Policy.
  6. Accessibility of Records

Records shall:

  1. Only be made available for audit, investigation or such other purpose as may be specified by applicable law.
  2. Be stored securely in a manner that facilitates easy retrieval for the aforementioned purposes and provides satisfactory audit trail for investigation (where the need arises).
  1. Training
    1. Periodic job-specific training shall be organized by the AML/CFT Officer for members of staff at various levels. Attendance shall be mandatory for the respective category of staff.
    2. AML/CFT training shall also form part of the acculturation exercise for new staff at Palremit.
    3. The AML/CFT Officer shall:
      1. Ensure that AML/CFT trainings are well documented and stored for record purposes.
      2. Conduct regular evaluation of effectiveness of AML/CFT training.
  2. Third-Party Relationships
    1. Where Palremit engages a third-party service provider, Palremit shall ensure that such third-party maintains AML/CFT policy and processes that meet the minimum requirements under applicable law.
    2. Palremit shall also obtain guarantees of third party’s compliance with applicable AML/CFT laws.
  3. Sanctions Compliance
    1. To avoid entering business relationship or providing services to persons on the sanction lists, Palremit shall check client or user’s data in the sources located at the following web addresses:
      1. Listy osób i podmiotów, wobec których stosuje się szczególne środki ograniczające, na podstawie art. 118 ustawy z dnia 1 marca 2018 r. o przeciwdziałaniu praniu pieniędzy i finansowaniu terroryzmu – Ministerstwo Finansów – Portal Gov.pl (www.gov.pl)https://www.gov.pl/web/finanse/sankcje-miedzynarodowe-giif
      2.  https://www.gov.pl/web/mswia/lista-osob-i-podmiotow-objetych-sankcjami
    2. Palremit may also use a broader catalog of sanction lists for verification. This includes and shall not be limited to:
      1. Office of Financial Sanctions Implementation List (OFSI) – https://www.gov.uk/government/publications/financial-sanctions-consolidated-list-of-targets/consolidated-list-of-targets
      2. UN Sanctions List – https://www.un.org/securitycouncil/content/un-sc-consolidated-list
      3. OFAC Sanction List – https://sanctionssearch.ofac.treas.gov/
      4. EU Consolidated Sanction List – https://data.europa.eu/data/datasets/consolidated-list-of-persons-groups-and-entities-subject-to-eu-financial-sanctions?locale=en
      5. Section 311 Designated Entities under the US Patriot Act.
    3. Verification of the client on the sanction lists must be done as part of CDD prior to establishing a business relationship/conducting a transaction or reviewing and updating client information or risk assessment.
    4. If a client or user is found on any sanction lists, the following shall apply according to other provisions of this Policy:
      1. Restriction of account(s) owned or operated by such user or client.
      2. Preventing the completion of any transaction.
      3. Reporting suspicious activity to the appropriate authorities or partners (where required).
      4. Applying such other measures as may be required by law.
    5. In the event Palremit already has a business relationship with the user or client, Palremit shall terminate such relationship on the written approval of the AML/CFT Officer.
  4. Regulatory Compliance
    1. Transactions on Palremit’s platform shall be subject to the applicable laws and regulations on AML/CFT. Applicable laws or regulation may include the laws and regulations applicable in any of the following jurisdiction depending on the specific circumstances: Austria, Belgium, Sweden, France, Germany, Greece, Georgia, Cyprus, Norway, Latvia, Luxembourg, Italy, Denmark, Monaco, Spain, United Kingdom, Switzerland, Portugal, Poland, Romania, Slovakia, Estonia, China, Japan, Indonesia, Malaysia, India, Pakistan, Singapore, Türkiye, Qatar, Philippines, UAE, Maldives, Kuwait, Thailand,  Israel, Madagascar, Egypt, Niger, Nigeria, Kenya,Ghana, Kenya, Benin, Algeria, Angola, Cameroun, CAR, Cote d’Ivoire, Morocco, Liberia, Gambia, Gabon, Guinea, Togo, Rwanda, Tanzania,  Uganda, Zambia, Seychelles, Senegal, South Africa, Tunisia, Mauritius, Bahamas, Canada, Costa Rica, Cuba, D.R, Mexica, Panama, Jamaica, United States of America, Haiti, Argentina, Peru, Chile, Brazil, Colombia, Uruguay, Venezuela, Australia and Fiji.
    2. On request, Palremit will use its reasonable efforts to assist the regulators in the aforementioned countries in the enforcement of the respective laws or regulations. 
  5. Policy Review

This policy is subject to review annually or when otherwise necessary to ensure compliance with applicable laws and regulations. Any amendment to this policy shall be communicated to employees and stakeholders. 

Palremit Data Privacy Policy

PALREMIT DATA PRIVACY POLICY

  1. Privacy Statement

Your privacy is important to us. This Privacy Policy (“Policy”) explains how Palremit Corporation and its affiliates (“Palremit”, “We”, “Us” or “Our”) collect, use, store and disclose your Personal Information when you interact with our website, mobile application, Palremit services, social media platforms, support services and content, regardless of how you access them..

  1. Your Personal Information

Personal Information relates to information that identifies you as an individual such as your name, phone number, email address etc. By providing your Personal Information and/or continuing with the use of our website or services, you expressly consent to our collection, use, storage and processing of your Personal Information according to this Privacy Policy and such other terms or policies that we may publish from time to time.

  1. Periodic Review

We reserve the right to review and update this Policy periodically to reflect changes in our privacy practices and to ensure compliance with applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review changes we might make to the terms of this Policy. Any change to this Policy becomes effective when published. Your continued use of our services, website, content, support services etc. shall be deemed as acknowledgement and acceptance of these changes.

  • Collection of Personal Information
    • 4.1.1. Information We Collect
      • Contact information: This may include your name, email address, residential address, phone number, date of birth and other information about you.
      • Videos and Images: This includes pictures uploaded for account verification. We may also collect images and videos of you through cameras when you visit our physical offices or attend our events.
      • Profile information: This includes your username and other profile information.
      • Credentials: This includes your login details such as password, password hints, and other security information.
      • Financial and transaction information: This includes bank account information, wallet information, transaction details and transaction history.
      • Demographic information: This includes information about your age, location, lifestyle etc.
      • Marketing and communication information: This includes your preferred communication medium and your preference in receiving marketing information.
      • Device and usage information: This includes IP addresses, device IDs, performance data, operating system information etc.
      • Feedback, reviews, and user experience: This includes feedback, surveys, suggestions and recommendations given by you or insights gotten by Palremit based on your experience using our services or interacting with us.

4.1.2. Sensitive Personal Information: We typically do not collect or require you to disclose sensitive Personal Information such as your race, ethnicity, biometric data, religious beliefs, political affiliation etc. However, sensitive Personal Information may be collected if needed for the provision of or your use of our services or as may be required by law. In the event that such sensitive Personal Information is required and requested by us; by providing such information you consent to us processing the information. You may choose not to provide sensitive Personal Information when requested by us however, this may restrict or prevent your use of our services.

4.1.3. Personal Information of Minors: Minors are to refrain from using our services as our services are not intended for and should not be accessed by minors. We do not knowingly collect the Personal Information of minors and shall take prompt steps towards deleting any Personal Information of a minor, immediately after we become aware of such fact.

4.2. How We Collect your Personal Information

4.2.1.Use of Palremit services: We request and collect Personal Information and financial information from you when you sign up for and/or use our services through our website or mobile app.

4.2.2. Use of support services: We also request and collect Personal Information from you when you interact or access Palremit support services through any medium.

4.2.3. Automatically collected information: When you access our website or use our app, certain information such as login details, device information, browser type, date and time stamp, app usage, IP address, geographical information, and information on transactions are automatically collected.

4.2.4. Communication and marketing: We collect your Personal Information when you sign up to receive updates on our promotional and marketing activities.

4.2.5. Information from third parties: We may collect Personal Information about you from third parties such as our verification service providers, partners, other users and other sources.

    5. Basis for processing your Personal Information

      Depending on the nature of your interaction with us, your Personal Information may be processed on any of the following basis:

      5.1.1. Where you have freely given us your consent.

      5.1.2. For the purpose of our contract with you or to provide services to you.

      5.1.3. Where necessary in compliance with applicable laws, regulations or orders such as know-your-customers (KYC) and anti-money laundering requirements.

      5.1.4. Where necessary to protect your vital interest or that of another natural person.

      5.1.5. Where necessary in circumstances and for purposes connected with public interest.

      5.1.6. Within the confines of law for our legitimate business or that of a third party.

      6. Aggregation and De-identification of Personal Information

        We may aggregate or de-identify your Personal Information in a manner that it can no longer identify you. Once aggregated or de-identified, such information ceases to be Personal Information. 

        7. Use of your Personal Information

        7.1. We use your Personal Information to:

        7.1.1. Provide our services such as processing transactions etc. 

        7.1.2. Prevent fraud, money laundering, and any other illegal activity.

        7.1.3. Verify the information you provide to us with third parties for purposes such as KYC.

        7.1.4. Derive analytics to improve our services or develop new products that meet users’ needs.

        7.1.5. Personalise our products and make recommendations to you.

        7.1.6. Administer our site and for internal operations, including troubleshooting, data analysis, profiling and segmentation analysis, testing, research, statistical and survey purposes.

        7.1.7. Operate our business.

        7.1.8. Deliver marketing and promotional information to you when you sign up for notification. 

        7.1.9.Measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You.

        7.1.10. Prevent, detect and manage security risks associated with the provision of services.

        7.1.11. Comply with legal requirements for the delivery of our services to you.

        7.1.12. Provide customer support and resolve complaints.

        7.1.13. Prevent, detect and manage technical issues in the use of our services.

        7.1.14. Prevent, detect and manage violations of Palremit’s policies.

        7.2. Mode

            Our processing of Personal Information for these purposes include both automated and manual (human) methods of processing. Our automated methods may however be supported by our manual methods.

            7.3. Further Processing

              If we intend to process your Personal Information for any purpose beyond those contained in this Policy or any of our other policies, we shall seek your consent and provide any information you may require.

              8. Cookies

              8.1. Our services use the following cookies:

              8.1.1. Strictly necessary cookies: which are required for the operation of the Services. Without them, for example, you would not be able to register or log in or  access the services that we offer. 

              8.1.2. Analytical/performance cookies: which allow us to recognize and count the number of visitors, to learn how visitors navigate our services, and to help us to improve the way our services function. 

              8.1.3. Functionality cookies are used to recognize you when you return to our website or services. 

              8.1.4. Google Analytics: which is a Google service that collects information about use of our services. Google Analytics does not identify individual users.

              8.2. Your Control of Cookies

                  Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies, or to alert you when a cookie is placed on your computer, mobile device, or tablet. You also may be able to reject mobile-device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.

                  8.3. Our Policy on Do Not Track (DNT) Signals

                    Some web browsers including Chrome, Firefox, Internet Explorer, and Safari incorporate a DNT or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Palremit, do not respond to DNT signals. In connection with using certain Palremit Services, we may automatically collect certain data relating to the performance and configuration of the Palremit Services, and our customers’ and their end-users’ consumption of and interaction of such services (Usage Data). Usage Data is generally technical information obtained from product software or systems hosting the services, devices accessing these products and services, and/or log files generated during such use which typically does not directly identify an end-user.

                    9. Disclosure and International Transfer of Your Personal Information:

                    9.1. We may disclose or transfer your Personal Information as follows:

                    9.1.1. With your consent.

                    9.1.2. Upon your instruction to share your Personal Information with a third party.

                    9.1.3. For business and commercial purposes such as reorganisation, merger, sale etc.

                    9.1.4. To provide services to you.

                    9.1.5. With our third affiliates and third-party service providers such as financial institutions, payment processors, security service providers etc.

                    9.1.6. Where required or provided by applicable laws and regulations or pursuant to a court or an administrative order.

                    9.1.7. With fraud prevention agencies and/or public agencies as may be required to prevent or investigate the occurrence of fraud, money laundering or breach of law.

                    9.2. We operate from various countries around the world to provide services to you, so do our affiliates, partners and third party service providers to whom we may need to disclose your Personal Information to in accordance with this Policy. This means that your data may be transferred to a different country with distinct data protection laws from the laws of the country you reside or are accessing our services or website. We ensure that your Personal Information, where so transferred, is transferred in accordance with this Policy and the applicable data protection laws of the other country.

                      10. Protection of Your Personal Information

                      10.1. We have implemented appropriate technical and organisational security measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law. Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site; and any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

                      10.2. You are responsible for safeguarding your account information, login details, password and authentication details, as all instructions and transactions emanating from your account will be deemed to have been authorised by you. Hence, it is important to keep your password secure to prevent fraudulent use of your account. Do not disclose your password to anyone else and especially anyone who requests it from you by telephone or email. Please be aware of the following:

                      10.2.1. Change your password regularly and avoid using the same password on other websites to prevent hackers from accessing your account;

                      10.2.2. Avoid simple passwords that can easily be guessed;

                      10.2.3. Be aware that public WiFi networks are risky and hackers may capture your online transactions and Personal Information. Only connect to a network you can trust;

                      10.2.4. If you use a shared computer, make sure you log out immediately after you have finished using the website; and

                      10.2.5. Beware of ‘phishing’ where criminals may attempt to steal your information by sending you bogus emails.

                      10.3. Our website or app may contain links to third-party sites or services and third-party sites may contain links to our website and services. We neither control nor endorse nor bear responsibility for the content or privacy practices of any of these third-party sites. You are hereby encouraged to read the privacy policy and evaluate the security of such sites before you disclose your Personal Information on such sites.

                      10.4. We are not responsible for the protection of any Personal Information shared by you socially

                        11. Retention of Your Personal Information

                        11.1. We take every reasonable step to ensure that your Personal Information is only retained for as long as it is required for the purposes set out in this Policy. Therefore, we will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required. In addition, after you have ceased to be a Customer, we may take steps to delete your Personal Information or hold it in a form which no longer identifies you (for example, we may still use your data in an anonymised format for research and other business purposes). 

                        11.2. The period for which we will retain information about you will vary depending on the type of information and the purposes that we use it for. In general, unless applicable law requires a longer retention period, we will keep our records for as long as you are our Customer and for 6 years after the end of your relationship with us. For more details of the retention periods we apply to your Personal Information please contact us at [email protected]

                          12. Your Rights and Controls

                          12.1. As it pertains to your Personal Information, you are entitled to the following rights:

                          12.1.1. Right of access, rectification and erasure of Personal Information: You may request access to a copy of your Personal Information collected by us. You may also request an update, rectification or erasure of such Personal Information collected by us. 

                          12.1.2. Right to data portability: Subject to applicable law, you may request the transmission of your Personal Information to another Data Controller.

                          12.1.3. Right to object, restrict or withdraw consent for processing: You may object to or restrict the processing of your Personal Information. Where we are processing your Personal Information based on your consent, you may withdraw such consent. However, such withdrawal shall not affect processing conducted prior to such withdrawal nor continued processing on other lawful basis than consent.

                          12.1.4. Right not be subject to automated decision making: You may object to decisions arrived at exclusively by automated decision-making where such decisions may bear legal consequences for you or significantly affect you.

                          12.1.5. Right to lodge a complaint: In the unlikely event that you are aggrieved by any decision we have taken in relation to your Personal Information which is in violation of the applicable data protection laws, you may lodge a complaint with Palremit at ________________. You may  also lodge a complaint with the applicable data protection authority regarding the use of your Personal Information by us.

                          12.2. All rights contained within this Policy are subject to limitations under applicable laws or orders from a court of competent jurisdiction. Exercise of rights recognised in this Policy shall be made via a written request to our Data Protection Officer (DPO) at _____________________.

                          12.3. We will only process your data subject rights’ request where we are satisfied that we have successfully verified your identity, and you are the one asking for your Personal Information to be processed. We will not process personal data where we are in doubt of the identity of the requestor. You may be asked to prove your identity when making a data subject request.

                            13. Contact Us

                              If you have any questions, comments or requests about this Policy or your Personal information, kindly contact our DPO at [email protected].

                              Privacy Policy


                              Last updated: 20th March 2024

                              Privacy Policy

                              Welcome to the Privacy Policy (the “Policy”).

                              This Website and Mobile application are owned by the company by the company Palremit Corporation, incorporated in the State Delaware with a registered number 5480901 and registered office at 8 The Grn Ste A Dover, Delaware 19901-3618, USA (Palremit).

                              Choise Services UAB, a legal entity duly registered in Lithuania with No. 305964183 with a registered office at Vilnius, Eišiškių Sodų 18-oji g. 11. (the “Choise”) and Charism LLC, is a limited liability company created and existing under the laws of Saint Vincent and Grenadines, with company number 1999 LLC 2022, registered office at Suite 336, Beachmont Business Centre, Kingstown (the “Associated Company”).

                              As a high-level summary, we are an evolving cryptocurrency-focused financial institution providing various cryptocurrency-related financial services (the “Services”). We provide all this employing the website https://palremit.com (the “Website”) and the related mobile application and crypto-platforms that we may operate from time to time (each of which, is a “Platform”) and which may be accessible via the Website or otherwise.

                              Accordingly, the purpose of this Policy is to set out the basis on which we will process your data when you:

                              • visit and use a Website and/or Platform, regardless of where you visit or use them from;
                              • apply for and register a customer account with us (your “Account”);
                              • apply for, receive, pay, and/or use any of our Services.

                              This also includes any data that you may provide to us for our events, newsletters, and other marketing items.

                              This Policy informs you about the items of Personal data that we may collect about you and how we will handle it, and in turn, also tells you about

                              • our obligations to process your data responsibly,
                              • your data protection rights as a data subject, and (iii) how the law protects you. It should be read in conjunction with our Cookie Policy.


                              Please read the following information carefully to understand our practices regarding your data.

                              Important information and who we are

                              General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) regulations shall be implemented for EU users (the “Regulation” or the “GDPR”).

                              This Policy aims to ensure that you are fully informed on how we will collect and process your Personal data in the circumstances and scenarios outlined in the ‘Introduction’ (namely, through your token subscriptions and purchases, your use of the Website, and any of the related Services).

                              The Websites, the Platform, and the Services are not intended or in any way made available for minors, and we do not knowingly collect data relating to minors.

                              You must read this Policy together with any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing Personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.

                              The opening and registration of a customer account will give rise to the existence of a contractual relationship with us, as regulated by our Terms of Use, and all matters between you and us relating to Services will be deemed to fall within the subject matter of that same contractual relationship. Furthermore, the existence of this contract between you and us will also serve as the legal basis for a number of our processing activities involving your Personal data, as detailed below.

                              Controllers

                              Palremit Corporation (as defined) above is the controller and is responsible for your Personal data. There may be other controllers of your Personal data, such as, for example, electronic identification verification service providers, Associated companies, or other service providers engaged by us for purposes of processing and storing your Personal data. They will be so-called “joint controllers” of your Personal data and as such, will share responsibility for such control with us.

                              Presently, we use the services of the following service providers:

                              Ondato: https://www.ondato.com for KYC/AML verification;

                              Vero:  https://www.getvero.com or handling e-mail lists and campaigns; and

                              Walletto: https://walletto.eu for card-issuing services;

                              In the course of providing our services to you, we may transfer your personal data to certain third-party legal entities for the purpose of issuing bank cards, facilitating financial transactions, and other related services. Specifically, your personal data will be shared with Reap Technologies Limited and Layer 2 Financial Inc.

                              These entities have been carefully selected to ensure that your personal data is processed in a manner consistent with our commitment to safeguarding your privacy. Reap Technologies Limited and Layer 2 Financial Inc. will process your personal data in accordance with their established privacy policies, which outline their practices regarding the collection, use, processing, and protection of personal data.

                              To understand how your personal data will be handled by these entities, you are encouraged to review their privacy policies:

                              Reap Technologies Limited: https://reap.global/privacy-policy

                              By agreeing to this Privacy Policy, you consent to the transfer of your personal data to Reap Technologies Limited and for the purposes outlined above. We ensure that such transfers

                              are conducted in compliance with applicable data protection laws and regulations and that adequate safeguards are in place to protect your personal data.

                              Please familiarize yourself with these providers and their privacy and liability policies. If you find any of these may not work for you, please do not access any of the Websites and do not use any of our Services.

                              As a general rule, we always seek to minimize the amount of your Personal data that we collect and store.

                              Contact details

                              Full name of legal entity: Palremit Corporation

                              Email address: [email protected]

                              Please use the words ‘Data Protection Matter’ in the subject line.

                              Changes to the Policy and your duty to inform us of changes

                              It is imperative that the Personal data we hold about you is accurate and current at all times. Otherwise, this will impair our ability to process your token purchases and/or our ability to provide you with the Services that you may request from us (amongst other salient issues).

                              Please keep us informed if any of your Personal data changes during your relationship with us.

                              Third-party links

                              Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notice or policies. We strongly encourage you to read the privacy notice of every website you visit, particularly when leaving our Website.

                              Glossary

                              Set out below are key definitions of certain data protection terms that appear in this

                              Policy.

                              Consent Form” refers to separate documents that we might from time to time provide you where we ask for your explicit consent for any processing that is not for purposes set out in this Policy.

                              Data subjects” means living individuals (i.e. natural persons) about whom we collect and process Personal data.

                              Data controller” or “controller” means any entity or individual who determines the purposes for which, and how, any Personal data is processed.

                              Data processor” or “processor” means any entity or individual that processes data on our behalf and on our instructions (we being the data controller).

                              Personal data” means data relating to a living individual (i.e. natural person) who can be identified from the data (information) we hold or possess. This includes but is not limited to, your name and surname (including maiden name where applicable), address, date of birth, nationality, gender, civil status, tax status, identity card number & passport number, contact details (including mobile and home phone number and personal email address), photographic image, bank account details, emergency contact information as well as online identifiers. The

                              term “personal information”, where and when used in this Policy, shall have taken the same meaning as Personal data.

                              Processing” means any activity that involves the use of Personal data. It includes obtaining, recording, or holding the data, or carrying out any operation or set of operations on the data including, organizing, amending, retrieving, using, disclosing, erasing, or destroying it. Processing also includes transferring Personal data to third parties.

                              Sensitive Personal data”, “sensitive data” or “special categories of Personal data” includes information about a person’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, or about the commission of, or proceedings for, any offense committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. This type of sensitive data can only be processed under strict conditions.

                              Note that Personal data does not include information relating to a legal person (such as for example, a company). Therefore, information such as a company name, its company number, registered address, and VAT number, does not amount to Personal data in terms of both the Act and the GDPR. Naturally, we will still treat any such information confidentially and securely.

                              The data we collect about you

                              Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

                              We may collect, use, store, share, and disclose different kinds of Personal data about you which (for purely indicative purposes) we have grouped as follows. For the avoidance of doubt, categories marked in blue do not apply to non-customers (i.e. individuals who do not hold a registered customer account with us).

                              • Identity Data includes your first name, maiden name (where applicable), last name, username or similar identifier, marital status, title, nationality, date of birth, gender, identity card, and/or passport number.
                              • Contact Data includes address, billing address, email address, and contact number (telephone and/or mobile).
                              • AML and KYC Data includes the following due diligence documentation and information on you:

                              copy of your national identity document, passport, and/or driver’s license, (ii) proof of residence (for example, a recently issued utility bill), (iii) a ‘selfie’ (for identity verification), (iv) KYC database checks, (v) fraud database checks and (vi) any documentation or information which we may be from time to time:

                              required to collect to ensure compliance with any applicable legislation (including applicable foreign laws) and global AML/KYC practices; and/or

                              otherwise mandated to collect by any competent authority, including, as applicable, any other documentation or information which may be mandated on us from time to time by applicable law and by any other competent authority or related legislation (including overseas authorities and applicable foreign laws).

                              Enhanced KYC Data applies with respect to payments that exceed a set threshold and includes, at a minimum, the following enhanced customer due diligence documentation and information: source of funds and source of wealth.

                              Financial Data includes your wallet and private key details.

                              Transaction Data includes details about:

                              • your subscriptions, purchases, and transactional activity;
                              • your transactional history on the Platform;
                              • your use of the Services (including your service requests);
                              • the payments made to and from you.
                              • Portfolio Data includes details about the tokens credited to your account.
                              • Usage Data includes details about how you use our Platform and the Websites.
                              • Technical Data includes internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices which you (whether a client or otherwise) use to access and browse the Websites.
                              • Website Visit Data includes the full Uniform Resource Locators (URL), clickstream to, through, and from the Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
                              • Marketing and Communications Data includes your preferences in receiving marketing from us or our third parties and your communication preferences. This may include information on whether you have subscribed or unsubscribed from any of our mailing lists, attended any of our events, or accepted any of our invitations.

                              We will also collect, use, and process any other information that you voluntarily choose to provide or disclose to us where relevant for processing your token requests and/or providing you with your requested Services. Any such information that we receive from you would fall under the ‘Transaction Data’ category.

                              We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal data but is not considered Personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Website Visit Data to calculate the percentage of users accessing a specific feature of the Website. However, if we combine or connect Aggregated Data with your Personal data so that it can directly or indirectly identify you, we treat the combined data as Personal data which will be used following this Policy.

                              If you fail to provide Personal data

                              • Where we need to collect Personal data about you:
                              • by law, or
                              • under the terms of, or in connection with, the contract that we have with you (as discussed above); or
                              • as part of our legitimate (business) interests to verify the identity of our applicants and customers, mitigate against risks (such as potential or suspected fraud), and, in particular, assess and take a decision on whether we want to enter into a customer relationship with you (as subject to our customer acceptance criteria and policies),

                              and you either fail to provide that data when requested, or else provide incomplete or insufficient data, we may not be able to perform or conclude the contract that we have or are otherwise trying to enter into with you (namely regarding your account opening, token subscriptions and purchases, and provision of the Services).

                              In certain cases, particularly where it relates to KYC due diligence data (both standard and enhanced), we may even need to exercise our prerogative to terminate our contract with you following the terms thereof, or else, if still at the application stage, we may have to decline to enter into a customer relationship with you.

                              We will however notify you if this is the case at the time.

                              Special categories of Personal data

                              We do not knowingly collect Special Categories of Personal data (or Sensitive Personal data) about you. Should we receive sensitive Personal data about you, we will only process that data when there is a legitimate basis to do so and, in all circumstances, in accordance with our obligations at law and under the appropriate safeguards.

                              As set out below in Section 5, we collect and process AML and KYC Data and, if applicable, Enhanced KYC Data in order to (i) conduct our AML and KYC checks, and other due diligence checks, on you, (ii) verify your identity or claimed identity and, in those instance of enhanced due diligence, your source of funds and source of wealth, (iii) take an informed decision on whether we want to enter into a customer relationship with you, and, if positive, to conduct initial and ongoing screening and monitoring and (iv) to comply with any legal or regulatory obligation that we may have and/or any Court, regulatory or enforcement order that may be issued upon us.

                              4. How is your Personal data collected?

                              We generally use different methods to collect data from and about you including through:

                              Account Registration. We will ask you to provide us with your Identity, Contact AML, and Risk Data when you apply to open a customer account with us. You provide this information, which will then be collected and processed when you fill in and submit your account application form (together with other related forms) and complete the required application steps.

                              Direct Interactions. You may give us your Identity, Contact AML and Risk Data, Enhanced KYC Data, and Marketing and Communications Data by filling in our forms (such as our ‘Contact Form’) or by corresponding with us by post, phone, email, or otherwise. This includes Personal data you provide when you:

                              • contact us in the context of opening and registering a customer account;
                              • apply to open a customer account;
                              • subscribe to, purchase, and/or use our Services;
                              • discuss with us the particular Services that you require;
                              • request and receive our Services;
                              • contact us with complaints or queries;
                              • complete an inquiry form;
                              • contact us for further information about our products and services;
                              • submit the AML and KYC Data and/or Enhanced KYC Data that we request;
                              • request marketing to be sent to you;
                              • express interest and/or attend any of our seminars or other hosted events;
                              • participate in a survey or our webinars;
                              • subscribe to our newsletters;
                              • give us some feedback.

                              Through our provision of the Services. This may encompass all of the data categories listed in Clause 3 (namely, Identity, Contact, AML and Risk Data, Enhanced KYC Data, and Transaction Data).

                              Automated technologies or interactions. When you interact with our Website, we may automatically collect Technical and Usage Data about your equipment, browsing actions,

                              and patterns. We may collect this Personal data by using cookies, server logs, and other similar technologies.

                              Please see our Cookie Policy for further details.

                              Third parties or publicly available sources. We may receive Personal data about you from various third parties and public sources as set out below:

                              Technical Data from the following parties:

                              • analytics providers;
                              • advertising networks; and
                              • search information providers.

                              Identity, Contact, AML, and Risk Data and Enhanced KYC Data from publicly available sources such as public court documents, the RoC, and the company houses and registers of other jurisdictions, and from electronic data searches, online KYC search tools (which may be subscription or license-based), anti-fraud databases and other third party databases, sanctions lists, outsourced third-party KYC providers and from general searches carried out via online search engines (e.g. Google).

                              We may also receive customer due diligence reports about our applicants from our outsourced third-party KYC provider. These reports may encompass identity checks, document integrity checks, checks against global sanctions lists, and related screening and monitoring measures. In such cases, this third-party provider will conduct the requested customer due diligence checks autonomously and will generally amount to a controller of the Personal data that it collects in connection with those checks. It also has its data policies and practices, which will be duly notified and communicated to the applicant.

                              How we use your Personal data

                              We will only use your Personal data when the law allows us to. Most commonly, we will use your Personal data in the following circumstances:

                              Where you wish to enter into a customer relationship with us.

                              Where we need to perform the contract we have or which are about to enter into with you as a customer (including in respect of your token purchases and subscriptions, and use of the Services).

                              Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

                              Where we need to comply with a legal or regulatory obligation.

                              You have the right to withdraw consent to such marketing at any time by contacting us, as indicated above under ‘Contact Details’.

                              6. Purposes for which we will use your Personal data

                              We have set out below, in a table format, a description of all the ways we plan to use your Personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

                              Note that we may process your Personal data according to more than one lawful ground or basis, depending on the specific purpose for which we are using your data. Please contact us at [email protected] if you need details about the specific lawful basis we are relying on to process your Personal data where more than one lawful basis has been set out in the table below.

                              Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
                              (a) To conduct customer due diligence measures on you (following your application to enter into a customer relationship with us).
                              (a) Identity; (b) Contact; (c) AML and KYC
                              (a) Performance of a contract with you or to take steps at your request before entering into such a contract. (b) Necessary for our legitimate interests (to verify your identity, conduct initial screening and monitoring (sanctions lists, fraud databases, and other KYC checks), determine whether you present any risks as a prospective customer, and ultimately enable us to take an informed decision on whether we want to enter into a customer relationship with you).
                              (a) To establish and verify your identity. (b) To fulfill our other internal KYC policies and requirements.
                              (a) Identity; (b) Contact; (c) AML and KYC; (d) Enhanced KYC Data (for payments over a certain threshold); and (e) Transaction.
                              Necessary for our legitimate interests (for risk assessment purposes, to prevent and mitigate against fraud, to safeguard the reputation of our business).
                              (a) To enable your use of the Platform, process your token subscriptions, purchases, and trading activity, and provide you with the Services that you have requested from us. (b) To keep your account portfolio accurate and updated. (c) Manage transactions and generate transaction reports and records
                              (a) Identity; (b) Contact; (c) Financial; (d) Transaction; and (e) Portfolio.
                              (a) Performance of a contract with you. (b) Necessary to comply with our contractual obligations. (c) Necessary to comply with a legal obligation.
                              For tax and accounting purposes (e.g. reporting to tax authorities, and accounting and reporting requirements).
                              (a) Identity; (b) Contact; (c) Financial; and (d) Transaction
                              Necessary to comply with a legal obligation.
                              (a) For billing and invoice purposes; (b) To collect and recover money which is owed to us (debt recovery); (c) Internal record keeping (including files).
                              (a) Identity; (b) Contact; (c) Financial; (d) Transaction; and (e) Portfolio.
                              (a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (to recover debts due to us, to keep track of your token subscriptions and purchases and the provision of the Services to you (including any developments that took place), and to then be able to review such information should an issue arise).
                              To manage our customer relationship with you, which may include to: (a) notify you about changes to our terms of service or privacy notices; (b) set up, manage and administer your customer account on the Website; (c) distribute and account your funds; (d) deal with your enquiries, requests, complaints or reported issues; (e) contact you in the course of providing the requested services; (f) ask you to participate in a survey; (g) request feedback from you; (h) advise you of industry and legislative updates, (i) inform you about our events and seminars (including webinars); (j) provide you with information about our products and services; (k) provide you with any other information or materials which you have requested from us.
                              (a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Usage; (f) Portfolio; and (g) Marketing and communications
                              (a) Performance of a contract with you. (b) Necessary for our legitimate interests (for customer relationship handling and management, to study business growth and possible trends regarding our products and service areas, to enable a review and assessment of our products and service provision, to develop and grow our business).
                              (a) To detect, prevent, and/or report fraud or any other potentially illegal or prohibited activity that comes to our attention. (b) To assist and cooperate in any criminal or regulatory investigations against you, as may be required of us. (c) To enforce our service terms. (d) To protect the rights and property of ourselves and others.
                              (a) Identity; (b) Contact; (c) AML and KYC; (d) Enhanced KYC; (e) Data; (f) Financial; (g) Transaction and (h) Payment.
                              (a) Necessary to comply with a legal obligation. (b) Necessary for our legitimate interests (including, to protect the reputation of our business).
                              To administer and protect our business, the Website, and our Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
                              (a) Identity; (b) Contact; (c) Usage; (d) Technical; and (e) Website Visit.
                              ((a) Necessary for our legitimate interests (to develop our products and services and grow our business, to define our customers, to keep our products, services, and the Website updated and relevant, and to inform our marketing strategy). (b) Based on your consent, in the absence of a customer relationship.
                              To permit us to pursue available remedies or limit any damages which we may sustain.
                              (a) Identity; (b) Contact; (c) AML and KYC; (d) Enhanced KYC; (e) Data; (f) Financial; (g) Transaction; (h) Portfolio; and (i) Marketing and communications.
                              (a) Performance of a contract with you. (b) Necessary for our legitimate interests.

                              Apple Pay Terms and Conditions

                              Introduction

                              The following terms and conditions (“Terms”) are an agreement between you and Card Issuer that governs your access to and use of your Card through Apple Pay. By registering to add Card for use in Apple Pay on your Apple Devices, or allowing another cardholder to add a Card linked to your Card Account for use in Apple Pay on their Apple Devices, you agree that you have read, understood, and accepted all of the Terms contained herein and to use your Card in accordance with these Terms. If you do not agree with any of the following Terms, you must cease all access to, or use of your Card in connection with, Apple Play and/or remove any Card linked to your account from Apple Pay.

                              These Terms shall be read in conjunction and in addition with the Terms and Conditions of Payment Cards (“Agreement”) which are available at  https://help.palremit.com and associated with Card. It is important that you read these Terms and the Agreement together. In the event of any inconsistency between the provisions of these Terms and the Agreement relating to your access to or use of Card through Apple Pay, the provisions of these Terms shall prevail.

                              You also acknowledge that your use of Apple Pay is subject to the terms and conditions set forth by Apple with respect to the use of Apple Pay, which will not change or override these Terms.

                              Eligibility / Enrollment

                              Apple Pay is available to Card cardholders for the purposes of purchasing goods and services with an eligible Apple Device at near field communication (“NFC”) enabled merchants and/or an online merchant, who accepts Apple Pay as a form of payment.

                              To add your Card to Apple Pay, you must register your Card through Apple Pay via application or by directly scanning or entering the Card details manually on Apple Pay wallet (“Apple Pay Card Registration”). You may be required to take additional steps to authenticate yourself before your Card is added to Apple Pay, including providing the correct one-time password (“OTP”) which will be sent to you by us via SMS on your registered mobile number with us (“Additional Authentication”). Your enrolment will be declined if the Card is not eligible for this service, you failed the authentication process, or if your Card or the underlying Card Account is not in good standing or conducted in a proper or satisfactory manner as determined by us at our absolute discretion. Apple Pay may also limit the number of Cards that you may store in a single Apple Device from time to time which we cannot control. We may, however, limit the number of Apple Devices in which the same Card can be stored from time to time and you should refer to our latest communications regarding such limit.

                              For a Program Account which contains multiple Cards issuance, each Card shall be regarded as separate, and thus be subject to a separate Apple Pay Card Registration and Additional Authentication individually.

                              By adding your Card to Apple Pay, a unique numerical identifier different from your Card number (“Device Card Number”) will be allocated for the purpose of making purchases and

                              receiving refunds through Apple Pay. Due to the manner in which Apple Pay operates, you may need to present your Apple Device at a merchant when you return an item purchased using Apple Pay on such Apple Device.

                              Once a Card is added to Apple Pay, you can use Apple Pay to authorise transactions on a Card Account. This is done by using the relevant Apple Device in place of a Card at a contactless payment terminal or in an application on an Apple Device.

                              Renewal of your Card upon expiry or replacement of the damaged Card will not affect your use of the same Card enrolled for Apple Pay, whether or not you have activated the renewed or replacement Card.

                              Your use of Cards through Apple Pay

                              You must keep your Apple Device safe or secure, by locking it when not in use or when it is unattended and/or by installing up-to-date anti-malware or anti-virus software on it (wherever applicable), including ensuring that the device is not modified contrary to the software or hardware guidelines of the manufacturer or intentionally disabling the device’s hardware or software controls (commonly referred to as “jailbreaking”). You acknowledge and agree that the use of a modified device to use your Card in connection with Apple Pay is expressly prohibited and constitutes a violation of these Terms, and is grounds for us to deny your access to your Card through Apple Pay.

                              You must also ensure that your passcode or personal identification number that is required to allow you to use your Apple Device to access and use your Cards to make purchases through Apple Pay is kept secure in the same way as a cardholder would for a banking password or PIN, including but not limited to, by:

                              • Not disclosing or sharing to any one;
                              • Not carrying a record of it with an Apple Device or anything liable to be stolen with an Apple Device (unless a reasonable effort is made to protect the security of the device);
                              • Not choosing an easily guessable passcode such as the cardholder’s date of birth or a recognisable part of the cardholder’s name; and
                              • Not acting with negligence in failing to protect the security of the passcode.

                              You must take all steps and prevent any fraud, loss or theft in respect of your Apple Device or any of your Card in connection with the use of Apple Pay.

                              If biometric identifiers are registered on your Apple Device and are used to identify you or be used to grant access to and use your Card for Apple Pay, you must not save a third party’s biometrics such as fingerprint (biometric information) on the device. In the event a third party’s biometrics are saved on the device, whether now or in the future, and such biometric details can be used to grant access to the device to access and use your Card, you understand, acknowledge and agree that you will be taken to have authorised that person to transact on your behalf and the relevant transactions will be charged to your Card, to which you shall be responsible and liable for the same.

                              If you enrol for biometric verification such as fingerprint identity (“Touch ID”), personal identification number or passcode on Apple Pay, the collection, storage, enrolment and access to Apple Pay using your biometric information, personal identification number or passcode will be made using the technology on your Apple Device. Accordingly, when you log into Apple Pay and choose to be verified using the technology on your Apple Device, your fingerprint or any other biometric information, personal identification number or passcode will be matched and verified against your device’s technology. Accordingly, you acknowledge that we have no control over the technology on the Apple Device, the availability, capability, verification method, security and integrity of the Apple Device and cannot be held responsible for transactions effected using Apple Pay and authorized using any biometric information or personal identification number or passcode. You should therefore assess if the Apple Device’s manner of verification and risks associated with such use is acceptable to you.

                              The use of Apple Pay is at your own discretion. You are not obliged to use Apple Pay in connection with any of your Cards. Accordingly, you agree that the access and use of your Card on Apple Pay will be considered as authorized by you and you shall be responsible and liable for the same. If you share your passcode with any other person, you are taken to have authorized that person to transact on your account using Apple Pay. This means that any Apple Pay transaction initiated by that person using the fingerprint or passcode will be authorized by you and the clauses of the Agreement which deals with unauthorized transactions will not apply. If your Apple Device is lost or stolen, any biometric information or personal identification number or other passcode is compromised or used or your Card has been used through Apple Pay without your permission, you must notify us immediately and if we so require, furnish to us a statutory declaration in such form as we specify and/or a police report and/or any other information we may reasonably require. You are liable for all unauthorized use of your Card in connection with Apple Pay until you notify us unless we determined, at our sole discretion that: (i) you have fully complied with these Terms (including, but not limited to the safety precautions) and you notified us without delay, (ii) you assist in the investigations and recovery, and (iii) we are satisfied that such unauthorized transactions are not due to your wilful misconduct and/or gross negligence and that you have not acted fraudulently.

                              You agree and acknowledge that the transaction history displayed in Apple Pay in connection with the use of your Card in Apple Pay solely represents our authorization of your Apple Pay transaction using that particular Apple Device and does not reflect any post authorization activity, including but not limited to clearing, settlement, foreign currency exchange, refunds, returns or chargebacks.

                              Accordingly, the purchase amount, currency, and other details for your Apple Pay transaction history in connection with use of your Card in Apple Pay may not match the transaction amount that is ultimately cleared, settled, and posted to your Card statement of account. If there is any inconsistency between your Card statement of account and transaction history displayed in Apple Pay, your Card statement of account shall prevail, and you will remain liable to us for the amounts set out on your statements.

                              Fees and charges

                              All applicable fees, interests and charges that apply to your Card pursuant to the Agreement are available and provided on our website and will continue to apply after you have registered your Card with Apple Pay. We currently do not impose any additional fees for using your Card through Apple Pay but we reserve the right to impose a fee at our sole discretion in the future. You shall be solely responsible for all third-party charges, such as your telecommunications carrier or provider may impose web-enablement, data usage or text messaging fees and/or other charges associated with your use of Apple Pay.

                              As a condition of using your Card in connection with Apple Pay, you acknowledge and consent to us sending notifications and automatically dialled calls or text messages to the Apple Device which may or may not be the same device as your mobile phone number on record with us.

                              Suspension and Termination of Apple Pay

                              We have the right to suspend, block or cancel your ability to use your Card in connection with Apple Pay at any time and need not give you any prior notice or reason for doing so, including, modifying or suspending the type of transactions allowed on your Card in connection with Apple Pay, change the eligibility of a Card for use with Apple Pay, and/or change the Card authentication process.

                              We also have the right to impose a limit on any daily and/or individual transaction amount(s) charged to your Card through Apple Pay. The limit will be at such amount(s) as determined by us and notified to you from time to time.

                              In the event we have cancelled or suspended your Card in accordance with these Terms and/or the terms of the Agreement, you will not be allowed to use it through your Apple Device. Please note that this is the case even though you may still see a symbol for the Card on your Apple Device.

                              Authorization to collect and share data

                              You agree that we may collect, transmit, store, and use technical, location, and login or other information about you and your use of your Card through Apple Pay. We may also collect information relating to your Apple Device (including app version, device type and model, operating system and security information such as whether you have obtained root access):

                              • To ensure your Card properly functions in Apple Pay;
                              • For security purposes and to identify fraud;
                              • For Reap to better provide assistance to you; and
                              • To tell you about other products or services that may be of interest to you.

                              You acknowledge that (i) Apple, the provider of Apple Pay technology that supports your Card in Apple Pay, as well as its subcontractors, agents, and affiliates, and (ii) the applicable payment network branded on your Card (i.e., Visa) as well as subcontractors, agents, and affiliates of such payment networks, will have access to certain details of your transactions made with merchants via use of your Card through Apple Pay in and/or for the purposes of

                              performing its obligations hereunder; (2) providing you with relevant transaction data; (3) detecting and addressing fraud; (4) complying with applicable laws and regulations; (5)

                              responding to inquiries made pursuant to court orders or by regulators; (6) managing, making product enhancement to, and/or promoting the use of Apple Pay; and (7) creating business and/or technical performance reporting. You acknowledge that the use, storage and disclosure of any personal information provided by you directly to Apple, the applicable payment network branded on your Card (i.e., Visa), or other third parties supporting Apple Pay, will be governed by the privacy policy of such party.

                              Merchant relationships and disclaimers

                              Merchants may present to you certain discounts, rebates or other benefits (e.g. free shipping) (“Offers”) if payment is effected through Apple Pay. Such Offers are subject to certain terms and conditions between you and the relevant merchant. We will not be liable for any loss or damage as a result of any interaction between you and a merchant with respect to such Offers. All matters, including delivery of goods and services, returns, and warranties, are solely between you and the applicable merchants. You acknowledge that we do not endorse or warrant the merchants that are accessible through Apple Pay or the Offers that they provide.

                              Changes to Terms and Conditions

                              We may amend at any time these Terms, by providing reasonable prior notice to you. We may revise these Terms at any time by updating this posting. You are bound by such revisions and should therefore visit our website to review the current Terms from time to time.

                              Intellectual Property

                              All intellectual property rights including all patents, trade secrets, copyrights, trademarks and moral rights (collectively, “Intellectual Property Rights”) in Apple Pay (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by Apple, us, our licensors or third parties. Nothing in these Terms gives you any rights in respect of any intellectual property owned by Apple, us, our licensors or third parties and you acknowledge that you do not acquire any ownership rights by adding your Card to, or using your Card in connection with, Apple Pay.

                              Apple, Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

                              Disclaimers of warranty

                              Apple Pay is provided by Apple, and without warranty from us. You acknowledge and agree that from time to time, your use of the Card in connection with Apple Pay may be delayed, interrupted or disrupted for an unknown period of time for reasons we cannot control. Neither we nor our affiliates will be liable for any claim arising from or related to use of your Card through Apple Pay due to such delay, interruption, disruption or similar failure.

                              You acknowledge that we are not party to the terms and conditions for Apple Pay between you and Apple and we do not own and are not responsible for Apple Pay. We are not providing any warranty for Apple Pay. We are not responsible for the performance, maintenance or other support services for Apple Pay and shall not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to Apple Pay,

                              including, without limitation, any third party product liability claims, claims that Apple Pay fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of Apple Pay, including those pertaining to Intellectual Property Rights, should be directed to Apple.

                              We do not recommend, endorse or make any representation or warranty of any kind regarding the performance or operation of your Apple Device. You are responsible for the selection of an Apple Device and for all issues relating to the operation, performance and costs associated with such Apple Device.

                              Limitation of liability

                              To the maximum extent permitted by applicable law, in no event shall we, our processors, suppliers, or licensors (or their respective affiliates, agents, directors, and employees) be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other Intangible losses, that result from the use of, inability to use, or unavailability of Apple Pay, including your use of Card in connection with Apple Pay.

                              To the maximum extent permitted by applicable law, we, our processors, suppliers, and licensors (and their respective affiliates, agents, directors, and employees) assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of Apple Pay, including your use of your card in connection with Apple Pay; (iii) any interruption or cessation of transmission to or from Apple Pay; (iv) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through Apple Pay by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through Apple Pay; and/or (vi) user content or the defamatory, offensive, or illegal conduct of any third party.

                              Indemnity

                              You will indemnify, defend, and hold us (and our employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms, including any violation of our policies; (b) your wrongful or improper use of Apple Pay, including wilful misconduct or fraud; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) your violation of any law, rule or regulation of Hong Kong or any other country; (e) any access or use of Apple Pay by any other party with your Touch ID or personal identification number or passcode or other appropriate security code, and (f) any change in law, regulations, guidelines or official directive or circulars which has an effect on the Card or Apple Pay, and the same may be debited to your Card and/or shall be paid by you on demand.

                              Representation and warranty

                              You represent and warrant to us that: (i) to the extent you identified a name at registration, the name identified by you when you registered your Card to be added to Apple Pay is your name; (ii) you are the cardholder of all Cards you add to Apple Pay; (iii) you and all transactions initiated by you or using any of the Cards added to Apple Pay will comply with all laws, rules, and regulations applicable to you, including any applicable tax laws and regulations; (iv) you have the authority to authorize the receipt of notices, calls and text messages from us at the phone number you provide, (v) you will not use any of your Card through Apple Pay for any fraudulent undertaking or in any manner so as to interfere with the operation of Apple Pay; (vi) you will not permit any use of your Card through Apple Pay by any third party; and (vii) your use of your Card in connection with Apple Pay will comply with these Terms.

                              Removal of your Card from Apple Pay

                              You shall follow the instructions from Apple Pay to remove your Card from Apple Pay if you no longer wish to use your Card through Apple Pay. You should also ensure that any Card is removed from your Apple Device before the disposal of such Apple Device. Removal of your Card from Apple Pay will not terminate your Card unless you also choose to terminate such in accordance with the terms of the Agreement.

                              Severability

                              If any provision or part of a provision of these Terms is illegal, invalid or unenforceable, it will be severed from these Terms and the remaining provisions (or parts of provisions) will continue in full force and effect.

                              Governing Law

                              The same laws that govern the Agreement shall govern these Terms.

                              Definitions

                              In these Terms, all capitalised words or expressions used shall be defined and carry the same meaning as stated in the Definition section of the Terms and Conditions of Payment Cards (“Agreement”) except for the following words defined below:

                              Apple Device” means any devices that supports any of the operating systems released by Apple (e.g., iOS, MacOS, watchOS etc.), which Reap determines, at its sole discretion, is eligible for the registration of Card to be used in Apple Pay. Any devices that are modified contrary to the software or hardware guidelines of the manufacturer, including by disabling hardware or software controls (commonly referred to as “jailbreaking”), are not eligible for the registration of Card to be used in Apple Pay.

                              Apple Pay” means the mobile payment and digital wallet service created by Apple that lets users make payments using certain devices which support the operating systems released by Apple and credit cards or debit cards registered on such Apple Devices.

                              Card Issuer “, “Reap”, “we” or “us” means Reap Technologies Limited and its subsidiaries.

                              You” means the Company of the Program Account related to the Card which has been added to the Apple Pay digital wallet on any Apple Device and, as the context requires, includes any relevant Authorized User.

                              Frequently Asked Questions

                              USD Transaction Limit on Palremit and ACH Wires

                              What are the transaction limits for USD on Palremit?

                              Creating a Palremit USD account is free, and withdrawing dollars (USD) from your account costs nothing. Palremit currently does not charge a fee for maintenance or USD deposits. However, deleting your created USD account from our records will cost $5.

                              Transaction limits on Palremit vary depending on the source of funds. Here’s a breakdown:

                              • Family members with the same last name: No limits; only daily limits apply.
                              • Friends with different last names: 4,000 limit per transaction, up to five times a day (totalling $20,000).
                              • Business payments: No limits, but high-value transactions may require enhanced verification.
                              • P2P deposits: Up to $50,000 monthly, with a $2,000 limit per individual transaction.

                              Here are the other limits you must be aware of as you operate a Palremit USD account and transact with us:

                              • Minimum Deposit amount ➡ $20
                              • Minimum Withdrawal amount ➡ $20
                              • Maximum Withdrawal amount daily ➡ $7,000
                              • Minimum Deposit amount monthly ➡ $200,000
                              • Maximum Deposit amount monthly ➡ $200,000
                              • The card deposit fee is 1% for Palremit USD cards

                              Can I receive ACH wire transfers?

                              Yes, you can receive Automated Clearing House (ACH) transfers. These transactions have no limits

                              Are there limits on international ACH transactions?

                              International ACH transactions have no limits on the total amount you can receive.

                              What are the limits for traditional wire services like MoneyGram or Western Union?

                              For traditional wire transfers from services like MoneyGram or Western Union, the limit is $2,000 per transaction.

                              What happens if I exceed the transaction limits?

                              If you exceed the limits, your transaction may not go through, or it could be subject to additional verification processes. It’s best to stay within the limits for a smoother transaction experience.

                              How does Palremit ensure compliance with transaction limits?

                              Palremit follows strict regulations and guidelines to ensure compliance with transaction limits. We check all incoming transactions to confirm the sender’s source and identity.

                              What is Enhanced Due Diligence (EDD)?

                              EDD is an additional verification process for large or unusual transactions. If your account handles high-value payments, you may be asked to provide extra information to verify the source of the funds.

                              Can I send USD to others with my account?

                              Currently, you cannot send USD directly from your virtual account. However, you can convert your USD to other currencies or cryptocurrencies and send those instead.

                              Or send USD via Palremit P2P.

                              How can I maximize my transaction limits?

                              To maximize your transaction limits, consider receiving payments from family members or business clients where there are no limits, and ensure all your transactions are compliant with Palremit’s guidelines.

                              How do I stay informed about changes to transaction limits?

                              Stay updated by checking the Palremit app for notifications or visiting our help center regularly for the latest information.
                              If you have more questions, please reach the support team in-app for assistance or send an email to [email protected].

                              Can I change my name on Palremit?

                              No, you cannot change your name on Palremit. 

                              When you create an account on Palremit, you’ll be asked to provide your first and last names. Our system then matches the name provided with the details of your bank verification number (BVN) when you provide this information.

                              So, it’s a little difficult to change your name because, per regulation rules, your name history has to match your records to allow us to keep better records of our users.
                              However, if it is important to change the name you registered on Palremit with, please write to our support team at [email protected] stating why you need your name changed.

                              Can I change my phone number on Palremit?

                              Please contact us by sending an email to the Palremit support team at [email protected]

                              In your email, let us know why you want to change your phone number (for example, if you lost the phone number you registered with), then attach your old phone number and the new number you want to use in your Palremit account.

                              Alternatively, you can also call Palremit’s customer support via this phone number: 02018880438 (please note that this is not a toll-free line).

                              Note that we will ask some security questions to ensure you have access to the account you’re claiming.
                              For any changes to your phone number, email address, date of birth, or name registered to your Palremit account, for example, always reach out to our support at [email protected] or reach us on our customer support number provided above. We provide instant feedback to all your queries.

                              Does my card have a billing address?

                              Yes, your Palremit virtual dollar card has a billing address—a US billing address you can use to pay for your subscriptions and online payments.

                              When you enter your card information on any e-commerce website and other international payment sites, you’re required to enter your card’s billing address and the postal code, along with other card information like cardholder name, card number, CVV number, and expiry date of your card.

                              Please ensure that you use only the address that matches your card. This address is provided in your Palremit account.

                              Forgot your pin? Here's how to change it.

                              If you forget your login password and can’t get into your Palremit account, click on Forgot Password from your sign-in page.

                              Once you are here, enter the email address you registered on Palremit. We will send you a password reset email. With this, you can change your password and get back into your account.

                              How to change your transaction pin

                              We typically ask our users to create a transaction pin when they open an account.

                              A transaction pin is the 4-digit numeric code you use to authorize payments and transfers on Palremit. This is sensitive information and must be confidential to you.

                              However, if for any reason, your transaction pin gets compromised, simply reset your transaction pin. Go to Settings > Transaction Pin.

                              Once you’re here, you’ll be required to enter your old pin, and type the new pin you want to use.

                              Please do not forget your old transaction pin. But if you do, you can contact [email protected] to resolve this.

                              Tips for keeping your transaction pin safe

                              • Make sure you use a 4-digit combination you can remember
                              • Never share your pin with anyone
                              • Be aware of your surroundings when entering your transaction PIN
                              • If writing down your PIN, keep it in a secure location
                              • Use biometrics as a sign-in method to enhance the security of your account 

                              Is Palremit available to iPhone users?

                              Palremit is currently available for Android users through the Google Play Store but is not yet available commercially for iOS/iPhone users.

                              Currently, we have a beta version of our iOS app where you can opt-in to try out our app. Just install the TestFlight app on your iOS device and follow the instructions here.

                              Be part of our app testers, leave reviews, and let our developers know ways we can improve our product ahead of our app launch.

                              When we finally launch our app for iPhone users, we will communicate via all our channels.

                              What happens if I'm overdebited on my card?

                              If you make a purchase with your Palremit debit card and get over-debited for a transaction (that is, you got debited more than the amount you were supposed to), simply notify our customer support team about the issue.

                              You’ll need to provide details of the transaction, including the time of purchase, value debited, and value you were supposed to be debited. Back this up with as many screenshots relating to this incident as possible.

                              Ways to contact us

                              • Through the in-app live chat; we’re available 24/7 and our customer support rep will reach out to you
                              • By sending an email detailing the disputed issue to our official support address, [email protected] 

                              By sending us a DM concerning the issue on our verified social media platforms on Facebook, Instagram, X, or LinkedIn

                              Where can I use my Palremit dollar card?

                              You can use your Palremit virtual card to make payments anywhere a US card is supported.

                              For example, you can pay for streaming services like Amazon Prime and Netflix; e-learning apps like Coursera and Udemy; website management platforms like WordPress and Webflow; domain websites like Namecheap and BlueHost; music streaming platforms like Spotify, Apple Music, or YouTube music; podcast platforms like iTunes; video streaming services like YouTube; ride-hailing apps like Bolt and Uber; food delivery services like Chowdeck and Doordash; VPN services, advertising platforms, and more.

                              The best part, Palremit dollar cards support hybrid funding options—you can add money to your cards via crypto or fiat currencies supported on our app.

                              You can use your card on the platforms listed below and much more (not an exhaustive list).

                              Apple TVIn-app purchases on gaming apps on Google Playstore iTunes
                              NetflixSpotify Premium Bolt
                              Amazon Prime VideoUdemy LinkedIn Learning 
                              Amazon Web Services (AWS)Coursera ExpressVPN
                              Amazon logistics SkillshareOctaFX
                              ShopifyWordPressTradingView
                              Amazon Logistics WebflowMeta Ads
                              CanvaNamecheapTwitter Ads
                              Twitter PremiumBlueHostSnapchat Ads
                              Uber TripsHostingerMeta Ads
                              ChatGPT Premium Subscription IonosSEO Platforms like Moz, Semrush and Ahrefs
                              Midjourney SlackPinterest Ads
                              FigmaKonamiSpotify USA
                              EnvatoHuluOVHcloud
                              FiverrInc.Freepik YouTube Music
                              TikTok LiveZoomYouTube Premium 
                              Teachable Google WorkspaceApple Music
                              CanvaZoho Web Solutions TravelAvatar

                              Remember that if a US card is supported, you can make payments using your Palremit USD virtual card.

                              Please note that Palremit dollar cards have been programmed for 3D-secure authentication.

                              However, due to our binding terms when you create your dollar card on Palremit, we do not allow use of our cards on the following websites/or for the following reasons:

                              • For illegal purposes (for example, committing fraud)
                              • In a way that we reasonably believe might harm our ability to provide our services
                              • To control or use a Palremit account that’s not yours
                              • To create Paremit Cards for any other person other than yourself
                              • To allow anyone else to have access to or use your account or the Palremit app
                              • To abuse, exploit or get around any usage restrictions set by us 
                              • For gambling activities, fraud, money laundering, or the funding of terrorist organizations
                              • For pornographic or adult-related entertainment

                              Currency conversion use cases on Palremit

                              Here are the key currency conversion use cases on Palremit:

                              Fiat-to-crypto conversion

                              Palremit allows you to convert your local fiat currency, like the Nigerian Naira (NGN), into popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). This enables you to easily acquire digital assets on the platform.

                              • Use case

                              Buy and hold crypto assets like Bitcoin, Ethereum and Solana in your Palremit wallet, and take advantage of the market upturn.

                              Crypto-to-fiat conversion

                              You can also convert your cryptocurrencies back into fiat currency on Palremit. For example, you can swap your BTC, ETH or USDT holdings into NGN, which you can then withdraw to your local bank account.

                              • Use case

                              In need of cash? Sell off your crypto to fiat currencies easily and withdraw to your local NGN account. 

                              Is your crypto holding stuck in third-party exchanges like Binance and KuCoin that have delisted naira withdrawals, send your crypto assets to designated cryptocurrency addresses (e.g., Palremit BTC, ETH, or USDT addresses with Bitcoin, Ethereum, Solana, BNB Smart Chain, and Tron blockchain networks all available) on your Palremit account and swap to fiat currencies on Palremit.

                              Crypto-to-crypto conversion

                              Palremit supports swapping between different cryptocurrencies. You can exchange your BTC for ETH, or USDT for BTC, all within the Palremit app. This allows you to manage your digital asset portfolio conveniently.

                              • Use case

                              Buy into BTC, Ethereum, or Solana with your USDT stablecoin, and take advantage of the market upturn.

                              Fiat-to-fiat conversion

                              While Palremit currently does not offer direct fiat-to-fiat currency conversions, you can work around this by converting your fiat to cryptocurrency and then converting the cryptocurrency back to another fiat currency. Please note that we earn from spreads in a transaction like this. 

                              The company is looking to add more fiat currency options in the future.

                              • Use case

                              Need to save money in the United States Dollar (USD)? Convert your Nigerian Naira (NGN) to USD easily on Palremit.

                              The key benefits of using Palremit for currency conversions include:

                              • You get a secure multi-currency digital wallet out-of-the-box to store and manage your fiat and crypto assets in one place 
                              • Competitive exchange rates with low fees
                              • Instant transactions compared to traditional remittance methods
                              • Compliance with regulatory requirements through KYC verification

                              Whether you need to buy crypto, sell crypto, or swap between different currencies, Palremit provides a convenient and reliable platform to handle your cross-border financial transactions.

                              Who is a beneficiary?

                              A beneficiary on Palremit is a person or account to which you send money frequently. You can set up a beneficiary to receive money, cryptocurrency, or other financial benefits from you, and make recurring payments this way.

                              Palremit allows users to save the account details of frequent beneficiaries, such as family members or friends, so they don’t have to re-enter the information each time they make a transfer.

                              Saving beneficiary details makes future transfers faster and more convenient for Palremit users.

                              Getting Started on Palremit

                              Creating an account on Palremit

                              Here’s a step-by-step guide to creating your Palremit account.

                              Step 1

                              Download the Palremit app by visiting the Google PlayStore (if you use an Android device.) You can also get to our official mobile app on Google PlayStore when you click on this widget on our website.

                              PS: The Palremit mobile app is not available on AppleStore at the time of this documentation. 

                              However, we have a beta version of our iOS app running. You can opt-in to try out our app. Install the TestFlight app on your iOS device, follow the instructions here, and tell us about your experience using the app.

                              Currently, only Android users can access our live mobile app. Please note this, and do not fall victim to any fake app claiming to be us. Once we go live on AppleStore, we will announce this on all our communication channels.

                              Step 2

                              After downloading the Palremit mobile app, proceed to create an account on your smartphone.

                              First, select the Create an Account option to start your Palremit journey.

                              Next, you will be presented with a simple form to fill out. We use this form to collect information about our users due to the nature of our services, and to ensure proper account of all users that sign up on our app.

                              Select your country between The United States of America (USA), Nigeria, and Kenya. Palremit is currently available to users from any of these regions.

                              Step 3

                              Enter your email address, password, and referral code (optional) to proceed with your account creation on Palremit. Please ensure that you select the checkbox to agree to our Terms & Conditions before you proceed. To read about our full T & C’s that apply to your account usage on Palremit, please see this document.

                              Once you’ve entered that information, we will proceed to verify your account with Palremit. Palremit sends you a verification email containing a code that you must copy and paste into the required box to finish your account creation.

                              With that, you have just one last step to go through to start using your shiny Palremit account fully: KYC.

                              Learn why we collect information for your KYC verification here.

                              How does Palremit reach out to me?

                              Palremit communicates to its users through three channels: marketing and transactional emails, social media, and live chat customer support in-app.

                              Specifically, here’s how we do it:

                              Marketing emails

                              When you sign up and create your Palremit account, we ask for your consent to send you marketing and promotional emails. We send these emails to our subscribers to keep them in the loop about our offers, and new features we are launching, or send engaging emails.

                              We send these emails only once per week. And we never send them to you without your consent.

                              Transactional emails

                              Transactional emails are automatically triggered from our backend platform once a user i) signs up on Palremit, ii) requests a verification code to verify their account, and iii) performs any transaction on Palremit.

                              These emails are sent automatically, and users cannot opt out of them. To help you identify these emails, you will see them in your mailbox sent from “Palremit.”

                              Social media

                              To maintain a close relationship with our users and supporters, Palremit is available on all social media platforms (Facebook, Instagram, LinkedIn and X) as Palremit.

                              But note that, Palremit will never DM you first, or ask for your account details. Please be careful of bad actors who try to take advantage of our brand name to commit malicious activities.

                              In-app live chat

                              Live chat is the user’s first response to any issue they have on Palremit, in cases when they arrive.
                              In the app, navigate to Settings > Get Help to chat with our customer support agent. We operate a 24/7 service to handle any queries or disputes you have about using your Palremit account.

                              How to download the Palremit app

                              Palremit is available only to Android users on Google PlayStore.

                              To download our mobile application on Android, click this link.

                              If you are an iPhone user, please note that the Palremit app is currently not available on iOS devices.

                              However, we have a beta version of our iOS app available where you can opt-in to try out our app. Install the TestFlight app on your iOS device and follow the instructions here.

                              Be part of our app testers, leave reviews, and let our developers know ways we can improve our product ahead of our app launch.

                              When we finally launch our app for iOS users, we will communicate this via all our channels.

                              Opting in to receive marketing emails from Palremit

                              When you sign up on Palremit, we usually request that you opt-in to receive marketing emails and other communications from us.

                              Please note that these emails are non-mandatory. We send these communications in scenarios when we need to send out:

                              • Feature launches and announcements
                              • Referral campaigns
                              • Engagement emails
                              • Brand stories from our mascot
                              • Exchange rates on FX
                              • Triggers and emails updating you on what we’re doing with our product
                              • Updates and behind-the-scene looks at the “Humans of Palremit”
                              • And more.

                              Opt-in to receive marketing emails; we establish a strong connection with all our users through this channel.

                              Our Terms of Service

                              Palremit offers international money transfer and payment solutions, including an e-wallet to complete transactions using USD debit cards that can be funded with crypto or fiat currency, bank accounts, and cryptocurrencies. 

                              Account creation and security

                              You must create a Palremit account to use the features we provide. You are responsible for maintaining accurate account information and protecting the security of your account and device. 

                              Please note that Palremit will never ask for confidential information about your account, like your passwords or transaction pins. Keep your private information safe.

                              Account termination and suspension

                              Palremit reserves the right to temporarily or permanently terminate or suspend your access to our services at our discretion, such as for violations of the Terms or legal compliance.

                              Fees and service availability 

                              Palremit charges transaction fees for sending funds (fiat or cryptocurrency) to third-party apps. Our other services like exchanging currencies, transferring to other Palremit users via P2P, or withdrawing funds to your local bank account all attract no charges. However, we earn from spreads when you make those transactions.

                              Please note that we may change these fees with 30 days’ notice. The availability of these services may equally be subject to limitations and delays beyond Palremit’s control.

                              Dispute and resolution 

                              Disputes must be resolved through individual arbitration, not class actions. Palremit may recover legal fees if you file a claim that violates the dispute resolution provisions.

                              Learn how to contact us when you need to speak to us to resolve a dispute or challenge on our app.

                              Verifying your email address on Palremit

                              When you create an account on Palremit, we usually require our users to provide certain information about themselves to enable us to keep a better account of the identity management of all our users, following stipulated policies in our Privacy Policy that allow us to do so.

                              Specifically, we ask our users to provide the following information:

                              • Country of residence
                              • Full name
                              • Phone number
                              • Email address
                              • Referral code (optional, if you were referred by another Palremit user)

                              We require your email address to verify your account with us and store your information. Without verifying your account with Palremit, you risk having limited accessibility to the full range of our services.

                              How do you verify your email address?

                              Verifying your email address on Palremit is easy. Once you provide your email address during registration, we will send a unique verification code to the email address you entered. 

                              Then you provide this code when our service prompts you to verify your account in our app. You can complete this action systematically when you’re creating your Palremit account, to unlock the full range of our services.

                              What do you need to set up an account on Palremit?

                              To set up a Palremit account, you need to:

                              Please note that while we do not have a live app available on iPhone, we are currently running our beta app version for all iOS users to try out, and leave reviews that will help us improve your experience. If you are an iOS user, please create a TestFlight account and follow the instructions here.

                              • The next step is the completion of the KYC (Know Your Customer) verification process. Provide a selfie photo and your Bank Verification Number (BVN).
                              • Then fund your Palremit account by depositing local currency, which you can then convert to other supported currencies like USD or cryptocurrencies like Bitcoin ($BTC), Ethereum ($ETH), Solana ($SOL), or Tether ($USDT).
                              • Set up your unique Palremit ID, which is your username that others can use to send you money via the peer-to-peer (P2P) feature.

                              Once your account is created and verified, you can start using Palremit’s services to send and receive payments, swap currencies, and make purchases using your Palremit multi-currency wallet.

                              What is Palremit?

                              Palremit is a financial technology application (fintech) that provides financial services for our customers. 

                              We provide an infrastructure for our customers to make money transfers and receive funds in fiat and cryptocurrency, store their money, convert to supported currencies on our app—including fiat currencies like Nigerian Naira (NGN), United States Dollar (USD), Kenyan Shilling (KES), European Euro (EUR), and cryptocurrency like Bitcoin ($BTC), Ethereum ($ETH), and Tether ($USDT)—and manage expenses on their accounts. 

                              We’re adding more supported currencies to Palremit’s ecosystem.

                              • With our Swap feature, we enable customers to exchange fiat and cryptocurrencies and receive payments immediately at the best rates (6% cheaper than other platforms)
                              • Send and receive fiat and cryptocurrency and manage your funds IN ONE PLACE with your Palremit account.
                              • Spend with your virtual USD card, and send or receive money from loved ones on the Palremit app. We provide our users with a multi-currency wallet, allowing them to receive funds in multiple currencies.
                              • Sell off your cryptocurrency assets with ease from third-party exchanges including Binance and KuCoin using your Palremit multi-currency crypto wallets.
                              • You can withdraw money to your local bank account on Palremit.
                              • Our Transactions feature allows you to view your transaction history, keep track of your spending, and manage your expenses.

                              We relieve you of the hassles associated with cross-border payments and foreign exchange. Make foreign exchanges, send and receive payments across borders on the go and from the comfort of your home with zero hidden charges.

                              Our platform is highly secure, safe, user-friendly, and easy to use. We are a financial technology company, not a bank. However, our licensed banking partners provide banking services. We are also licensed, regulated, and compliant with relevant policies and laws governing all our areas of operation.

                              You can learn more about getting started and creating your Palremit account here.

                              How to deposit Euros on Palremit

                              Palremit currently does not yet offer the ability to deposit or withdraw European Euros (EUR).

                              We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

                              Once we launch our Euro virtual accounts, we will make this known on all our communication channels.

                              Can I download my transaction receipt?

                              No, you cannot download your transaction receipt. But you can make a screenshot to use as proof of payment.
                              You can view all transaction history when you click on Transactions on the mobile app.

                              How to Contact Palremit

                              How do I contact Palremit?

                              As a Palremit user, you may need to reach out to the customer support team from time to time. Whether you have a question, need assistance with your account, or want to report an issue, Palremit provides several convenient ways for you to get in touch.

                              In-app live chat

                              If you are using the Palremit mobile app, you can access our live chat support feature directly within the app. This allows you to have a real-time conversation with a Palremit customer service representative to get immediate assistance. This channel is available 24 hours a day. 

                              To contact a customer support person in the app, go to Settings > Get Help and create a new ticket.

                              Email support

                              Another primary way to contact Palremit is through email. You can reach out to the support team at [email protected]. When emailing, be sure to provide detailed information about your inquiry, including your full name, account details, and a clear description of the issue or question you have. Our support team will respond to your email within 1-2 business days.

                              Social media

                              For general inquiries or feedback, you can also reach out to Palremit through our verified social media channels. We maintain an active presence on platforms like X, Facebook, Instagram, TikTok, and LinkedIn. Simply search for us as @palremit and engage only verified account handles. Note that we will never DM you first or ask for your personal information. While the response time may not be as immediate as other channels, the Palremit social media team can assist or direct you to the appropriate support resources.

                              No matter which method you choose, Palremit is committed to providing timely and helpful support to ensure you have the best possible experience using our financial solutions. If you have any other questions or concerns, don’t hesitate to reach out to us.

                              How to deposit Kenyan Shilling on Palremit

                              Palremit currently does not yet offer the ability to deposit or withdraw Kenyan Shilling (KES).

                              We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

                              Once we launch our KES mobile money accounts, we will make this known on all our communication channels.

                              If you need to deposit KES on Palremit, your best option would be to first convert your NGN to a supported cryptocurrency like Bitcoin ($BTC) or Tether ($USDT) in your Palremit wallet. From there, you could swap the cryptocurrency for Kenyan Shilling (KES) or another fiat currency supported by the platform.
                              Palremit allows you to deposit local currency like NGN and supports sending KES to other Palremit users via peer-to-peer transactions.

                              How to view your transaction history

                              Palremit keeps track of all your transactions in case you ever want to dispute a transaction, send proof of payment to a recipient, or if you encounter a difficulty that requires you to show receipts.

                              To access your transaction history, simply go to Transactions and select the receipt you want to view from any date or period.

                              A transaction receipt contains the amount, the sender’s name, the method of sending, the date and time of the transaction, notes (if any), and the reference ID for reconciling payments with our partners.

                              Palremit Terms and Conditions of Payment Cards

                              TERMS‍ AND CONDITIONS‍ OF‍ PAYMENT CARDS‍

                              1. General Provisions

                              These Terms and Conditions of Payment Cards constitute a legally binding agreement between the Card Issuer (as defined below) and you (“Cardholder”) which enters into force on the date the Cardholder signs a confirmation to be bound under this Agreement (by hand or electronic means) and remains in force an indefinite period of time unless it is terminated following the provisions set forth herein.

                              Choise Services UAB (“Partner”) represent Card Issuer in the relationships with the Cardholder. Terms and conditions for financial services provided to the Client/Cardholder other than set out in these Payment Card Terms and Conditions are governed by the General Terms and Conditions r (“Terms and conditions”), which are available at ​https://palremit.com and/or in the App.

                              2. Definitions

                              2.1. The following definitions are used:

                              2.1.1. Account – an account opened and maintained for the Client;

                              2.1.2. Application – an application submitted to Card Issuer by the Client in order to order the Card;

                              2.1.3. Business‍Day(s) – any day other than a Saturday or a Sunday or a public or bank holiday in Lithuania;

                              2.1.4. Card – a payment instrument which has been issued by the Card Issuer to the Cardholder and owned by the Card Issuer. The term may refer to both physical items such as plastic or metal cards and sets of data such as virtual cards or digital cards (tokens);

                              2.1.5. Card Data – includes the name of the Cardholder, the number, validity period, and security feature (e.g., CVV code) of the Card.

                              2.1.6. Card‍Issuer – any bank or financial institution that is a member of a Card Association and issues a Card. In the relationship with the Client, Reap Technologies Limited is the Card Issuer; 2.1.7. Cardholder – a person to whom the Card is issued to and who is authorized to use the card. In the context of this Agreement the Cardholder and the Client can be the same person; 2.1.8. Client – means a customer of Partner, natural person or legal entity accepting the Partner’s Terms and Conditions and its integral parts;

                              2.1.9. Fees –‍ fees for issuing a Card, currency exchange, operations fees and Payment Transactions, including but not limited to. Fees and limits are publicly available in the App and/or at .

                              2.1.10. Directive‍2015/849 – on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC;

                              2.1.11. Partner –‍ a third-party with whom Card Issuer has agreed to cooperate in the Distribution of Cards;

                              2.1.12. International‍Card‍Organization – international payment card organizations VISA International;

                              2.1.13. Means‍of ‍Authentication – the Cardholder data, the Card data (PAN, CVC2 or CVV2, expiration date), PIN code and/or other means provided to the Cardholder by the Card Issuer that enable the Cardholder to be authenticated and operations initiated, including, but not limited to remote Payment Transactions initiated online;

                              2.1.14. Payment‍Transaction‍– deposit, transfer or withdrawal of funds initiated by the Payer, on behalf of the Payer or the Payee, regardless of the responsibilities of the Payer and the Payee underlying the operation;

                              2.1.15. Terms‍and‍Conditions‍of ‍Payment ‍Cards‍/‍Agreement – agreement concluded between the Client and Card Issuer;

                              2.1.16. Payee – natural or legal person who is the recipient of funds;

                              2.1.17. PIN – Personal Identification Number;

                              2.1.18. System – an electronic system used for the provision of services accessible via means of remote communication or the Internet.

                              2.1.19. Reap Technologies Limited – a company incorporated in Hong Kong with company registry number 2714427.

                              2.1.20 Virtual Card – a Card consisting of digital Card Data, and not having a physical body.

                              2.2. Other terms and acronyms shall have the same meaning as defined in the Partner’s Terms and Conditions.

                              3. Client’s‍obligations

                              3.1. The Client has the following obligations:

                              3.1.1. to observe the procedures and instructions provided by Card Issuer and requirements described in the General Terms and Conditions and its integral parts;

                              3.1.2. to inform Card Issuer of any malfunctions that prevent performing Payment Transactions;

                              3.1.3. to hold sufficient amount of Funds on the Account to settle Commission Fees and carry out Payment Transactions;

                              3.1.4. to immediately but no later than in 5 (five) Business Days notify Partner if any material information on the Cardholder has changed;

                              3.1.5. inform and ask the Partner to block the Card immediately after the Card was stolen, lost, third-parties have learned the Means of Authentication.

                              4. Card‍issuing

                              4.1. To receive the Card, the Client must submit an Application to Card Issuer via the System or a Partner.

                              4.2. Card Issuer, after accepting the Client’s Application, shall issue a Card. If the Client requests, Card Issuer may issue multiple Cards. Card Issuer shall solely at its own discretion determine the total number of issued Cards.

                              4.3. At the Client’s request, the Card may be issued not only to the Client, but also to another person indicated by the Client with an approval of the Client, i.e. a Cardholder. If the Client requests to issue a Card to another person, the Client must inform the Cardholder of the conditions set in the Agreement.

                              4.4. The Cardholder, after issuing the Card shall be provided with unique Means of Authentication (e.g. CVV code, and/or PIN code for the Chip&Pin Card). Such Means of Authentication are considered as the Cardholder’s signature in order to perform Payment Transactions. The use of the Means of Authentication shall mean the consent and authorization to perform Payment Transactions.

                              4.5. The Cardholder shall not disclose Means of Authentication to third-parties.

                              4.6. Card Issuer has the right to send the Card and the Means of Authentication by post or through Card Issuer authorized person. Upon receipt of the physical Card, the Cardholder is obliged to make sure that the envelope with the Card and its Means of Authentication have not been opened nor damaged. The physical Card is activated either in the App of the Partner or in the other environment provided by the Partner.

                              4.7. The Virtual Card consists only of the Card Data, the physical card is not issued. The transfer of Card Data and activation takes place in the App or in the other environment provided by the Partner.

                              4.8. The Cardholder may start performing Operations once the Card has been activated.

                              5. Card‍payments

                              5.1. Only the Cardholder has the right to perform Payment Transaction with the Card.

                              5.2. Payment Transaction may be performed by the Cardholder:

                              5.2.1. immediately after a virtual Card is issued;

                              5.2.2. only after a physical Card in accordance with the received instructions has been activated.

                              5.3. The Cardholder may perform Payment Transaction only within the amount located on the Account and in accordance with the Card usage limits (daily, weekly, monthly maximum amount for Payment Transactions) indicated in the Agreement. Card Issuer reserves the right to determine Card usage limits.

                              5.4. Card Issuer assumes that all Payment Transactions are consented to, authorised and initiated by the Cardholder, unless proven otherwise.

                              5.5. The use of the Card or Means of Authentication to initiate a Payment Transaction shall be considered as an authorisation and consent to carry out the Payment Transaction. Unless established differently for the protection of consumer rights, if the Cardholder provides consent to perform a Payment Transaction, the Cardholder is not entitled for a refund unless the Payee agrees to refund the transferred amount to the Cardholder.

                              5.6. Payment transactions initiated using the Card will be executed in the Account according to the Agreement and General Terms and Conditions, its integral parts and the applicable law.

                              5.7. Payment Transaction performed by the Cardholder using the Card may be declined if:

                              5.7.1. the Card is invalid or blocked (in accordance with Section 7);

                              5.7.2. Card Issuer has closed, suspended or restricted the use of the Client’s Account;

                              5.7.3. the amount of Funds needed to perform the Payment Transaction exceeds the available amount of Funds on the Client’s Account;

                              5.7.4. any other basis which arises from the Agreement or legal acts or the Client is suspected of fraud/illegal activities.

                              5.8. Card Issuer reserves the right to use third-parties provided services in order to ensure the execution of Payment Transaction or any other services.

                              5.9. At the request of the Partner and/or Card Issuer, the service provider (e.g. e-shops) may refuse to accept payment with the Card.

                              5.10. The Client and/or the Cardholder has the right to request that the Card be blocked and/or closed at any time.

                              5.11. A blocked, closed, or invalid Card may not be used.

                              5.12. Card Issuer has the right to determine the Card limits and the minimum and maximum amount of a one-off Payment Transaction. Partner shall have the right to set other limits for its client, provided that it does not contradict minimum and maximum limits set by Card Issuer.

                              6. Requirements for‍ ensuring‍ a‍ secure‍ Card‍ usage‍

                              6.1. The Cardholder ensures:

                              6.1.1. to active the physical Card before usage. This process has to be proceeded after receiving the physical Card. The Cardholder shall be liable for any damages to the Card due to premature activation or not following the Card activation instructions.

                              6.1.2. to protect the physical Card from any physical damage including copying, modification etc.;

                              6.1.3. not to provide the Card to third-parties unless the third-party is accepting the payment;

                              6.1.4. not to use the Card for illegal activities, including purchases of goods/services which are prohibited by applicable law;

                              6.1.5. to immediately report any malfunctions which may influence the performance of Payment Transactions;

                              6.1.6. to follow any other obligations stated in the Agreement.

                              6.2. The Cardholder has the obligation to keep the Card and the Means of Authentication secure. The Cardholder shall restrain from recording the Means of Authentication on any information carriers which may be used by third-parties in order to gain access to the Card or the Means of Authentications.

                              6.3. Card Issuer upon receiving information that the Card is used by third-parties and not by the Cardholder shall take necessary measures to block the Card.

                              6.4. If a third party has learned the Card Data and in any other case when there is a risk of a third party using the Card, the Cardholder shall immediately inform the Partner by using the phone number and the business hours shown on the Partner’s Website and/or the App.

                              7. Validity‍and‍Card‍blockage

                              7.1. The Card is valid inclusively until the last day of the calendar month stated on the Card. As soon as the next calendar month begins after the calendar month stated on the Card, the Card shall be deemed invalid.

                              7.2. If the Account was closed, the Card is considered expired (invalid) and, therefore, no longer valid from the moment the Account was closed.

                              7.3. In order to verify circumstances of Card use, Card Issuer reserves the right to block the usage of the Card if:

                              7.3.1. Means of Authentication have been disclosed to persons who have no right to use the Card;

                              7.3.2. the Account is closed, suspended or restricted;

                              7.3.3. Cardholder’s activities performing Payment Transactions may be associated with fraud or any other illegal activities;

                              7.3.4. obligations are not duly performed by the Cardholder;

                              7.3.5. other grounds which are deemed important for blocking the Card.

                              7.4. If reasons for Card blocking remain, Card Issuer has the right to block the Card.

                              7.5. Cardholder has the right to request the Card to be blocked at any time.

                              7.6. In events when the Cardholder enters the PIN incorrectly three times in succession, the physical Card will be blocked. In such case the Cardholder shall inform Card Issuer or the Partner immediately.

                              7.7. Card Issuer shall not be liable for any type of damages caused to the Cardholder or other third-parties for Card blockage, unless legal acts determine otherwise.

                              8. Card Issuer rights in‍ conjunction‍ with‍ prevention‍ of‍ money‍laundering‍ and‍ terrorism‍ financing

                              8.1. Card Issuer in accordance with Directive 2015/849 and implementing legislation has the following rights:

                              8.1.1. to exchange information and documents of the Cardholder to ensure the prevention of money laundering and terrorist financing;

                              8.1.2. to regularly verify the information on identification of the Cardholder and at any moment request the Cardholder to submit additional documents;

                              8.1.3. to apply temporary or permanent restriction on Cardholder’s performing Payment Transactions;

                              8.1.4. to request documents and information of any kind regarding the Cardholders activities;

                              8.1.5. to request documents and information of any kind regarding persons involved in the transaction;

                              8.1.6. to request any other type of documents and information which are required by Card Issuer to ensure the duty in prevention of money laundering and terrorism financing;

                              8.1.7. to refuse the execution of Payment Transactions if the Cardholder does not comply with the requirements preventing money laundering and terrorist financing.

                              9. Liability

                              9.1. The Cardholder is liable for the breach of obligations stated in the Agreement, General

                              Terms and Conditions, its integral parts or any other legal acts.

                              9.2. Card Issuer shall not be held liable for the involvement of third-parties in processing the Payment Transactions. Card Issuer does not take responsibility of third-parties for the refusal to accept the Card in order to pay for goods or services.

                              10. Fees‍

                              10.1. The Cardholder shall pay Fees for the issuance of the Card including postal expenses described in the App and/or at https://help.palremit​.com or otherwise agreed between the Parties.

                              10.2. All Fees for the Payment Transactions shall be debited by Card Issuer or Partner from the Account.

                              10.3. Currency conversion fees are specified in the Cardholder’s Account and currency exchange is based on the exchange rate of International Card Organizations that are publicly available and are valid at the time of conversion.

                              10.4. Card Issuer decision to block the Card shall not be considered as termination of the Agreement and General Terms and Conditions or other integral parts. Therefore, the act of blocking of the Payment Card, i.e. refusal to carry out Payment Transactions, shall not free the Cardholder from Commission Fee calculation of provided services or lift the obligation to pay calculated Commission Fees.

                              11. Final ‍provisions

                              11.1. All relationships between the Client, the Cardholder, the Partner and Card Issuer are governed by the laws of the Republic of Lithuania.

                              11.2. Card Issuer has the right to disclose information about the Payment Transactions performed by the Cardholder to third-parties, who under legal acts have the right to receive such information.

                              11.3. Agreement may be amended or terminated by giving the Client at least 60 (sixty) day written notice thereof. Within these 60 (sixty) days, the Client has the right to terminate Agreement with immediate effect and free of charge provided that all the obligations arising from the Payment Card Terms and Conditions have been fulfilled. If the Client has not terminated the Payment Card Terms and Conditions within the period specified above, he shall be deemed to have accepted the amendments.

                              11.4. The Client has the right to terminate the Agreement by giving at least 30 (thirty) day notice thereof.

                              11.5. Card Issuer has the right terminate the Agreement as an extraordinary remedy without giving advance notice if:

                              11.5.1. The Client and/or the Cardholder has provided false information to Card Issuer and/or Partner when applying for the Card or has failed to provide information known to the Client and/or the Cardholder affecting the performance of the Agreement;

                              11.5.2. (Not applicable to the Clients and the Cardholders who are consumers) The Client has failed to fulfil his payment obligation owed to Partner within an additional term of 14 (fourteen)

                              days given to the Cardholder and Partner has made a relevant request;

                              11.5.3. The Card issued hereunder has been closed and/or blocked for at least four (4) consecutive months;

                              11.5.4. (Not applicable to the Clients and the Cardholders who are consumers) The Card has not been used for Operations for six (6) consecutive months.

                              11.6. The termination of the Agreement shall not affect the collectability or satisfaction of financial claims arising prior to the termination of the Agreement.

                              11.7. This Agreement shall be published on website at  https://palremit.com.

                              11.8. Personal data processing is made in accordance with the Privacy Policy of available on website at https://help.palremit.com/palremit-privacy-policy

                              Resources

                              Currency Conversions

                              Crypto-to-crypto currency conversion on Palremit

                              To convert crypto-to-crypto funds on Palremit, you can follow these steps:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN).
                              • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
                              • You can swap crypto for a different cryptocurrency once you have crypto in your Palremit wallet. For example, you can convert BTC to ETH or USDT. To do this, go to the Swap section in the Palremit app and select the crypto pair you want to exchange.
                              • You can convert crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
                              • The app will show you the current exchange rate and any applicable fees before you confirm the transaction.
                              • Confirm your swap transaction.
                              • Palremit supports crypto-to-crypto swaps between BTC, ETH, and USDT. 
                              • After the swap is complete, the converted crypto will be deposited into your Palremit wallet, which you can then withdraw to an external crypto wallet or use for other transactions on the Palremit platform.

                              Palremit makes it easy to manage your crypto assets by allowing you to securely store, send, receive, and convert different cryptocurrencies all within your multi-currency digital wallet.

                              Crypto-to-fiat currency conversion on Palremit

                              To convert crypto to fiat currency on Palremit, follow these steps:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
                              • Fund your Palremit account by depositing cryptocurrency like Bitcoin (BTC), Ethereum (ETH), or Tether (USDT). You can do this by transferring crypto from an external wallet or by using the peer-to-peer (P2P) feature to receive crypto from another Palremit user.
                              • Once you have crypto in your Palremit wallet, you can convert it to fiat currency like Nigerian Naira (NGN). To do this, go to the Swap section in the Palremit app and select the crypto-to-fiat pair you want to exchange, such as BTC to NGN or ETH to NGN.
                              Step-1
                              • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
                              • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
                              • After the swap is complete, the converted fiat currency will be deposited into your Palremit wallet, which you can then withdraw to your local bank account or use for other transactions on the Palremit platform.

                              Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

                              Currency conversion use cases on Palremit

                              Here are the key currency conversion use cases on Palremit:

                              Fiat-to-crypto conversion

                              Palremit allows you to convert your local fiat currency, like the Nigerian Naira (NGN), into popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). This enables you to easily acquire digital assets on the platform.

                              • Use case

                              Buy and hold crypto assets like Bitcoin, Ethereum and Solana in your Palremit wallet, and take advantage of the market upturn.

                              Crypto-to-fiat conversion

                              You can also convert your cryptocurrencies back into fiat currency on Palremit. For example, you can swap your BTC, ETH or USDT holdings into NGN, which you can then withdraw to your local bank account.

                              • Use case

                              In need of cash? Sell off your crypto to fiat currencies easily and withdraw to your local NGN account. 

                              Is your crypto holding stuck in third-party exchanges like Binance and KuCoin that have delisted naira withdrawals, send your crypto assets to designated cryptocurrency addresses (e.g., Palremit BTC, ETH, or USDT addresses with Bitcoin, Ethereum, Solana, BNB Smart Chain, and Tron blockchain networks all available) on your Palremit account and swap to fiat currencies on Palremit.

                              Crypto-to-crypto conversion

                              Palremit supports swapping between different cryptocurrencies. You can exchange your BTC for ETH, or USDT for BTC, all within the Palremit app. This allows you to manage your digital asset portfolio conveniently.

                              • Use case

                              Buy into BTC, Ethereum, or Solana with your USDT stablecoin, and take advantage of the market upturn.

                              Fiat-to-fiat conversion

                              While Palremit currently does not offer direct fiat-to-fiat currency conversions, you can work around this by converting your fiat to cryptocurrency and then converting the cryptocurrency back to another fiat currency. Please note that we earn from spreads in a transaction like this. 

                              The company is looking to add more fiat currency options in the future.

                              • Use case

                              Need to save money in the United States Dollar (USD)? Convert your Nigerian Naira (NGN) to USD easily on Palremit.

                              The key benefits of using Palremit for currency conversions include:

                              • You get a secure multi-currency digital wallet out-of-the-box to store and manage your fiat and crypto assets in one place 
                              • Competitive exchange rates with low fees
                              • Instant transactions compared to traditional remittance methods
                              • Compliance with regulatory requirements through KYC verification

                              Whether you need to buy crypto, sell crypto, or swap between different currencies, Palremit provides a convenient and reliable platform to handle your cross-border financial transactions.

                              How to deposit Euros on Palremit

                              Palremit currently does not yet offer the ability to deposit or withdraw European Euros (EUR).

                              We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

                              Once we launch our Euro virtual accounts, we will make this known on all our communication channels.

                              How to deposit Kenyan Shilling on Palremit

                              Palremit currently does not yet offer the ability to deposit or withdraw Kenyan Shilling (KES).

                              We are working on expanding our currency support to facilitate more fiat-to-fiat exchange and withdrawal options in the future.

                              Once we launch our KES mobile money accounts, we will make this known on all our communication channels.

                              If you need to deposit KES on Palremit, your best option would be to first convert your NGN to a supported cryptocurrency like Bitcoin ($BTC) or Tether ($USDT) in your Palremit wallet. From there, you could swap the cryptocurrency for Kenyan Shilling (KES) or another fiat currency supported by the platform.
                              Palremit allows you to deposit local currency like NGN and supports sending KES to other Palremit users via peer-to-peer transactions.

                              How to deposit NGN on Palremit

                              Here are the steps to deposit Nigerian Naira (NGN) into your Palremit wallet:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). Without a verified account, you cannot get a Nigerian Naira (NGN) account.
                              • In the Palremit app, select Deposit.
                              • Palremit will provide you with a dedicated NGN bank account number to transfer funds to. Copy the account number.
                              • Make the bank transfer of NGN to the provided account number. Please make sure you transfer to only the account number provided.
                              • Once the transfer is complete, the value of your deposit will reflect on your Palremit account.

                              The deposited funds can then be used to:

                              • Exchange for other fiat currencies like United States Dollar (USD) or Kenyan Shilling (KES), and cryptocurrencies like USDT, BTC, SOL, or ETH using the in-app Swap feature.
                              • Send to other Palremit users via the Send feature using Palremit P2P.
                              • Fund your Palremit cards when you convert to USD.

                              How to open a USD account and deposit USD on your Palremit wallet

                              What is a virtual USD account?

                              A USD account allows you to receive and move US dollars easily, just like a traditional bank account. You can use it for payments, saving, and more.

                              Can I open one on Palremit?

                              Yes, you can.

                              How do I open a USD account on Palremit?

                              Opening a USD account is simple.

                              Follow these steps:

                              • Open the Palremit app
                              • Select Deposit
                              • Choose Deposit Cash
                              • Select USD as your currency
                              • If you don’t have a USD account yet, you’ll be guided to fill in your details to create one

                              What information do I need to provide to create a USD account on Palremit?

                              You need to provide:

                              • Your full name and residential address.
                              • A valid form of ID (like a National Identity Card or passport)
                              • A photo of your utility bill (not older than three months) to verify your address.
                              • Answers to questions about your occupation, transaction range, and the purpose of your USD account.

                              What is KYC verification?

                              KYC (Know Your Customer) verification is a process to ensure your identity is confirmed. You must complete this before opening your USD account.

                              How long does it take to open a USD account?

                              Creating a USD account only takes a few minutes. Once verified, you’ll receive a notification confirming your account creation.

                              What can I do with my USD account?

                              With your USD account, you can:

                              • Receive payments in USD from anywhere globally through wires and international ACH transactions (IATs) from platforms like Wise, Payoneer, or anywhere else that supports bank deposits. Simply give your created USD account to your sender.
                              • Convert USD to other currencies or cryptocurrencies.
                              • Use it for payroll if you own a business.

                              Are there limits on transactions?

                              Yes, there are transaction limits based on the source of funds:

                              • Family members with the same last name: No limits, only daily limits apply.
                              • Friends with different last names: $2,000 limit, up to five times a day (totalling $10,000).
                              • Business payments: No limits, but high-value transactions may require extra verification.
                              • P2P deposits: Up to $50,000 a month, but individual transactions have a $2,000 limit.

                              What is Enhanced Due Diligence (EDD)?

                              EDD is an extra verification process for large or unusual transactions. If your account receives high-value payments, you may be asked to provide more information about the source of funds to ensure compliance with regulations.

                              How do I start?

                              Start by downloading the Palremit app from the Google Play Store or try our beta app on iOS. Begin your journey to seamless financial transactions across borders.
                              If you have more questions, feel free to reach out to our support team in your app or send an email to [email protected].

                              Fiat-to-crypto currency conversion on Palremit

                              To convert fiat currency to cryptocurrency on Palremit, follow these steps:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
                              • Once you have NGN in your Palremit wallet, you can convert it to cryptocurrency. Go to the Swap section in the app and select the fiat-to-crypto pair you want to exchange, such as NGN to USDT, BTC or ETH.
                              • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
                              • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
                              • After the swap is complete, the converted cryptocurrency will be deposited into your Palremit wallet, which you can then use for other transactions on the platform or withdraw to an external crypto wallet.

                              Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

                              Fiat-to-fiat currency conversion on Palremit

                              Palremit currently does not support direct fiat-to-fiat currency conversions. The platform allows you to:

                              • Convert fiat currency like Nigerian Naira (NGN) to cryptocurrency (e.g. NGN to USDT, BTC, ETH)
                              • Convert cryptocurrency back to fiat currency (e.g. USDT, BTC, ETH to NGN)
                              • Swap between supported cryptocurrencies (e.g. USDT to BTC or ETH)

                              However, Palremit is working on expanding its currency support to facilitate more fiat-to-fiat exchange options in the future.

                              For now, if you want to convert between fiat currencies on Palremit, you would first need to:

                              • Convert your fiat currency to a supported cryptocurrency (e.g., NGN to USDT)
                              • Then convert your cryptocurrency to your desired new fiat currency (e.g., USDT to USD or KES)

                              So in summary, while Palremit does not yet offer direct fiat-to-fiat conversions, you can work around this by converting to/from cryptocurrency as an intermediate step. We are looking to add more fiat currency options like EUROPEAN EURO in the future and make fiat-to-fiat currency conversions possible.

                              How to sell off your crypto assets on Palremit

                              If you’re facing any challenge selling off your crypto assets on third-party exchanges that prevent NGN withdrawal, you can do so on Palremit.

                              • Simply send your crypto to the right Palremit crypto address. We currently support $BTC, $ETH, $USDT, and $SOL
                              • If this isn’t part of the crypto asset you want to sell, we recommend converting it to either of these assets so you can send it to your Palremit account.
                              • Next, generate your Palremit crypto address after selecting the cryptocurrency and the network. E.g., USDT on the ERC-20 network.
                              • Then, with your generated crypto address, you can transfer your crypto assets from any third-party exchange app like Binance.
                              • Once your crypto is deposited in your Palremit crypto account, swap it for your local currency, and withdraw it to your bank account.

                              Easy! That’s how to liquidate your crypto assets with Palremit.

                              Fees & Pricing

                              What is the exchange rate on Palremit?

                              According to our app, the current dollar to naira exchange rate on Palremit is: 

                              • USD/NGN Buy Rate: ₦1,569 per USD
                              • USD/NGN Sell Rate: ₦1,544.19 per USD

                              The rates are updated regularly, with the last update shown as of Tuesday, July 9, 2024 7: 40 AM (UTC).

                              Other exchange rates include:

                              • KES/USD Buy Rate: KES 132.79 per USD
                              • KES/USD Sell Rate: KES 132.14 per USD
                              • Bitcoin price: $56,939.36
                              • Ethereum price: $3,036.33

                              Please note that the rates are constantly changing to reflect the market conditions. If you’d like to check the live rates, see our mobile app.

                              Otherwise, you can set up live alerts on Monirates here to receive alerts on our exchange rates.

                              The rates provided are the buy and sell rates for converting between US Dollars (USD) and Nigerian Naira (NGN), US Dollars (USD) and Kenyan Shilling (KES), Bitcoin, and Ethereum prices.

                              • Palremit supports swapping between other currencies like Naira (NGN) and cryptocurrencies like USDT. The process for these other currency exchanges is explained in other articles about currency conversion.
                              • We aim to provide competitive exchange rates and low fees for our users to facilitate international money transfers and payments.

                              How does Palremit’s rates compare to other multi-currency wallet platforms?

                              • Compared to other platforms, Palremit users can save over 6% in rate fees when funding their Palremit dollar card.
                              • Palremit’s virtual cards charge at least 5% less in rate markup compared to other providers.

                              Palremit offers competitive exchange rates and lower fees compared to other multi-currency wallet services.

                              How much does Palremit charge?

                              Palremit charges transaction fees for services such as sending crypto to other third-party exchanges (fees depend on the blockchain network you use) and purchasing a virtual dollar card. 

                              Getting a dollar card on Palremit costs $2 and we charge 2% on your card funding fees (minimum of $0.50). Our terms also require you to maintain a minimum card balance of $3 on your dollar card. You can learn more about our cards here.

                              Other services like exchanging currencies and withdrawing to a local bank account currently come at no cost to you.

                              However, we earn money from spreads when you exchange currencies or perform other foreign exchange-related transactions.

                              • The platform reserves the right to change these transaction fees in the future, but users will be given 30 days prior notice of any fee changes.
                              • Compared to other platforms, Palremit users can save over 6% in rate fees when funding their Palremit dollar card.
                              • Palremit’s virtual cards charge at least 5% less in rate markup compared to other providers.
                              • The platform aims to provide competitive exchange rates and low fees for international money transfers and payments.

                              Palremit offers competitive exchange rates and lower fees.

                              What is the markup fee on Palremit cards?

                              The markup fee on Palremit cards is at least 6% less compared to other providers.

                              A markup fee is the additional charge added to the base price or cost of a transaction when using a debit card. 

                              This fee is typically charged by the card issuer or the payment processor and is a percentage of the transaction value.

                              Frequently Asked Questions

                              USD Transaction Limit on Palremit and ACH Wires

                              What are the transaction limits for USD on Palremit?

                              Creating a Palremit USD account is free, and withdrawing dollars (USD) from your account costs nothing. Palremit currently does not charge a fee for maintenance or USD deposits. However, deleting your created USD account from our records will cost $5.

                              Transaction limits on Palremit vary depending on the source of funds. Here’s a breakdown:

                              • Family members with the same last name: No limits; only daily limits apply.
                              • Friends with different last names: 4,000 limit per transaction, up to five times a day (totalling $20,000).
                              • Business payments: No limits, but high-value transactions may require enhanced verification.
                              • P2P deposits: Up to $50,000 monthly, with a $2,000 limit per individual transaction.

                              Here are the other limits you must be aware of as you operate a Palremit USD account and transact with us:

                              • Minimum Deposit amount ➡ $20
                              • Minimum Withdrawal amount ➡ $20
                              • Maximum Withdrawal amount daily ➡ $7,000
                              • Minimum Deposit amount monthly ➡ $200,000
                              • Maximum Deposit amount monthly ➡ $200,000
                              • The card deposit fee is 1% for Palremit USD cards

                              Can I receive ACH wire transfers?

                              Yes, you can receive Automated Clearing House (ACH) transfers. These transactions have no limits

                              Are there limits on international ACH transactions?

                              International ACH transactions have no limits on the total amount you can receive.

                              What are the limits for traditional wire services like MoneyGram or Western Union?

                              For traditional wire transfers from services like MoneyGram or Western Union, the limit is $2,000 per transaction.

                              What happens if I exceed the transaction limits?

                              If you exceed the limits, your transaction may not go through, or it could be subject to additional verification processes. It’s best to stay within the limits for a smoother transaction experience.

                              How does Palremit ensure compliance with transaction limits?

                              Palremit follows strict regulations and guidelines to ensure compliance with transaction limits. We check all incoming transactions to confirm the sender’s source and identity.

                              What is Enhanced Due Diligence (EDD)?

                              EDD is an additional verification process for large or unusual transactions. If your account handles high-value payments, you may be asked to provide extra information to verify the source of the funds.

                              Can I send USD to others with my account?

                              Currently, you cannot send USD directly from your virtual account. However, you can convert your USD to other currencies or cryptocurrencies and send those instead.

                              Or send USD via Palremit P2P.

                              How can I maximize my transaction limits?

                              To maximize your transaction limits, consider receiving payments from family members or business clients where there are no limits, and ensure all your transactions are compliant with Palremit’s guidelines.

                              How do I stay informed about changes to transaction limits?

                              Stay updated by checking the Palremit app for notifications or visiting our help center regularly for the latest information.
                              If you have more questions, please reach the support team in-app for assistance or send an email to [email protected].

                              Can I change my name on Palremit?

                              No, you cannot change your name on Palremit. 

                              When you create an account on Palremit, you’ll be asked to provide your first and last names. Our system then matches the name provided with the details of your bank verification number (BVN) when you provide this information.

                              So, it’s a little difficult to change your name because, per regulation rules, your name history has to match your records to allow us to keep better records of our users.
                              However, if it is important to change the name you registered on Palremit with, please write to our support team at [email protected] stating why you need your name changed.

                              Can I change my phone number on Palremit?

                              Please contact us by sending an email to the Palremit support team at [email protected]

                              In your email, let us know why you want to change your phone number (for example, if you lost the phone number you registered with), then attach your old phone number and the new number you want to use in your Palremit account.

                              Alternatively, you can also call Palremit’s customer support via this phone number: 02018880438 (please note that this is not a toll-free line).

                              Note that we will ask some security questions to ensure you have access to the account you’re claiming.
                              For any changes to your phone number, email address, date of birth, or name registered to your Palremit account, for example, always reach out to our support at [email protected] or reach us on our customer support number provided above. We provide instant feedback to all your queries.

                              Does my card have a billing address?

                              Yes, your Palremit virtual dollar card has a billing address—a US billing address you can use to pay for your subscriptions and online payments.

                              When you enter your card information on any e-commerce website and other international payment sites, you’re required to enter your card’s billing address and the postal code, along with other card information like cardholder name, card number, CVV number, and expiry date of your card.

                              Please ensure that you use only the address that matches your card. This address is provided in your Palremit account.

                              Forgot your pin? Here's how to change it.

                              If you forget your login password and can’t get into your Palremit account, click on Forgot Password from your sign-in page.

                              Once you are here, enter the email address you registered on Palremit. We will send you a password reset email. With this, you can change your password and get back into your account.

                              How to change your transaction pin

                              We typically ask our users to create a transaction pin when they open an account.

                              A transaction pin is the 4-digit numeric code you use to authorize payments and transfers on Palremit. This is sensitive information and must be confidential to you.

                              However, if for any reason, your transaction pin gets compromised, simply reset your transaction pin. Go to Settings > Transaction Pin.

                              Once you’re here, you’ll be required to enter your old pin, and type the new pin you want to use.

                              Please do not forget your old transaction pin. But if you do, you can contact [email protected] to resolve this.

                              Tips for keeping your transaction pin safe

                              • Make sure you use a 4-digit combination you can remember
                              • Never share your pin with anyone
                              • Be aware of your surroundings when entering your transaction PIN
                              • If writing down your PIN, keep it in a secure location
                              • Use biometrics as a sign-in method to enhance the security of your account 

                              Is Palremit available to iPhone users?

                              Palremit is currently available for Android users through the Google Play Store but is not yet available commercially for iOS/iPhone users.

                              Currently, we have a beta version of our iOS app where you can opt-in to try out our app. Just install the TestFlight app on your iOS device and follow the instructions here.

                              Be part of our app testers, leave reviews, and let our developers know ways we can improve our product ahead of our app launch.

                              When we finally launch our app for iPhone users, we will communicate via all our channels.

                              What happens if I'm overdebited on my card?

                              If you make a purchase with your Palremit debit card and get over-debited for a transaction (that is, you got debited more than the amount you were supposed to), simply notify our customer support team about the issue.

                              You’ll need to provide details of the transaction, including the time of purchase, value debited, and value you were supposed to be debited. Back this up with as many screenshots relating to this incident as possible.

                              Ways to contact us

                              • Through the in-app live chat; we’re available 24/7 and our customer support rep will reach out to you
                              • By sending an email detailing the disputed issue to our official support address, [email protected] 

                              By sending us a DM concerning the issue on our verified social media platforms on Facebook, Instagram, X, or LinkedIn

                              Where can I use my Palremit dollar card?

                              You can use your Palremit virtual card to make payments anywhere a US card is supported.

                              For example, you can pay for streaming services like Amazon Prime and Netflix; e-learning apps like Coursera and Udemy; website management platforms like WordPress and Webflow; domain websites like Namecheap and BlueHost; music streaming platforms like Spotify, Apple Music, or YouTube music; podcast platforms like iTunes; video streaming services like YouTube; ride-hailing apps like Bolt and Uber; food delivery services like Chowdeck and Doordash; VPN services, advertising platforms, and more.

                              The best part, Palremit dollar cards support hybrid funding options—you can add money to your cards via crypto or fiat currencies supported on our app.

                              You can use your card on the platforms listed below and much more (not an exhaustive list).

                              Apple TVIn-app purchases on gaming apps on Google Playstore iTunes
                              NetflixSpotify Premium Bolt
                              Amazon Prime VideoUdemy LinkedIn Learning 
                              Amazon Web Services (AWS)Coursera ExpressVPN
                              Amazon logistics SkillshareOctaFX
                              ShopifyWordPressTradingView
                              Amazon Logistics WebflowMeta Ads
                              CanvaNamecheapTwitter Ads
                              Twitter PremiumBlueHostSnapchat Ads
                              Uber TripsHostingerMeta Ads
                              ChatGPT Premium Subscription IonosSEO Platforms like Moz, Semrush and Ahrefs
                              Midjourney SlackPinterest Ads
                              FigmaKonamiSpotify USA
                              EnvatoHuluOVHcloud
                              FiverrInc.Freepik YouTube Music
                              TikTok LiveZoomYouTube Premium 
                              Teachable Google WorkspaceApple Music
                              CanvaZoho Web Solutions TravelAvatar

                              Remember that if a US card is supported, you can make payments using your Palremit USD virtual card.

                              Please note that Palremit dollar cards have been programmed for 3D-secure authentication.

                              However, due to our binding terms when you create your dollar card on Palremit, we do not allow use of our cards on the following websites/or for the following reasons:

                              • For illegal purposes (for example, committing fraud)
                              • In a way that we reasonably believe might harm our ability to provide our services
                              • To control or use a Palremit account that’s not yours
                              • To create Paremit Cards for any other person other than yourself
                              • To allow anyone else to have access to or use your account or the Palremit app
                              • To abuse, exploit or get around any usage restrictions set by us 
                              • For gambling activities, fraud, money laundering, or the funding of terrorist organizations
                              • For pornographic or adult-related entertainment

                              Getting Started on Palremit

                              Creating an account on Palremit

                              Here’s a step-by-step guide to creating your Palremit account.

                              Step 1

                              Download the Palremit app by visiting the Google PlayStore (if you use an Android device.) You can also get to our official mobile app on Google PlayStore when you click on this widget on our website.

                              PS: The Palremit mobile app is not available on AppleStore at the time of this documentation. 

                              However, we have a beta version of our iOS app running. You can opt-in to try out our app. Install the TestFlight app on your iOS device, follow the instructions here, and tell us about your experience using the app.

                              Currently, only Android users can access our live mobile app. Please note this, and do not fall victim to any fake app claiming to be us. Once we go live on AppleStore, we will announce this on all our communication channels.

                              Step 2

                              After downloading the Palremit mobile app, proceed to create an account on your smartphone.

                              First, select the Create an Account option to start your Palremit journey.

                              Next, you will be presented with a simple form to fill out. We use this form to collect information about our users due to the nature of our services, and to ensure proper account of all users that sign up on our app.

                              Select your country between The United States of America (USA), Nigeria, and Kenya. Palremit is currently available to users from any of these regions.

                              Step 3

                              Enter your email address, password, and referral code (optional) to proceed with your account creation on Palremit. Please ensure that you select the checkbox to agree to our Terms & Conditions before you proceed. To read about our full T & C’s that apply to your account usage on Palremit, please see this document.

                              Once you’ve entered that information, we will proceed to verify your account with Palremit. Palremit sends you a verification email containing a code that you must copy and paste into the required box to finish your account creation.

                              With that, you have just one last step to go through to start using your shiny Palremit account fully: KYC.

                              Learn why we collect information for your KYC verification here.

                              How does Palremit reach out to me?

                              Palremit communicates to its users through three channels: marketing and transactional emails, social media, and live chat customer support in-app.

                              Specifically, here’s how we do it:

                              Marketing emails

                              When you sign up and create your Palremit account, we ask for your consent to send you marketing and promotional emails. We send these emails to our subscribers to keep them in the loop about our offers, and new features we are launching, or send engaging emails.

                              We send these emails only once per week. And we never send them to you without your consent.

                              Transactional emails

                              Transactional emails are automatically triggered from our backend platform once a user i) signs up on Palremit, ii) requests a verification code to verify their account, and iii) performs any transaction on Palremit.

                              These emails are sent automatically, and users cannot opt out of them. To help you identify these emails, you will see them in your mailbox sent from “Palremit.”

                              Social media

                              To maintain a close relationship with our users and supporters, Palremit is available on all social media platforms (Facebook, Instagram, LinkedIn and X) as Palremit.

                              But note that, Palremit will never DM you first, or ask for your account details. Please be careful of bad actors who try to take advantage of our brand name to commit malicious activities.

                              In-app live chat

                              Live chat is the user’s first response to any issue they have on Palremit, in cases when they arrive.
                              In the app, navigate to Settings > Get Help to chat with our customer support agent. We operate a 24/7 service to handle any queries or disputes you have about using your Palremit account.

                              How to download the Palremit app

                              Palremit is available only to Android users on Google PlayStore.

                              To download our mobile application on Android, click this link.

                              If you are an iPhone user, please note that the Palremit app is currently not available on iOS devices.

                              However, we have a beta version of our iOS app available where you can opt-in to try out our app. Install the TestFlight app on your iOS device and follow the instructions here.

                              Be part of our app testers, leave reviews, and let our developers know ways we can improve our product ahead of our app launch.

                              When we finally launch our app for iOS users, we will communicate this via all our channels.

                              Opting in to receive marketing emails from Palremit

                              When you sign up on Palremit, we usually request that you opt-in to receive marketing emails and other communications from us.

                              Please note that these emails are non-mandatory. We send these communications in scenarios when we need to send out:

                              • Feature launches and announcements
                              • Referral campaigns
                              • Engagement emails
                              • Brand stories from our mascot
                              • Exchange rates on FX
                              • Triggers and emails updating you on what we’re doing with our product
                              • Updates and behind-the-scene looks at the “Humans of Palremit”
                              • And more.

                              Opt-in to receive marketing emails; we establish a strong connection with all our users through this channel.

                              Our Terms of Service

                              Palremit offers international money transfer and payment solutions, including an e-wallet to complete transactions using USD debit cards that can be funded with crypto or fiat currency, bank accounts, and cryptocurrencies. 

                              Account creation and security

                              You must create a Palremit account to use the features we provide. You are responsible for maintaining accurate account information and protecting the security of your account and device. 

                              Please note that Palremit will never ask for confidential information about your account, like your passwords or transaction pins. Keep your private information safe.

                              Account termination and suspension

                              Palremit reserves the right to temporarily or permanently terminate or suspend your access to our services at our discretion, such as for violations of the Terms or legal compliance.

                              Fees and service availability 

                              Palremit charges transaction fees for sending funds (fiat or cryptocurrency) to third-party apps. Our other services like exchanging currencies, transferring to other Palremit users via P2P, or withdrawing funds to your local bank account all attract no charges. However, we earn from spreads when you make those transactions.

                              Please note that we may change these fees with 30 days’ notice. The availability of these services may equally be subject to limitations and delays beyond Palremit’s control.

                              Dispute and resolution 

                              Disputes must be resolved through individual arbitration, not class actions. Palremit may recover legal fees if you file a claim that violates the dispute resolution provisions.

                              Learn how to contact us when you need to speak to us to resolve a dispute or challenge on our app.

                              Verifying your email address on Palremit

                              When you create an account on Palremit, we usually require our users to provide certain information about themselves to enable us to keep a better account of the identity management of all our users, following stipulated policies in our Privacy Policy that allow us to do so.

                              Specifically, we ask our users to provide the following information:

                              • Country of residence
                              • Full name
                              • Phone number
                              • Email address
                              • Referral code (optional, if you were referred by another Palremit user)

                              We require your email address to verify your account with us and store your information. Without verifying your account with Palremit, you risk having limited accessibility to the full range of our services.

                              How do you verify your email address?

                              Verifying your email address on Palremit is easy. Once you provide your email address during registration, we will send a unique verification code to the email address you entered. 

                              Then you provide this code when our service prompts you to verify your account in our app. You can complete this action systematically when you’re creating your Palremit account, to unlock the full range of our services.

                              What do you need to set up an account on Palremit?

                              To set up a Palremit account, you need to:

                              Please note that while we do not have a live app available on iPhone, we are currently running our beta app version for all iOS users to try out, and leave reviews that will help us improve your experience. If you are an iOS user, please create a TestFlight account and follow the instructions here.

                              • The next step is the completion of the KYC (Know Your Customer) verification process. Provide a selfie photo and your Bank Verification Number (BVN).
                              • Then fund your Palremit account by depositing local currency, which you can then convert to other supported currencies like USD or cryptocurrencies like Bitcoin ($BTC), Ethereum ($ETH), Solana ($SOL), or Tether ($USDT).
                              • Set up your unique Palremit ID, which is your username that others can use to send you money via the peer-to-peer (P2P) feature.

                              Once your account is created and verified, you can start using Palremit’s services to send and receive payments, swap currencies, and make purchases using your Palremit multi-currency wallet.

                              What is Palremit?

                              Palremit is a financial technology application (fintech) that provides financial services for our customers. 

                              We provide an infrastructure for our customers to make money transfers and receive funds in fiat and cryptocurrency, store their money, convert to supported currencies on our app—including fiat currencies like Nigerian Naira (NGN), United States Dollar (USD), Kenyan Shilling (KES), European Euro (EUR), and cryptocurrency like Bitcoin ($BTC), Ethereum ($ETH), and Tether ($USDT)—and manage expenses on their accounts. 

                              We’re adding more supported currencies to Palremit’s ecosystem.

                              • With our Swap feature, we enable customers to exchange fiat and cryptocurrencies and receive payments immediately at the best rates (6% cheaper than other platforms)
                              • Send and receive fiat and cryptocurrency and manage your funds IN ONE PLACE with your Palremit account.
                              • Spend with your virtual USD card, and send or receive money from loved ones on the Palremit app. We provide our users with a multi-currency wallet, allowing them to receive funds in multiple currencies.
                              • Sell off your cryptocurrency assets with ease from third-party exchanges including Binance and KuCoin using your Palremit multi-currency crypto wallets.
                              • You can withdraw money to your local bank account on Palremit.
                              • Our Transactions feature allows you to view your transaction history, keep track of your spending, and manage your expenses.

                              We relieve you of the hassles associated with cross-border payments and foreign exchange. Make foreign exchanges, send and receive payments across borders on the go and from the comfort of your home with zero hidden charges.

                              Our platform is highly secure, safe, user-friendly, and easy to use. We are a financial technology company, not a bank. However, our licensed banking partners provide banking services. We are also licensed, regulated, and compliant with relevant policies and laws governing all our areas of operation.

                              You can learn more about getting started and creating your Palremit account here.

                              How to Contact Palremit

                              How do I contact Palremit?

                              As a Palremit user, you may need to reach out to the customer support team from time to time. Whether you have a question, need assistance with your account, or want to report an issue, Palremit provides several convenient ways for you to get in touch.

                              In-app live chat

                              If you are using the Palremit mobile app, you can access our live chat support feature directly within the app. This allows you to have a real-time conversation with a Palremit customer service representative to get immediate assistance. This channel is available 24 hours a day. 

                              To contact a customer support person in the app, go to Settings > Get Help and create a new ticket.

                              Email support

                              Another primary way to contact Palremit is through email. You can reach out to the support team at [email protected]. When emailing, be sure to provide detailed information about your inquiry, including your full name, account details, and a clear description of the issue or question you have. Our support team will respond to your email within 1-2 business days.

                              Social media

                              For general inquiries or feedback, you can also reach out to Palremit through our verified social media channels. We maintain an active presence on platforms like X, Facebook, Instagram, TikTok, and LinkedIn. Simply search for us as @palremit and engage only verified account handles. Note that we will never DM you first or ask for your personal information. While the response time may not be as immediate as other channels, the Palremit social media team can assist or direct you to the appropriate support resources.

                              No matter which method you choose, Palremit is committed to providing timely and helpful support to ensure you have the best possible experience using our financial solutions. If you have any other questions or concerns, don’t hesitate to reach out to us.

                              KYC

                              Can I use my Palremit account without completing KYC?

                              Completing your Know Your Customer (KYC) verification is a necessary step to activate and use your Palremit account.

                              After creating your account, the next step is to complete your KYC Verification by providing a selfie photo and Bank Verification Number (BVN).

                              It’s a simple process that will take only a minute to get done and you’ll be verified in no time. Simply navigate to KYC from your app dashboard and submit the required information.

                              Due to regulations, we are required by law to collect this information before providing our services to individuals and businesses. So, without completing your KYC, you cannot access the full range of our services like virtual account creation, currency conversion, or our card services.

                              Palremit’s privacy policy, to which you agreed, states that users are “not obliged to share their Personal Information with Us. But if you refuse to share the Personal Information we require from you to provide our Services, we will not be able to provide our Services to you.”

                              Please complete your KYC verification.

                              KYC verification on Palremit

                              KYC means Know Your Customer; after successfully creating your Palremit account and verifying your email, you must complete your KYC Verification.

                              Before you can make a transaction on Palremit, or get your virtual bank account, it is expected that you must have completed your KYC to checkmate fraud and validity.

                              Here’s a step-by-step guide to completing your verification below:

                              Step 1

                              On your account dashboard, select KYC to begin your verification process.

                              Step 2

                              You are required to enter/upload the following :

                              • Your Bank Verification Number (BVN)
                              • A selfie photo of you, preferably in a well-lit environment. ????

                              Once you have completed the process, we will begin processing your verification.

                              Your document will be reviewed and you will receive a successful mail once verified. Please note that documents are usually reviewed within a few minutes to 24hrs.

                              Once your document is verified, you can check your virtual bank account details when you click on Deposit on your app dashboard. Fund your Palremit account with that detail, or receive supported currencies through your account.

                              Guidelines for completing your KYC verification

                              • Your Bank Verification Number (BVN)
                              • A selfie photo of you taken from your smartphone and uploaded on Palremit

                              Please note that depending on our regulator’s directive, the requirements or processes to complete your KYC may change. Once it does, we will inform you through all our communication channels.

                              Why did my verification fail?

                              • Name Mismatch: Ensure to sign up with your legal name as it appears on your BVN and other documents.
                              • Under age: Palremit offers financial services; which means that you must be above 18 to use our services. Do not use someone else’s document.
                              • Having multiple accounts can cause your verification to fail. Always remember your email account and avoid deleting and creating multiple accounts.

                              If you need more help with verification, please use the in-app chat or email [email protected], and our support team will get back to you as soon as possible.

                              If you need a quicker response, please use the live chat in our mobile application.

                              What is my account limit after completing KYC?

                              After completing KYC, your account will be able to transact (swap, send and receive crypto and cash) unlimited amounts per day. 

                              For deposits into your Palremit account, your account is limited to $100,000 and a minimum withdrawal of $1 (or ₦1,000 for our Nigerian users).

                              For cards, the maximum daily spend is $5,000 and the maximum monthly spend is capped at $10,000.

                              Without KYC (which is compulsory), your account limit is $0.

                              Why does Palremit ask for my details during KYC?

                              Palremit collects standard KYC data like full name, ID, and contact details, as well as biometric information, in order to verify the identity of its users before allowing them to access the full range of our financial solutions.

                              This is done to comply with anti-money laundering (AML) and counter-terrorist financing (CFT) regulations, as well as to help prevent fraud.

                              Palremit requires users to provide the following personal information and documentation in order to complete the mandatory KYC verification.

                              • Selfie photo
                              • Bank Verification Number (BVN)

                              Other information we collect:

                              • Full name
                              • Date of birth
                              • Address
                              • Phone number
                              • Email address 
                              • Gender
                              • Photo ID (such as a passport, driver’s license, or national ID card)
                              • Selfie photo for biometric facial recognition

                              Manage Your Account

                              Beneficiaries

                              FAQs on Transactions

                              General

                              Referrals on Palremit

                              Security

                              Wallet & Portfolio

                              Palremit ID

                              How to create a Palremit ID

                              Your Palremit ID is a unique identifier that allows users to send and receive money through Palremit’s peer-to-peer (P2P) payment feature. It acts as a personalized name tag for your Palremit account.

                              You can access your Palremit ID from your dashboard by navigating to Settings > Palremit ID.

                              To set up your Palremit ID:

                              • Go to Settings in the Palremit mobile app
                              • From Settings, select Palremit ID.
                              • Choose any name or nickname you prefer for your ID

                              And that’s it! 

                              Sending funds via Palremit ID (Peer-to-Peer)

                              Palremit ID comes in handy when you want to send or receive money (cash or crypto) to loved ones, friends, employees, or any other person through Palremit. Simply ask for their Palremit ID and credit them via Palremit P2P.

                              Select whether you want to transfer cash or crypto.

                              Enter the amount and your beneficiary’s Palremit ID to send money from your Palremit account to their Palremit account.

                              To receive funds through Palremit P2P, share your Palremit ID with other Palremit users when you want to receive payments from them. You can send/receive cash and crypto from anyone as long as both you and the sender use Palremit.

                              Note that to avoid loss of funds, always cross-check the Palremit ID before any transaction. Always confirm from the intended recipient. And confirm likewise when you’re receiving money from a sender.

                              The ID provides a simple way to transact with friends and loved ones using Palremit’s cash or cryptocurrency options.

                              What is a Palremit ID?

                              A Palremit ID is a unique identifier that allows Palremit users to send and receive money through the platform’s peer-to-peer (P2P) payment feature. 

                              Key points about the Palremit ID:

                              • It acts as a personalized “name tag” for your Palremit account that you can set to any name or nickname you prefer.
                              • Other Palremit users need your unique ID to send you money through the app’s P2P functionality.
                              • To set up your Palremit ID, go to Settings > Palremit ID in the mobile app.
                              • The Palremit ID provides a simple way to transact with friends and loved ones using the app’s cash or cryptocurrency payment options.
                              • When sending money via Palremit P2P, you enter the recipient’s Palremit ID to transfer funds to their account in real time.

                              What is a Palremit ID used for?

                              Palremit ID is used to send and receive money through Palremit’s peer-to-peer (P2P) payment feature in our mobile app.
                              Learn how to use Palremit ID for P2P transfers.

                              Palremit Virtual Dollar Cards

                              Card spend limit and fees

                              Palremit dollar cards have limits and fees we charge to keep our services going.

                              Here’s what you need to know:

                              Spend Limits

                              We have several limits in place for your security:

                              • Per transaction limit ⇒ None
                              • Daily transaction limit ⇒ $5,000
                              • Monthly transaction limit ⇒ $10,000
                              • Daily number of transactions ⇒ Unlimited, strictly by transaction amount limit
                              • Monthly number of transactions ⇒ Unlimited, strictly by transaction amount limit

                              For the exact amounts of these limits, please check your Palremit app or online account. These may vary based on your account type and status.

                              Fees

                              All our fees are listed in our schedule of charges. This includes potential fees for:

                              • Card creation and issuance (only after KYC)⇒ $2
                              • Transactions ⇒ We charge $0 for USD payments made using our dollar card.
                                • For non-USD payments, we charge a 3% markup fee per transaction as it involves currency conversion. For example, if you pay for something online for $100 exchanged at ₦1,600, we charge you ₦4,800 or $3 (3%) for this transaction. Transactions in other currencies incur currency conversion fees.
                              • Card funding fee ⇒ 2% of funding amount (minimum of $0.5)
                              • Card monthly maintenance fee ⇒ $1
                              • Minimum card balance ⇒ $3 (you need to have at least $3 on your card balance)
                              • Inactivity ⇒ You risk getting your card deactivated if unused and unfunded for a long time.
                              • Declined charge due to low balance ⇒ $0.3
                                • Please ensure you always have the adequate amount on your card required to perform transactions.

                              You can easily view the current schedule of charges in your Palremit app. From your dashboard, go to Cards > Card usage terms

                              Remember, we might update our limits or fees from time to time, but we’ll always let you know about any big changes in advance.

                              Checklist for using your Palremit card

                              Gotten your shiny Palremit dollar card?

                              Here’s a quick checklist of everything about cards.

                              ✅ Set up your Palremit account and verify your identity

                              ✅ Request your virtual card through the Palremit app

                              ✅ Review and understand the card limits and fees

                              ✅ Load funds onto your virtual card

                              ✅ Securely store your card details (card number, expiry date, CVV)

                              ✅ Make sure you have sufficient funds before making a purchase

                              ✅ Use your card for online purchases at merchants accepting Visa; always use the US billing address that comes with the card to avoid failed transactions

                              ✅ Monitor your transactions regularly in the Palremit app. View your transaction history using the Statement fee in your card area in the app

                              ✅ Keep your login information and card details confidential

                              ✅ Report any suspicious activity on your card immediately

                              ✅ Check your balance before making large purchases

                              ✅ Be aware of currency conversion fees for international purchases

                              ✅ Know how to temporarily freeze your card if needed or if your card information gets compromised. Go to Cards > Manage Card > Freeze card

                              ✅ Understand the process for disputing incorrect charges

                              ✅ Keep your contact information up to date with Palremit

                              How long do refunds to my virtual card take?

                              When you receive a refund for a failed purchase made with your Palremit virtual card, it may take as little as a few minutes and up to 10 business days for the refund to be added to your available funds.

                              Specifically, our terms state: “If you receive a refund, the refund may not be added to the available funds on the virtual card for ten (10) business days.”

                              Please keep in mind that this timeframe starts from when the merchant processes the refund, not from when you requested it. The actual time can vary depending on the merchant’s policies and processes.
                              If you’re waiting for a refund and it’s been more than 10 business days since the merchant confirmed they’ve processed it, please don’t hesitate to contact our customer support team. We’ll be happy to look into it for you.

                              How to create a Palremit virtual dollar card

                              Here’s the step-by-step process to create a Palremit virtual dollar card:

                              • Log in to your Palremit account. Make sure you have an active and verified Palremit account first (i.e., you must have completed KYC).
                              • Navigate to the Cards section. This is found in the main menu or dashboard of the Palremit app.
                              • Select “Create New Card”. Look for an option to create a new virtual card.
                              • Choose USD as the card currency. Select US Dollar (USD) from the available currency options.
                              • Select the account to fund your card purchase. You can choose NGN, USD, KES, Euro, or any equivalent of cryptocurrencies supported on the platform to pay for your card. Note that creating a card on Palremit costs $2.
                              • Confirm and create your card. Double-check all details and then confirm to create your virtual dollar card.
                              • Fund your new card by transferring more money from your Palremit wallet to your new virtual card. Pay for services, subscriptions and international payments anywhere a card is accepted.
                              • Securely store your card information. Keep the card number, expiry date, and CVV in a safe place.

                              Card management features

                              • Fund Card:

                                Use the “Fund Card” option to add money to your card and pay for convenience anywhere.
                              • Card Details:

                                Card details show your card information: name, card number, expiry date, CVV, billing address and postal code. This information must all be used when you use your card to make payments anywhere to avoid decline.
                              • Card Usage Terms:

                                This shows the fees and spending limits associated with using your Palremit virtual card.
                              • Manage Card:

                                This contains features that allow you to manage expenses on your account.
                                • Statement:

                                  View your transaction history, expenses and credits made to your Palremit card.
                                • Withdraw:

                                  You can withdraw money from your card back to your Palremit account.
                                • Statement:

                                  View your transaction history, expenses and credits made to your Palremit card.
                                • Withdraw:

                                  You can withdraw money from your card back to your Palremit account.

                              Freeze Card:

                              Has your card been compromised? Simply freeze your card. This prevents anyone from using your card without your authorization.

                              How to freeze and unfreeze your Palremit card

                              This feature is great for temporarily disabling your card if you suspect any unauthorized use or if you simply want to pause your card activity for a while.

                              Here’s how to freeze and unfreeze your Palremit card:

                              To freeze your card:

                              • Log in to your Palremit account through the app or website
                              • Go to Cards
                              • Navigate to Manage Card
                              • Look for an option that says, Freeze Card
                              • Confirm your action when prompted

                              And voilà! Your card will be disabled.

                              To unfreeze your card:

                              • Log in to your Palremit account
                              • Go to the Cards
                              • Select the frozen card you want to reactivate
                              • Navigate to Manage Card
                              • Look for an option that says Unfreeze Card
                              • Confirm your action when prompted

                              Remember, when your card is frozen:

                              • All new transactions will be declined
                              • Any recurring payments or subscriptions may be interrupted
                              • The card will remain frozen until you manually unfreeze it

                              If you’re freezing your card due to suspected fraud, please contact our customer support team immediately so we can investigate and take any necessary additional steps to protect your account.

                              How to fund your Palremit card

                              Here’s how to add money to your card:

                              • Log in to your Palremit mobile app.
                              • Navigate to Cards
                              • Select Fund Card
                              • Choose your funding source
                                • This could be any fiat or crypto account available in your multi-currency wallet, e.g., NGN, USD, KES, EURO, BTC, ETH, or USDT.
                                • You can fund your card with either cash or crypto.

                              Please note that to fund your card, you must have some funds in your Palremit wallet. You cannot fund directly from your local bank account. So, if you haven’t funded your Palremit account yet, do so first before you fund your card.

                              • Enter the amount you want to add to your card. If you fund with any currency other than US dollars (USD), your funding amount will be converted to USD before it is added to your card.
                              • Review the transaction details
                              • Confirm the transaction 
                              • The funding process is instant. You can check your card balance to see your newly added sum

                              Remember:

                              • Keep an eye on any fees associated with loading your card
                              • Ensure you have sufficient funds in your chosen funding source
                              • Be aware of the daily or monthly transaction limits on your Palremit card

                              How to withdraw from your Palremit card

                              Withdrawing from your Palremit card means transferring money on your card to your Palremit wallet.

                              Here’s how to do it:

                              • Log into your Palremit app
                              • On your dashboard, go to Cards
                              • Select Manage Card
                              • Enter the amount you want to transfer
                              • Select the wallet destination (i.e., USD, NGN, KES, EURO, BTC, USDT, or ETH)
                              • Confirm the transaction

                              Once the funds are in your main Palremit wallet, you can then use the standard withdrawal methods to process money to your local bank.

                              Remember, the primary purpose of the Palremit virtual card is for online purchases, not for cash withdrawals. 

                              If you need to access cash, it’s best to keep funds in your main Palremit wallet or use other Palremit services designed for withdrawals.

                              How to view your card transaction history

                              Here’s how you can access and review your card transaction history:

                              • Log in to your Palremit app
                              • Navigate to the Cards
                              • Go to Manage Card

                              This option is usually prominently displayed on the card details page.

                              • Select Statement 
                              • Review your transactions

                              You should see a list of all transactions made with your virtual card, including:

                              • Date of transaction
                              • Merchant name
                              • Transaction amount
                              • Transaction status (completed, pending, declined)
                              • Card funding and withdrawal history
                              • Maintenance and any other changes or fees made to your card

                              Remember:

                              • Regularly reviewing your transaction history helps you spot any unauthorized charges quickly.
                              • Keep your login information secure to protect access to your transaction history.

                              Why did my card get charged for FX fee?

                              FX fees are applied when you purchase in a currency different from the currency of your virtual card. 

                              For example, we offer dollar cards. So when you shop or make payments on non-US apps/websites using your Palremit dollar card, you get charged an FX fee.

                              It’s an unavoidable standard charge from financial networks directly mandated by card processors.

                              Here’s why this happens:

                              • Currency conversion:

                                When you use your card for a purchase in a different currency, a conversion takes place.
                              • Exchange rate:

                                As stated in our terms, “The exchange rate used for the conversion will be determined by taking into consideration the prevailing market rates as at the applicable processing date.”
                              • Fee application:

                                An FX fee is typically charged to cover the costs associated with this currency conversion process.

                              Please remember that this fee (3% of the transaction amount) is ONLY charged on card transactions that are not in USD and is not a fee from Palremit. This fee also applies to refunds from non-USD websites/merchants.

                              It’s also important to note:

                              • FX fees are standard for many international transactions
                              • The exact fee amount is 3% on non-USD transactions 
                              • These fees help us provide you with the convenience of using your card globally

                              To minimize FX fees:

                              • Try to make purchases in the same currency as your card when possible.
                              • Consider creating a virtual card in the currency you frequently use for purchases. Though you can only use a dollar card on Palremit at this moment, we’re bringing more usability to all our users in the coming months.

                              If you believe an FX fee was charged incorrectly, please do not hesitate to contact our support team. We’ll be happy to review the transaction with you.

                              Promotions and Referrals

                              How to get your Palremit referral code

                              • Login to your app
                              • On your dashboard, go to Rewards
                              • Then tap on Referrals

                              You can copy your referral code here and share it with your friends. Once they use your referral code when they register, you’ll start to receive 20% on all their transactions.

                              Terms and conditions for Palremit rewards program

                              Palremit runs special rewards campaigns where Palremit users receive a 20% commission on all transfers made by their referrals.

                              Here’s how this plays out:

                              • If you invite your friends to use Palremit through your referral code, whenever they make a transaction, you get 20% from that proceeds.
                              • So if your invitee completes a transaction of $100, you get $20 credited to your Palremit wallet for inviting them.

                              You can track how much you’ve earned and how many people you’ve invited to join Palremit when you go to Rewards on your dashboard.

                              Please note that even if you invite 100 referrals to Palremit, if none of them are making transactions on their account, you won’t earn money.

                              You can refer as many people as you like and urge them to use Palremit for all their transactions.
                              To get your referral code, go to Rewards > Referrals to copy your referral code and share. This referral will apply to you once they use your code in their sign-up process.

                              Transactions

                              How to dispute a completed transaction?

                              Transfers with Palremit are usually instant, but delays may occur due to network issues or if the receiving bank is still processing the payment. 

                              ​Before reaching out to support, please follow this checklist:

                              ✅ Check that the transaction has been completed on the Palremit app (i.e., successful).

                              ✅ Double-check that the receiver details (account number, account name, and bank) are correct. 

                              ✅ Ask the recipient to check their bank app or account statement.

                              What can I do if the recipient hasn’t received a successful Naira transfer?

                              If the recipient hasn’t received a successful Naira transfer, don’t worry! Simply share the transaction receipt with our support team. We’ll follow it up with our partner service providers to either (a) provide a refund, or (b) provide a session ID that the recipient can take to their bank as proof that the transfer was completed.

                              If this has been done and the beneficiary has yet to be credited, please reach out again to our support team for help.

                              What should I do in the event of crypto fund loss?

                              In the event of losing your crypto value due to the use of the wrong address or network, please note that your money cannot be recovered.

                              Always ensure to double-check where you’re sending your crypto funds to.

                              Receiving Money on Palremit

                              Sending Money on Palremit

                              Why did my transaction fail?

                              NGN transactions

                              • Invalid banking details.
                              • Inactive bank account:

                                An inactive bank account is a bank account that has been closed or is dormant and cannot receive funds.
                              • Restriction or account limit:

                                Your bank cannot apply value due to a restriction on the account. A limitation could be on the customer’s account or a limit on the amount the bank account can receive.
                              • Non-NIP transfers:

                                When making deposits to your naira virtual account on Palremit from a non-traditional bank, kindly ensure to verify that they support NIP transfers, as non-NIP transfers will not be received.

                              How to avoid transaction failure

                              • Use an active and valid bank account when making payouts; ensure the account is not dormant, has no limits, and can receive the transaction amount.
                              • When receiving foreign payments, please notify the sender of the supported payment methods (both cash and crypto) and ensure they use the suitable payment method. The supported payment methods for each currency account are available on our app.
                              • Send or receive crypto only through the correct address and blockchain network, or else risk losing your funds.

                              Troubleshooting Errors

                              Troubleshooting common errors on the mobile app

                              During your continued use of the Palremit app, you may experience some errors. Here are the common ones and how you can resolve them.

                              Unable to log in due to “network error”

                              This is sometimes caused by a lag. When this happens, simply clear your app data on your smartphone, and try logging in again.

                              Invalid login details 

                              You could experience this error while logging in; verify that the email address and password you entered are correct. 

                              If you can’t remember your password, click on Forgot Password to reset it.

                              Incomplete KYC

                              You could experience this error while creating a virtual card or account on Palremit. Without KYC, you cannot get a virtual account. So please confirm that you have completed your KYC.

                              If you have completed your KYC and the issue persists, please contact our support team to help with the resolution. This is usually resolved within a few minutes.

                              Pin required for withdrawal

                              When you try to withdraw funds from your account, you are required to enter a transaction pin. It is a 4-digit security number used to approve transactions on Palremit. 

                              If you haven’t set this up, you won’t be able to withdraw your funds. In your app, simply head to Settings > Transaction Pin to set it up.

                              Currency type not supported

                              This message pops up when you try to deposit a currency that is not available on the app. For example, you cannot deposit Kenyan Shillings (KES) from mobile money or bank to your Palremit account. So, when you attempt to do so, the app says, “Currency not available”.

                              We’re adding virtual accounts soon—including USD and Euro virtual accounts so that our users can deposit money with ease and receive funds via this neobanking feature. The means to deposit other currencies in Palremit are also in the works.

                              Update your app

                              When we launch new app updates, we inform our users about it. So ensure to constantly update your mobile app as new versions are packed with new features to make your neobanking experience with us smoother.

                              KYC

                              Can I use my Palremit account without completing KYC?

                              Completing your Know Your Customer (KYC) verification is a necessary step to activate and use your Palremit account.

                              After creating your account, the next step is to complete your KYC Verification by providing a selfie photo and Bank Verification Number (BVN).

                              It’s a simple process that will take only a minute to get done and you’ll be verified in no time. Simply navigate to KYC from your app dashboard and submit the required information.

                              Due to regulations, we are required by law to collect this information before providing our services to individuals and businesses. So, without completing your KYC, you cannot access the full range of our services like virtual account creation, currency conversion, or our card services.

                              Palremit’s privacy policy, to which you agreed, states that users are “not obliged to share their Personal Information with Us. But if you refuse to share the Personal Information we require from you to provide our Services, we will not be able to provide our Services to you.”

                              Please complete your KYC verification.

                              KYC verification on Palremit

                              KYC means Know Your Customer; after successfully creating your Palremit account and verifying your email, you must complete your KYC Verification.

                              Before you can make a transaction on Palremit, or get your virtual bank account, it is expected that you must have completed your KYC to checkmate fraud and validity.

                              Here’s a step-by-step guide to completing your verification below:

                              Step 1

                              On your account dashboard, select KYC to begin your verification process.

                              Step 2

                              You are required to enter/upload the following :

                              • Your Bank Verification Number (BVN)
                              • A selfie photo of you, preferably in a well-lit environment. ????

                              Once you have completed the process, we will begin processing your verification.

                              Your document will be reviewed and you will receive a successful mail once verified. Please note that documents are usually reviewed within a few minutes to 24hrs.

                              Once your document is verified, you can check your virtual bank account details when you click on Deposit on your app dashboard. Fund your Palremit account with that detail, or receive supported currencies through your account.

                              Guidelines for completing your KYC verification

                              • Your Bank Verification Number (BVN)
                              • A selfie photo of you taken from your smartphone and uploaded on Palremit

                              Please note that depending on our regulator’s directive, the requirements or processes to complete your KYC may change. Once it does, we will inform you through all our communication channels.

                              Why did my verification fail?

                              • Name Mismatch: Ensure to sign up with your legal name as it appears on your BVN and other documents.
                              • Under age: Palremit offers financial services; which means that you must be above 18 to use our services. Do not use someone else’s document.
                              • Having multiple accounts can cause your verification to fail. Always remember your email account and avoid deleting and creating multiple accounts.

                              If you need more help with verification, please use the in-app chat or email [email protected], and our support team will get back to you as soon as possible.

                              If you need a quicker response, please use the live chat in our mobile application.

                              What is my account limit after completing KYC?

                              After completing KYC, your account will be able to transact (swap, send and receive crypto and cash) unlimited amounts per day. 

                              For deposits into your Palremit account, your account is limited to $100,000 and a minimum withdrawal of $1 (or ₦1,000 for our Nigerian users).

                              For cards, the maximum daily spend is $5,000 and the maximum monthly spend is capped at $10,000.

                              Without KYC (which is compulsory), your account limit is $0.

                              Why does Palremit ask for my details during KYC?

                              Palremit collects standard KYC data like full name, ID, and contact details, as well as biometric information, in order to verify the identity of its users before allowing them to access the full range of our financial solutions.

                              This is done to comply with anti-money laundering (AML) and counter-terrorist financing (CFT) regulations, as well as to help prevent fraud.

                              Palremit requires users to provide the following personal information and documentation in order to complete the mandatory KYC verification.

                              • Selfie photo
                              • Bank Verification Number (BVN)

                              Other information we collect:

                              • Full name
                              • Date of birth
                              • Address
                              • Phone number
                              • Email address 
                              • Gender
                              • Photo ID (such as a passport, driver’s license, or national ID card)
                              • Selfie photo for biometric facial recognition

                              How to deposit NGN on Palremit

                              Here are the steps to deposit Nigerian Naira (NGN) into your Palremit wallet:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). Without a verified account, you cannot get a Nigerian Naira (NGN) account.
                              • In the Palremit app, select Deposit.
                              • Palremit will provide you with a dedicated NGN bank account number to transfer funds to. Copy the account number.
                              • Make the bank transfer of NGN to the provided account number. Please make sure you transfer to only the account number provided.
                              • Once the transfer is complete, the value of your deposit will reflect on your Palremit account.

                              The deposited funds can then be used to:

                              • Exchange for other fiat currencies like United States Dollar (USD) or Kenyan Shilling (KES), and cryptocurrencies like USDT, BTC, SOL, or ETH using the in-app Swap feature.
                              • Send to other Palremit users via the Send feature using Palremit P2P.
                              • Fund your Palremit cards when you convert to USD.

                              What is a reference ID?

                              Reference ID is used to reconcile all transfers on Palremit with our partners. We use it to track and manage transaction data efficiently.

                              It is a string of alphanumeric digits that appear on all transaction receipts when you look them up in Transactions.

                              Reference IDs are generated automatically after each transaction and are included on all your transaction receipts for easy reference.

                              Google Pay Terms and Conditions

                              Introduction

                              The following terms and conditions (“Terms”) are an agreement between you and Card Issuer that governs your access to and use of your Card through Google Pay. By registering to add Card for use in Google Pay on your Android Device, or allowing another cardholder to add a Card linked to your Card Account for use in Google Pay on their Android Device, you agree that you have read, understood, and accepted all of the Terms contained herein and to use your Card in accordance with these Terms. If you do not agree with any of the following Terms, you must cease all access to or use of your Card in connection with, Google Play and/or remove any Card linked to your account from Google Pay.

                              These Terms shall be read in conjunction and in addition with the Terms and Conditions of Payment Cards (“Agreement”) which are available at https://help.palremit.comand associated with each Card. It is important that you read these Terms and the Agreement together. In the event of any inconsistency between the provisions of these Terms and the Agreement relating to your access to or use of Card through Google Pay, the provisions of these Terms shall prevail.

                              You also acknowledge that your use of Google Pay is subject to the terms and conditions set forth by Google with respect to the use of Google Pay, which will not change or override these Terms.

                              Eligibility / Enrolment

                              Google Pay is available to Card cardholders for the purposes of purchasing goods and services with an eligible Android Device at near field communication (“NFC”) enabled merchants and/or an online merchant, who accepts Google Pay as a form of payment.

                              To add your Card to Google Pay, you must register your Card through Google Pay via application or by directly scanning or entering the Card details manually on Google Pay wallet (“Google Pay Card Registration”). You may be required to take additional steps to authenticate yourself before your Card is added to Google Pay, including providing the correct one-time password (“OTP”) which will be sent to you by us via SMS on your registered mobile number (“Additional Authentication”). Your enrolment will be declined if the Card is not eligible for this service, you failed the authentication process, or if your Card or the underlying Card Account is not in good standing or conducted in a proper or satisfactory manner as determined by us at our absolute discretion. Google Pay may also limit the number of Cards that you may store in a single Android Device from time to time which we cannot control. We may, however, limit the number of Android Devices in which the same Card can be stored from time to time and you should refer to our latest communications regarding such limit.

                              For a Program Account which contains multiple Cards issuance, each Card shall be regarded as separate, and thus be subject to separate Google Pay Card Registration and Additional Authentication individually.

                              By adding your Card to Google Pay, a unique numerical identifier different from your Card number (“Device Card Number”) will be allocated for the purpose of making purchases and receiving refunds through Google Pay. Due to the manner in which Google Pay operates, you

                              may need to present your Android Device at a merchant when you return an item purchased using Google Pay on such Android Device.

                              Once a Card is added to Google Pay, you can use Google Pay to authorise transactions on a Card Account. This is done by using the relevant Android Device in place of a Card at a contactless payment terminal or in an application on an Android Device.

                              Renewal of your Card upon expiry or replacement of the damaged Card will not affect your use of the same Card enrolled for Google Pay, whether or not you have activated the renewed or replacement Card.

                              Your use of Cards through Google Pay

                              You must keep your Android Device safe or secure, by locking it when not in use or when it is unattended and/or by installing up-to-date anti-software on it (where applicable), including ensuring that the device is not modified contrary to the software or hardware guidelines of the manufacturer or intentionally disabling the device’s hardware or software controls (commonly referred to as “jailbreaking”). You acknowledge and agree that the use of a modified device to use your Card in connection with Google Pay is expressly prohibited and constitutes a violation of these Terms, and is grounds for us to deny your access to your Card through Google Pay.

                              You must also ensure that your passcode or personal identification number that is required to allow you to use your Android Device to access and use your Cards to make purchases through Google Pay is kept secure in the same way as a cardholder would a banking password or PIN, including but not limited to, by:

                              • Not disclosing or sharing with anyone;
                              • Not carrying a record of it with an Android Device or anything liable to be stolen with an Android Device (unless a reasonable effort is made to protect the security of the device);
                              • Not choosing an easily guessable passcode such as the cardholder’s date of birth or a recognisable part of the cardholder’s name; and
                              • Not acting with negligence in failing to protect the security of the passcode.

                              You must take all steps and prevent any fraud, loss, or theft in respect of your Android Device or any of your Cards in connection with the use of Google Pay.

                              If biometric identifiers are registered on your Android Device and are used to identify you or be used to grant access to and use your Card for Google Pay, you must not save a third party’s biometrics such as fingerprint (biometric information) on the device. In the event a third party’s biometrics are saved on the device, whether now or in the future, and such biometric details can be used to grant access to the device to access and use your Card, you understand, acknowledge and agree that you will be taken to have authorised that person to transact on your behalf and the relevant transactions will be charged to your Card, to which you shall be responsible and liable for the same.

                              If you enroll for biometric verification such as fingerprint identity (“Touch ID”), personal identification number or passcode on Google Pay, the collection, storage, enrolment, and access to Google Pay using your biometric information, personal identification number or passcode will be made using the technology on your Android Device. Accordingly, when you

                              log into Google Pay and choose to be verified using the technology on your Android Device, your fingerprint or any other biometric information, personal identification number, or passcode will be matched and verified against your device’s technology. Accordingly, you acknowledge that we have no control over the technology on the Android Device, the availability, capability, verification method, security, and integrity of the Android Device and cannot be held responsible for transactions effected using Google Pay and authorized using any biometric information or personal identification number or passcode. You should therefore assess if the Android Device’s manner of verification and risks associated with such use is acceptable to you.

                              The use of Google Pay is at your discretion. You are not obliged to use Google Pay in connection with any of your Cards. Accordingly, you agree that the access and use of your Card on Google Pay will be considered as authorized by you and you shall be responsible and liable for the same. If you share your passcode with any other person, you are taken to have authorized that person to transact on your account using Google Pay. This means that any Google Pay transaction initiated by that person using the fingerprint or passcode will be authorized by you and the clauses of the Agreement which deal with unauthorized transactions will not apply. If your Android Device is lost or stolen, any biometric information or personal identification number or other passcode is compromised or used or your Card has been used through Google Pay without your permission, you must notify us immediately and if we so require, furnish to us a statutory declaration in such form as we specify and/or a police report and/or any other information we may reasonably require. You are liable for all unauthorized use of your Card in connection with Google Pay until you notify us unless we determine, at our sole discretion that: (i) you have fully complied with these Terms (including, but not limited to the safety precautions) and you notified us without delay, (ii) you assist in the investigations and recovery, and (iii) we are satisfied that such unauthorized transactions are not due to your wilful misconduct and/or gross negligence and that you have not acted fraudulently.

                              You agree and acknowledge that the transaction history displayed in Google Pay in connection with the use of your Card in Google Pay solely represents our authorization of your Google Pay transaction using that particular Android Device and does not reflect any post-authorization activity, including but not limited to clearing, settlement, foreign currency exchange, refunds, returns or chargebacks.

                              Accordingly, the purchase amount, currency, and other details for your Google Pay transaction history in connection with the use of your Card in Google Pay may not match the transaction amount that is ultimately cleared, settled, and posted to your Card statement of account. If there is any inconsistency between your Card statement of account and the transaction history displayed in Google Pay, your Card statement of account shall prevail, and you will remain liable to us for the amounts set out on your statements.

                              Fees and charges

                              All applicable fees, interests, and charges that apply to your Card pursuant to the Agreement are available and provided on our website and will continue to apply after you have registered your Card with Google Pay. We currently do not impose any additional fees for using your Card through Google Pay but we reserve the right to impose a fee at our sole discretion in the future. You shall be solely responsible for all third-party charges, such as your telecommunications carrier or provider may impose web-enablement, data usage, or text messaging fees and/or other charges associated with your use of Google Pay.

                              As a condition of using your Card in connection with Google Pay, you acknowledge and consent to us sending notifications and automatically dialed calls or text messages to the Android Device which may or may not be the same device as your mobile phone number on record with us.

                              Suspension and termination of Google Pay

                              We have the right to suspend, block, or cancel your ability to use your Card in connection with Google Pay at any time and need not give you any prior notice or reason for doing so, including, modifying or suspending the type of transactions allowed on your Card in connection with Google Pay, change the eligibility of a Card for use with Google Pay, and/or change the Card authentication process.

                              We also have the right to impose a limit on any daily and/or individual transaction amount(s) charged to your Card through Google Pay. The limit will be at such amount(s) as determined by us and notified to you from time to time.

                              In the event we have canceled or suspended your Card in accordance with these Terms and/or the terms of the Agreement, you will not be allowed to use it through your Android Device. Please note that this is the case even though you may still see a symbol for the Card on your Android Device.

                              Authorization to collect and share data

                              You agree that we may collect, transmit, store, and use technical, location, and login or other information about you and your use of your Card through Google Pay. We may also collect information relating to your Android Device (including app version, device type and model, operating system, and security information such as whether you have obtained root access):

                              • To ensure your Card properly functions in Google Pay;
                              • For security purposes and to identify fraud;
                              • For Card Issuer to better provide assistance to you; and
                              • To tell you about other products or services that may be of interest to you.

                              You acknowledge that (i) Google, the provider of Google Pay technology that supports your Card in Google Pay, as well as its subcontractors, agents, and affiliates, and (ii) the applicable payment network branded on your Card (i.e., Visa) as well as subcontractors, agents, and affiliates of such payment networks, will have access to certain details of your transactions made with merchants via use of your Card through Google Pay in and/or for the purposes of

                              performing its obligations hereunder; (2) providing you with relevant transaction data; (3) detecting and addressing fraud; (4) complying with applicable laws and regulations; (5) responding to inquiries made pursuant to court orders or by regulators; (6) managing, making product enhancement to, and/or promoting the use of Google Pay; and (7) creating business and/or technical performance reporting. You acknowledge that the use, storage, and disclosure of any personal information provided by you directly to Google, the applicable payment network branded on your Card (i.e., Visa), or other third parties supporting Google Pay, will be governed by the privacy policy of such party.

                              Merchant relationships and disclaimers

                              Merchants may present to you certain discounts, rebates, or other benefits (e.g. free shipping) (“Offers”) if payment is effected through Google Pay. Such Offers are subject to certain terms and conditions between you and the relevant merchant. We will not be liable for any

                              loss or damage as a result of any interaction between you and a merchant with respect to such Offers. All matters, including delivery of goods and services, returns, and warranties, are solely between you and the applicable merchants. You acknowledge that we do not endorse or warrant the merchants that are accessible through Google Pay or the Offers that they provide.

                              Changes to Terms and Conditions

                              We may amend at any time these Terms, by providing reasonable prior notice to you. We may revise these Terms at any time by updating this posting. You are bound by such revisions and should therefore visit our website to review the current Terms from time to time.

                              Intellectual Property

                              All intellectual property rights including all patents, trade secrets, copyrights, trademarks, and moral rights (collectively, “Intellectual Property Rights”) in Google Pay (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by Google, us, our licensors or third parties. Nothing in these Terms gives you any rights in respect of any intellectual property owned by Google, us, our licensors, or third parties and you acknowledge that you do not acquire any ownership rights by adding your Card to, or using your Card in connection with, Google Pay.

                              Disclaimers of warranty

                              Google Pay is provided by Google and without warranty from us. You acknowledge and agree that from time to time, your use of the Card in connection with Google Pay may be delayed, interrupted, or disrupted for an unknown period of time for reasons we cannot control. Neither we nor our affiliates will be liable for any claim arising from or related to the use of your Card through Google Pay due to such delay, interruption, disruption, or similar failure.

                              You acknowledge that we are not party to the terms and conditions for Google Pay between you and Google and we do not own and are not responsible for Google Pay. We are not providing any warranty for Google Pay. We are not responsible for performance, maintenance, or other support services for Google Pay and shall not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to Google Pay, including, without limitation, any third-party product liability claims, claims that Google Pay fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of Google Pay, including those pertaining to Intellectual Property Rights, should be directed to Google.

                              We do not recommend, endorse or make any representation or warranty of any kind regarding the performance or operation of your Android Device. You are responsible for the selection of an Android Device and for all issues relating to the operation, performance and costs associated with such Android Device.

                              Limitation of liability

                              To the maximum extent permitted by applicable law, in no event shall we, our processors, suppliers, or licensors (or their respective affiliates, agents, directors, and employees) be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or

                              other intangible losses, that result from the use of, inability to use, or unavailability of Google Pay, including your use of Card in connection with Google Pay.

                              To the maximum extent permitted by applicable law, we, our processors, suppliers, and licensors (and their respective affiliates, agents, directors, and employees) assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of Google Pay, including your use of your card in connection with Google Pay; (iii) any interruption or cessation of transmission to or from Google Pay; (iv) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through Google Pay by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through Google Pay; and/or (vi) user content or the defamatory, offensive, or illegal conduct of any third party.

                              Indemnity

                              You will indemnify, defend, and hold us (and our employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms, including any violation of our policies; (b) your wrongful or improper use of Google Pay, including wilful misconduct or fraud; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) your violation of any law, rule or regulation of Hong Kong or any other country; (e) any access or use of Google Pay by any other party with your Touch ID or personal identification number or passcode or other appropriate security code, and (f) any change in law, regulations, guidelines or official directive or circulars which has an effect on the Card or Google Pay, and the same may be debited to your Card and/or shall be paid by you on demand.

                              Representation and warranty

                              You represent and warrant to us that: (i) to the extent you identified a name at registration, the name identified by you when you registered your Card to be added to Google Pay is your name; (ii) you are the cardholder of all Cards you add to Google Pay; (iii) you and all transactions initiated by you or using any of the Cards added to Google Pay will comply with all laws, rules, and regulations applicable to you, including any applicable tax laws and regulations; (iv) you have the authority to authorize the receipt of notices, calls and text messages from us at the phone number you provide, (v) you will not use any of your Card through Google Pay for any fraudulent undertaking or in any manner to interfere with the operation of Google Pay; (vi) you will not permit any use of your Card through Google Pay by any third party; and (vii) your use of your Card in connection with Google Pay will comply with these Terms.

                              Removal of your Card from Google Pay

                              You shall follow the instructions from Google Pay to remove your Card from Google Pay if you no longer wish to use your Card through Google Pay. You should also ensure that any Card is removed from your Android Device before the disposal of the Android Device. Removal of your Card from Google Pay will not terminate your Card unless you also choose to terminate such in accordance with the terms of the Agreement.

                              Severability

                              If any provision or part of a provision of these Terms is illegal, invalid or unenforceable, it will be severed from these Terms and the remaining provisions (or parts of provisions) will continue in full force and effect.

                              Governing law

                              The same laws that govern the Agreement shall govern these Terms.

                              Definitions

                              In these Terms, all capitalised words or expressions used shall be defined and carry the same meaning as stated in the Definition section of the Terms and Conditions of Payment Cards (“Agreement”) except for the following words defined below:

                              Android Device” means a device that supports the Android operating system, which Reap determines, at its sole discretion, is eligible for the registration of Card to be used in Google Pay. Any devices that are modified contrary to the software or hardware guidelines of the manufacturer, including by disabling hardware or software controls (commonly referred to as “jailbreaking”), are not eligible for the registration of Card to be used in Google Pay.

                              Google Pay” means the mobile payment and digital wallet service created by Google that lets users make payments using certain devices that support the Android operating system and credit cards or debit cards registered on such Android Devices.

                              Card Issuer “, “Reap”, “we” or “us” means Reap Technologies Limited and its subsidiaries.

                              You” means the Company of the Program Account related to the Card which has been added to the Google Pay digital wallet on any Android Device and, as the context requires, includes any relevant Authorized User.

                              Manage Your Account

                              Beneficiaries

                              How to save beneficiaries on Palremit

                              To save beneficiaries on Palremit:

                              • Perform a casual transfer when you Withdraw money to a local bank account. 
                              • Enter the recipient’s bank address and confirm. 
                              • Once this pops up, you can then save the account details of your frequent beneficiaries so you don’t have to re-enter them each time you make a transfer.
                              • This allows you to easily send money to your loved ones, or make recurring payments faster.

                              The saved beneficiary details are stored securely in your Palremit account, making future transfers faster and more convenient.

                              How to view your list of saved beneficiaries

                              When you attempt to make a transfer to a local bank account on Palremit, at the top of your screen, you will see your list of saved beneficiaries.

                              You can tap on any of these beneficiaries to send money instantly without entering their account details over again.

                              This saves you stress from confirming their accounts every time. And you can make recurring payments faster with this option.
                              Ensure to save accounts of those you frequently transfer money to as beneficiaries to make this process work.

                              Who is a beneficiary?

                              A beneficiary on Palremit is a person or account to which you send money frequently. You can set up a beneficiary to receive money, cryptocurrency, or other financial benefits from you, and make recurring payments this way.

                              Palremit allows users to save the account details of frequent beneficiaries, such as family members or friends, so they don’t have to re-enter the information each time they make a transfer.

                              Saving beneficiary details makes future transfers faster and more convenient for Palremit users.

                              FAQs on Transactions

                              Can I download my transaction receipt?

                              No, you cannot download your transaction receipt. But you can make a screenshot to use as proof of payment.
                              You can view all transaction history when you click on Transactions on the mobile app.

                              How to view your transaction history

                              Palremit keeps track of all your transactions in case you ever want to dispute a transaction, send proof of payment to a recipient, or if you encounter a difficulty that requires you to show receipts.

                              To access your transaction history, simply go to Transactions and select the receipt you want to view from any date or period.

                              A transaction receipt contains the amount, the sender’s name, the method of sending, the date and time of the transaction, notes (if any), and the reference ID for reconciling payments with our partners.

                              What is a reference ID?

                              Reference ID is used to reconcile all transfers on Palremit with our partners. We use it to track and manage transaction data efficiently.

                              It is a string of alphanumeric digits that appear on all transaction receipts when you look them up in Transactions.

                              Reference IDs are generated automatically after each transaction and are included on all your transaction receipts for easy reference.

                              General

                              What blockchain networks are on Palremit?

                              Palremit supports the following blockchain networks:

                              • ERC-20 (Ethereum) for USDT transactions 
                              • TRC-20 (Tron Network) for USDT and Ethereum ($ETH) transactions 
                              • BEP-20 (Binance Smart Chain) for USDT and Bitcoin ($BTC) transactions 
                              • Solana (SOL) for USDT and Solana transactions
                              • Polygon for USDT transactions

                              This allows Palremit users to send and receive payments using these popular blockchain networks, save money on gas fees and convert easily to fiat currencies like the Nigerian Naira (NGN), US Dollar (USD), Kenyan Shilling (KES), or European Euro (EUR).

                              How to locate your crypto wallet address?

                              To receive crypto on Palremit, you must ensure you use only the correct crypto address based on the coin and the blockchain network you’re receiving funds from. 

                              As an example, if you’re receiving USDT via the Solana network from other exchanges, ensure that you only use the USDT address via Solana network. Anything other than that will be detrimental to your transaction.

                              If you make any error in these details, it can lead to permanent loss of funds.

                              Here’s how to locate your crypto wallet address on Palremit, follow these steps:

                              • Open the Palremit app:

                                Launch the Palremit mobile app on your device.
                              • On your wallet, select Deposit:

                                On your app dashboard, select Deposit and then Deposit crypto
                              • Select the crypto:

                                Next, select the cryptocurrency you want to receive, e.g., BTC, ETH, or USDT.
                              • Select the crypto network:

                                Choose the specific blockchain network you want to check the wallet address for. 

                              For example, if you want to find the USDT wallet address for the Tron (TRC-20) network, select TRC-20.

                              If you want to receive USDT via the BNB smart chain (BEP-20), select BEP-20 as the network from the menu.

                              We have five blockchain networks on Palremit,  including Tron (TRC-20), Ethereum (ERC-20), BNB Smart Chain (BEP-20), Polygon, and Solana (SOL) networks all powering the cryptocurrencies we offer currently on our app.

                              When receiving crypto, always ensure you check well with the sender to know what network they’re sending the funds with to avoid loss.

                              • View the wallet address:

                                Once you have selected the network, you will see the wallet address. This address is unique to your Palremit account and is used to receive the specified cryptocurrency.
                              • Copy the address:

                                Click on the “Copy” button to copy the wallet address. This allows you to paste it into other platforms or exchanges or send it to your benefactor when receiving cryptocurrency.
                              • When sending crypto, select the Withdraw button on your app dashboard, paste the wallet address of the recipient, select the network, the amount, and confirm the transfer. 

                              Always remember to confirm the network you’re sending crypto through to avoid loss of funds.

                              By following these steps, you can easily locate and copy your crypto wallet address on Palremit.

                              Referrals on Palremit

                              Palremit referral program

                              The Palremit Rewards program offers users the opportunity to earn extra cash by referring their friends to Palremit.

                              You earn 20% on commissions on transactions completed by your referrals.

                              So here’s a back-of-the-napkin math to show you what’s possible with the Palremit Rewards program;

                              Say, you successfully refer 20 people on Palremit. If 10 of them have completed transactions amounting to $100 each.

                              You stand a chance of earning $20 (20%) each from those 10 persons.

                              So, that’s $20 × 10 people = $200.

                              To get started, simply tap on Rewards on your dashboard and get started. From here, you can view the number of people you’ve referred, copy and share your referral code, and view the frequent questions we get asked on Palremit.
                              Ensure you take advantage of the Rewards program and invite all your friends to try Palremit.

                              How do I get my referral code?

                              On your dashboard, click on Rewards and select Referrals. Then copy your referral code.

                              To benefit, share this code with your friends and ask them to enter your code as the referrer when signing up on Palremit.

                              Once they start transacting, you earn a 20% commission on all transactions they complete on Palremit.

                              Where can I see my referrals on Palremit?

                              Click on Rewards and select Referrals to see the number of people you’ve invited to Palremit.

                              Security

                              Checklist for securing your Palremit account

                              Here are the key steps to secure your Palremit account:

                              ✅ Set up a strong, unique password for your Palremit account

                              ✅ Carefully protect your login credentials and activation codes, as Palremit treats access through your account as authorized by you.

                              ✅ Enable biometric authentication, i.e. a fingerprint password on your device to access your Palremit account.

                              ✅ Regularly monitor your Palremit account activity and immediately notify Palremit if you believe your account has been compromised.

                              ✅ Keep your device and software updated with the latest security patches to prevent unauthorized access to your Palremit account.

                              ✅ Avoid accessing your Palremit account on public or unsecured Wi-Fi networks, which could expose your login details.

                              ✅ Consider enabling push notifications on your smartphone so you get alerts on transactions that happen on your Palremit account

                              How to change your transaction pin

                              • Login to your Palremit app
                              • On your dashboard, tap on Settings
                              • Go to Transaction Pin
                              • To change your transaction pin, enter the old pin and the new 4-digit pin you want to change to.
                              • Then confirm this new pin by retyping it
                              • Select Save

                              Once you’re done, your new 4-digit pin becomes your transaction pin to authorize all transactions done on your Palremit account. Please keep this information private and never reveal it to anyone.

                              Using biometric login for your account safety

                              • On your app dashboard, go to Settings
                              • Then toggle on Turn on Biometrics

                              Once this is done, the next time you login, you’ll be required to use your fingerprint to log in.

                              This helps to protect your account from unauthorized access.

                              Is my BVN safe on Palremit?

                              Uploading your Bank Verification Number (BVN) on Palremit is an important verification step in our Know Your Customer (KYC) process.

                              We know that sharing your BVN can feel like a big step. You might be wondering, “Is my BVN safe on Palremit?” We want to reassure you that your security is our top priority.

                              Collecting your BVN is a crucial part of our verification process. It’s not just a formality—it’s a key step in ensuring the safety and integrity of our financial ecosystem. 

                              Here’s why we need your BVN and how we protect it:

                              • Regulatory compliance: It’s a requirement by Nigerian financial authorities like the Central Bank to prevent fraud and money laundering.
                              • User identity verification: BVN helps confirm that users are who they claim to be. We use your BVN information to fact-check other personal information you share in your account creation, enhancing your security.
                              • Transaction security: Verified accounts are less likely to be used for unauthorized or fraudulent activities.
                              • Account recovery: In cases where you lose access to your Palremit account, your BVN can help verify ownership and restore your account access.
                              • Improved financial services: Verified accounts will have access to higher transaction limits and additional features (as part of KYC.)

                              We assure you that our security measures safeguard your BVN and all personal information you share with Palremit. Your data is never used for anything malicious or shared with unauthorized parties.

                              Why should you trust Palremit?

                              When it comes to your money, trust is everything. At Palremit, we don’t just ask for trust from our users—we earn it. 

                              We’ve gone above and beyond to secure licenses and certifications from some of the most respected financial authorities around the globe. 

                              We also partner with service providers with adequate licenses to provide only quality services.

                              Let’s break down what these mean for you:

                              • Polish Virtual Assets Service Provider license: Palremit is a Virtual Asset Service Provider in the European Union. It means we’ve met strict standards for handling digital assets safely and ethically. Think of it as our “good behaviour” badge in the crypto world. This is crucial in our expansion drive to become a global financial brand in the coming years.
                              • PCIDSS license: PCIDSS is an acronym for “Payment Card Industry Data Security Standard”. Ever worry about your card details when you’re shopping online? This license removes those fears. It’s like a fortress for your financial data. We’ve proven we can keep your sensitive information locked up tight.
                              • Fintrac MSB and MTL Licenses (for US users): These are our golden tickets in North America. The Money Services Business (MSB) and Money Transmitter License (MTL) mean that our partners have the approval of North American regulators to provide services to us. That approval is passed down to you. We only prioritize doing business with approved entities keeping our users safe. We’re recognized as a legitimate financial operator, following all the rules to keep your money safe and sound.
                              • Visa Verified Service: We’ve also passed Visa’s rigorous security checks to keep you safe when you shop online. We also provide Visa’s highly-rated card services to our users to shop anywhere online. It’s like having a bouncer for your transactions, keeping the bad guys out.
                              • MAS license (Singapore): Singapore is known for its strict financial regulations, and we’ve cut. The Monetary Authority of Singapore (MAS) license shows we’re playing by the rules in one of the world’s financial hubs.

                              Why should all this matter to you? Simple:

                              • Your safety first: These licenses mean we’re not just some fly-by-night operation. Palremit and its partners have been vetted, tested, and approved by financial watchdogs to provide quality financial services to you.
                              • Global trust: With certifications from Europe, North America, and Asia, we’re recognized worldwide as a trustworthy financial partner.
                              • Your protection: Each license comes with strict rules we must follow to protect your money and data. It’s like having multiple security systems for your financial house.
                              • Transparency: We’re not hiding anything. These licenses are our way of saying, “Go ahead, check our credentials. We’re proud of them.”
                              • Continuous compliance: Keeping these licenses means we’re always up-to-date with the latest financial security standards. We’re not just secure today, we’re committed to staying secure tomorrow.

                              Trust is earned in finance. At Palremit, we’ve put in the work to earn your trust. We’re not just another fintech company, we’re your certified, verified, and globally recognized financial partner.

                              So, when you use Palremit, you’re not just hoping for the best—you’re choosing a service that has been given the green light by financial regulators on the planet. That’s the trust you can bank on.

                              Wallet & Portfolio

                              How to view your account balances across your wallet

                              Palremit is a multi-wallet app that allows you to view your account balances across different wallets. 

                              To check your balances:

                              • Go to your Palremit app dashboard and select Wallet.
                              • You can toggle between your crypto and fiat wallets to see your balance across different currencies.
                              • The wallet screen shows your available balance and transaction history on all currencies.
                              • Tap on a specific currency wallet to see its balance and recent transactions.
                              • Select any transaction to view the receipt which you can screenshot or share as needed.

                              Palremit makes it easy to monitor your account balances and transaction history across your fiat and crypto wallets all in one place. The multi-currency Wallet feature gives you a comprehensive view of your funds.

                              How to open a USD account and deposit USD on your Palremit wallet

                              What is a virtual USD account?

                              A USD account allows you to receive and move US dollars easily, just like a traditional bank account. You can use it for payments, saving, and more.

                              Can I open one on Palremit?

                              Yes, you can.

                              How do I open a USD account on Palremit?

                              Opening a USD account is simple.

                              Follow these steps:

                              • Open the Palremit app
                              • Select Deposit
                              • Choose Deposit Cash
                              • Select USD as your currency
                              • If you don’t have a USD account yet, you’ll be guided to fill in your details to create one

                              What information do I need to provide to create a USD account on Palremit?

                              You need to provide:

                              • Your full name and residential address.
                              • A valid form of ID (like a National Identity Card or passport)
                              • A photo of your utility bill (not older than three months) to verify your address.
                              • Answers to questions about your occupation, transaction range, and the purpose of your USD account.

                              What is KYC verification?

                              KYC (Know Your Customer) verification is a process to ensure your identity is confirmed. You must complete this before opening your USD account.

                              How long does it take to open a USD account?

                              Creating a USD account only takes a few minutes. Once verified, you’ll receive a notification confirming your account creation.

                              What can I do with my USD account?

                              With your USD account, you can:

                              • Receive payments in USD from anywhere globally through wires and international ACH transactions (IATs) from platforms like Wise, Payoneer, or anywhere else that supports bank deposits. Simply give your created USD account to your sender.
                              • Convert USD to other currencies or cryptocurrencies.
                              • Use it for payroll if you own a business.

                              Are there limits on transactions?

                              Yes, there are transaction limits based on the source of funds:

                              • Family members with the same last name: No limits, only daily limits apply.
                              • Friends with different last names: $2,000 limit, up to five times a day (totalling $10,000).
                              • Business payments: No limits, but high-value transactions may require extra verification.
                              • P2P deposits: Up to $50,000 a month, but individual transactions have a $2,000 limit.

                              What is Enhanced Due Diligence (EDD)?

                              EDD is an extra verification process for large or unusual transactions. If your account receives high-value payments, you may be asked to provide more information about the source of funds to ensure compliance with regulations.

                              How do I start?

                              Start by downloading the Palremit app from the Google Play Store or try our beta app on iOS. Begin your journey to seamless financial transactions across borders.
                              If you have more questions, feel free to reach out to our support team in your app or send an email to [email protected].

                              What blockchain networks are on Palremit?

                              Palremit supports the following blockchain networks:

                              • ERC-20 (Ethereum) for USDT transactions 
                              • TRC-20 (Tron Network) for USDT and Ethereum ($ETH) transactions 
                              • BEP-20 (Binance Smart Chain) for USDT and Bitcoin ($BTC) transactions 
                              • Solana (SOL) for USDT and Solana transactions
                              • Polygon for USDT transactions

                              This allows Palremit users to send and receive payments using these popular blockchain networks, save money on gas fees and convert easily to fiat currencies like the Nigerian Naira (NGN), US Dollar (USD), Kenyan Shilling (KES), or European Euro (EUR).

                              Terms of Use

                              Last updated: 20th March, 2024

                              Palremit General Terms of Use

                              PLEASE READ THESE GENERAL TERMS OF USE CAREFULLY BEFORE ACCEPTING THEM (BEFORE AGREEING TO THE CONDITIONS CONTAINED IN THEM). BY CLICKING THE “CREATE ACCOUNT” BUTTON OR BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE GENERAL TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE.

                              BY MAKING USE OF SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF DIGITAL CURRENCIES AND/OR ASSETS; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF SERVICES AND TRANSACTIONS OF DIGITAL CURRENCIES AND THEIR DERIVATIVES; AND (3) BANXE SHALL NOT BE LIABLE FOR ANY SUCH RISKS OR ADVERSE OUTCOMES.

                              BY ACCESSING AND USING SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE NOT BEEN INCLUDED IN ANY TRADE EMBARGOES OR ECONOMIC SANCTIONS LIST (SUCH AS THE UNITED NATIONS SECURITY COUNCIL SANCTIONS LIST), THE LIST OF SPECIALLY DESIGNATED NATIONALS MAINTAINED BY OFAC (THE OFFICE OF FOREIGN ASSETS CONTROL OF THE U.S. DEPARTMENT OF THE TREASURY), OR THE DENIED PERSONS OR ENTITY LIST OF THE U.S. DEPARTMENT OF COMMERCE. WE RESERVE THE RIGHT TO CHOOSE MARKETS AND JURISDICTIONS TO CONDUCT BUSINESS AND MAY RESTRICT OR REFUSE THE PROVISION OF SERVICES IN CERTAIN COUNTRIES OR REGIONS.

                              This General Terms of Use applies to customers residing outside the “Prohibited Jurisdictions,” details of which can be found at https://help.palremit.com.

                              1.  Acceptance of the General Terms of Use

                              1.1. These General Terms of Use are entered into by and between you and Choise Services UAB, a legal entity duly registered in Lithuania with 305964183 with aregistered office at Vokieciu gatve 18a-7, Vilnius, (“Choise”, “we”, “us”), and Charism LLC, a limited liability company, incorporated in St. Vincent andGrenadines with company number 1999 LLC 2022, registered office at Suite 336, Beachmont Business Centre, Kingstown, St. Vincent, and Grenadines, and Crypterium AS, a legal entity duly registered in Estonia with No. 14352837,registered office at Harju maakond, Tallinn, Kesklinna linnaosa, A. Lauteri tn 5, 10114 (“Associated companies”).

                              1.2. The Website and Mobile Applications are owned by the company Palremit Corporation, incorporated in the State Delaware with a registered number5480901 and registered office at 8 The Grn Ste A Dover, Delaware 19901-3618, USA (Palremit).

                              1.3. By using the Website or any Services or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use in addition to

                              • our Privacy Policy, incorporated herein by reference; and
                              • our Cookie Policy, incorporated herein by reference; and
                              • our KYC/AML Policy, incorporated herein by reference; and
                              • our Anti-fraud Policy, incorporated herein by reference; and
                              • our Terms of Exchange Operations, incorporated herein by reference; and
                              • our IP notice, incorporated herein by reference.

                              1.4. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of  https://palremit.com/ (“Website”), including any associated mobile applications (“Applications”) and your access to and use of any media, analytics, content, functionality, and services offered on or through any of the Website and Applications, and your access to and use of all and any related sites and services. The Website, the Applications, and all and any other media, analytics, content, functionality, Services, and services offered by us or through us, are referred to as the “Services”. If you do not agree to these Terms of Use, you must not access or use the Website and any Services or any Application or access or use any Services.

                              2.  Usage Requirements

                              2.1. The Website is offered and available to users who are of legal age (i) in Saint Vincent and Grenadines (18 years or older) and (ii) in the users’ jurisdiction or place of residence.

                              2.2. By using a Website and any Services, you represent and warrant that you (i) are 18 years of age or older, (ii) are of legal age in your jurisdiction or place of residence, (iii) are not barred from using the Website and any Services under any applicable law, order, directive, regulation, or sanction list and (iii) are using the Website and any Services only for a lawful purpose.

                              If you do not meet these requirements, you must not access or use the Website and any Services.

                              2.3. As a Client, that is a legal entity, on behalf of such legal entity you represent and warrant that (i) such legal entity is duly organized and validly exists under the legislation of the jurisdiction of its organization; (ii) you are duly authorized by such legal entity to act on its behalf; and (iii) this legal entity is not registered in the Prohibited Jurisdictions, as well as the beneficial owners of this legal entity are not citizens (nationals) of the countries that are in the list of Prohibited Jurisdictions and do not reside in the Prohibited Jurisdictions.

                              3.  Content and its intended use

                              3.1. We may change the format and content of the Website and the Services from time to time without noticing you. You agree that your use of the Websites and the Services is on an ‘as is’ and ‘as available’ basis and is at your sole risk.

                              3.2. Whilst we try to make sure that all information contained in the Websites and any Services (other than any user-generated content) is correct, it is not, and it is not intended to be, any authority or advice on which any reliance should be placed.

                              4.  Reliance on Information Posted

                              4.1. The information presented on or through the Websites and any Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Websites, or by anyone who may be informed of any of its contents.

                              4.2. The Website and any Services may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

                              4.3. The Website and the Services are not in any manner or in any form or part intended to constitute or form the basis of any advice (professional or otherwise) or to be used in, or about, any investment or other decision or transaction.

                              4.4. We do not accept any liability (regardless of how it might arise) for any claim or loss arising from:

                              • any advice given;
                              • any investment or other decision made; or
                              • any transaction made or effected;
                              • in reliance on, or based on, any information on the Websites or in any of the Services, nor do we accept any liability arising from any other use of, or reliance on, the Services.

                              4.5. We do not enter into any terms or make any representations as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose, or originality of any content of the Websites and the Services and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Websites and the Services or relying on any of its content.

                              4.6. We cannot and do not guarantee that any content of any Website and any Services will be free from viruses and/or other code that may have contaminated or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including antivirus and other security checks) to satisfy your requirements for the safety and reliability of content.

                              5.  Changes to the Terms of Use

                              5.1. We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them.

                              5.2. Your continued use of the Websites and any Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.

                              6.  Accessing the Websites

                              6.1. We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website and any Services, in our sole discretion without notice. We do not guarantee that our Website or any content on it will always be available or will not be interrupted. We will not be liable if for any reason all or any part of the Websites and any Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Websites and any Services, or an entire Website, to users.

                              6.2. You are responsible for:

                              • Make all arrangements necessary for you to have access to the Websites and any Services.
                              • Ensuring that all persons who access the Websites and any Services through your internet connection are aware of these Terms of Use and comply with them.

                              6.3. To access a Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register using a Website or otherwise, including, but not limited to, using any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take concerning your information consistent with our Privacy Policy.

                              6.4. You should use caution when inputting personal information onto Websites on a public or shared computer so that others are not able to view or record your personal information.

                              7.  Mobile Applications

                              7.1. Apple Application

                              7.1.1 If the Services that you access and use is an Apple Application:

                              the Apple Application may be accessed and used only on a device owned or controlled by you and using the Apple iPhone OS;

                              7.1. 2. You acknowledge and agree that:

                              • Apple has no obligation at all to provide any support or maintenance services concerning the Apple Application. If you have any maintenance or support questions concerning the Apple Application, please contact us, not Apple, using the contacting us details at the end of these Terms of Use;
                              • although these Terms of Use are entered between us and you (and not Apple), Apple, as a third-party beneficiary under these Terms of Use, will have the right to enforce these Terms of Use against you;
                              • except as otherwise expressly set out in these Terms of Use, any claims relating to the possession or use of the Apple Application are between you and us (and not between you, or anyone else, and Apple); and
                              • in the event of any claim by a third party that your possession or use (in accordance with these Terms of Use) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you concerning that claim;

                              7.1.3. You represent and warrant that:

                              • You are not, and will not be, located in any country that is the subject of a US Government embargo or that has been determined by the US Government as a “terrorist supporting” country; and
                              • you are not listed on any US Government list of prohibited or restricted parties; and
                              • If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may then refund the purchase price of the Apple Application to you. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition, or other term concerning the Apple Application and will not be liable to you for any claims, losses, costs, or expenses of whatever nature concerning the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content.

                              7.2. Android Applications

                              7.2.1. If the Services that you access, and use an Android Application:

                              the Android Application may be accessed and used only on a device owned or controlled by you and using an Android OS;

                              7.2.2. You acknowledge and agree that:

                              • Google has no obligation at all to provide any support or maintenance services concerning the Android Application. If you have any maintenance or support questions concerning the Android Application, please contact us, not Google, using the contacting us details at the end of these Terms of Use;
                              • although these Terms of Use are entered into between us and you (and not Google), Google, as a third-party beneficiary under these Terms of Use, will have the right to enforce these Terms of Use against you;
                              • unless otherwise expressly set out in these Terms of Use, any claims relating to the possession or use of the Android Application are between you and us (and not between you, anyone else, and Google); and
                              • in the event of any claim by a third party that your possession or use (in accordance with these Terms of Use) of the Android Application infringes any intellectual property rights, Google will not be responsible or liable to you concerning that claim; and

                              7.2.3. You represent and warrant that:

                              • You are not, and will not be, located in any country that is the subject of a US Government embargo or that has been designated by the US Government as a “terrorist supporting” country; and
                              • You are not listed on any US Government list of prohibited or restricted parties.

                              Account Security

                              8.1. Be careful to keep your private keys, passwords, security codes, and other security features that you use to access the Services. You must maintain the security of your Account by protecting your login, password, and security credentials from unauthorised access or use. It is your responsibility to ensure the security of, and your continuous control over, any device or account that may be associated with enhanced security features. You must properly read, use, and follow the Anti-fraud policy, and notify us if you discover or suspect any unauthorized access or use of your Account or any security breaches related to your Account. Upon receipt of written notice from you that the security of your Account has been compromised, we will take reasonable steps to protect your Account.

                              8.2. Please note that You are responsible for all activities that occur under your Account, and by agreeing to these Terms you accept all risks of any authorized or unauthorized access to your Account. You will be bound by, and you hereby authorize us to accept and rely on, any agreements, instructions, orders, authorizations, and any other actions made, provided, or taken by anyone who has accessed or used your Account regardless of whether the access is authorized or unauthorized by you.

                              Please note that you may open only one Account as well as reach an agreement with other persons on joint and (or) coordinated actions on using the Accounts in a certain way (including for making a profit (generating income) or to achieve other goals). Creation of more than one Account is strongly prohibited and may lead to refusal of providing our services.

                              9.  Trademarks

                              9.1. Our name, the brand “Choise.com” (application number 2022703181 as of 21.01.2022) “Choise” (application number 2022703182 as of 21.01.2022), our logo and all related names, logos, Services and service names, designs, and slogans are trademarks. You must not use such marks without prior written permission. All names, logos, Services and service names, designs, and slogans on the Websites and any Services (“Marks”) are the trademarks of their respective owners.

                              9.2. Nothing contained in the Websites or any Services should be construed as granting any license or right to use any of the Marks for any purpose whatsoever without the written permission of, or entry into the applicable license terms with, the lawful owner. Unauthorized use of the Marks or any information is strictly prohibited and may violate trademark, copyright, or other applicable laws. In the event you print off, copy, or store any of our content (which you may do only as permitted by these Terms of Use), you must ensure that any copyright, trademark, or other intellectual property right notices contained in the original content are reproduced.

                              10. Services

                              10.1. Charism LLC provides the following services following this Terms of Use:

                              • Providing services for opening the User Account
                              • Providing services for exchanging one crypto asset for another one
                              • Providing services for crypto credits
                              • Providing services for crypto savings, including dual currency deposits.

                              The Charism LLC is not responsible and does not assume any liability whatsoever for acts, errors, or omissions of any third party.

                              10.2. Choise Services UAB provides the following services following this Terms of Use:

                              • Providing services for exchanging crypto assets to fiat and vice versa (including insured exchange operations)

                              The Choise Services UAB is not responsible and does not assume any liability whatsoever for acts, errors, or omissions of any third party.

                              10.3. Crypterium AS provides the following services in accordance with these Terms of Use:

                              • Providing services registration and onboarding of users,
                              • Providing services of implementation Anti-Money Laundering/Know Your Customer principles on Website

                              10.4. We may share your personal data with third parties for purposes of providing services described in this Clause. Please check our Privacy Policy for more details.

                              11. Prohibited Uses

                              11.1. You may use the Websites and any Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Websites and any Services:

                              • In any way that violates any applicable national, regional, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the EU or other countries).
                              • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
                              • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with these Terms of Use.
                              • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail”, “chain letter” “spam” or any other similar solicitation.
                              • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
                              • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Websites and any Services, or which, as determined by us, may harm the Company or users of the Websites and any Services or expose them to liability.

                              Additionally, you agree not to:

                              • republish, redistribute, or re-transmit any data from any of our communications, analytics, and other Services without our permission;
                              • copy or store any of our Services other than for your personal non-commercial use and as may occur incidentally in the normal course of use of your browser or mobile device;
                              • store any Services (including pages of a Website) on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from the Website or the Services;
                              • remove or change any content of any Services or attempt to circumvent security or interfere with the proper working of the Services or any servers on which it is hosted;
                              • create links to a Website from any other website, without our prior written consent, although you may link from a website that is owned and operated by you provided that (a) the link is not misleading or deceptive and fairly indicates its destination, (b) you do not state or imply that we endorse you, your website, or any Services or services you offer, (c) you do not create any misimpression or confusion among users concerning sponsorship or affiliation, (d) you link only to the home page of the Website and (e) the linked website does not contain any content that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
                              • use the Websites or any Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Websites and any Services, including their ability to engage in real-time activities through the Website and any Services;
                              • use any robot, spider, or other automatic device, process, or means to access the Websites for any purpose, including monitoring or copying any of the material on the Websites;
                              • create (whether for yourself or someone else) any financial Services or service which seeks to match the performance of or the capital or income value of which is related to, any of our Services or services;
                              • use any manual process to monitor or copy any of the material on a Website or for any other unauthorized purpose without our prior written consent.
                              • use any device, software, or routine that interferes with the proper working of a Website.
                              • introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
                              • attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of a Website, the server on which the Websites are stored, or any server, computer, or database connected to any Website.
                              • attack any Website via a denial-of-service attack or a distributed denial-of-service attack.
                              • otherwise, attempt to interfere with the proper working of the Website.
                              • Except to the extent expressly set out in these Terms of Use, you are not allowed to:
                              • otherwise, do anything concerning any of the Services that is not expressly permitted by these Terms of Use.
                              • You must use the Websites and the Services, and anything available via such, only for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
                              • All rights granted to you under these Terms of Use will terminate immediately if you breach or fail to comply with any of these Terms of Use.
                              • To do anything with the Websites and the Services that are not expressly permitted by these Terms of Use, you will need a separate license from us. Please contact us via [email protected]

                              12. Changes to the Website

                              12.1. We may update the content on any Website and any Services from time to time,

                              but its content is not necessarily complete or up-to-date. Any of the material on any Website or in any Services may be out of date at any given time, and we are under no obligation to update such material.

                              13. Information About You and Your Visits to the Websites

                              13.1. All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us concerning your information in compliance with the Privacy Policy.

                              14. Confidential Information

                              14.1. When using a Website or any Services, data may be transmitted over an open network which may allow such communications to be intercepted by third parties. As a result, we cannot guarantee the confidentiality or security of any communication or data that you may transmit to us through the Websites.

                              15. Other Terms and Conditions

                              15.1. Additional terms and conditions may also apply to specific services or features of the Websites and any Services, including the promo rules in respect to the promotional events, public competitions and other event. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

                              16. Links from the Websites

                              16.1. If a Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to any Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. We reserve the right to withdraw linking permission without notice.

                              17. Third party services

                              17.1. Certain features of our Websites and Services may utilize the services and/or Services of third-party vendors and business partners, which services and/or Services may include software, information, data or other services. Certain of these vendors and business partners require users who utilize such features to agree to additional terms and conditions. This page identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these additional terms and conditions. These third-party terms are subject to change at such third party’s discretion.

                              17.2. The Company is not responsible and does not assume any liability whatsoever for acts, errors or omissions of any third-party service provider.

                              18. Risk warnings

                              18.1. Trading of goods, real or virtual, which include virtual currencies (cryptocurrencies), involves a significant level of risk. Prices can fluctuate on any given day. Because of such price fluctuations, you may gain or lose value of your assets any moment. Currency may be subject to large swings in value and may even become worthless. You should carefully consider whether such trading is suitable for you in light of your circumstances and financial resources. We have highlighted some of those risks below:

                              • Traders put their trust in a digital, decentralized and partially anonymous system that relies on peer-to-peer (network in which interconnected nodes (“peers”) share resources amongst each other without the use of a centralized administrative system) networking and cryptography to maintain its integrity. This means that there is no central bank that can take corrective measures to protect the value of cryptocurrency in a crisis or issue more currency.
                              • Cryptocurrency trading is probably susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse in demand relative to supply. For example, due to the fundamentals of the cryptocurrency trading system’s functioning, it is vulnerable to fluctuations in the level of confidence of market participants, which directly affects the level of demand or supply. The level of confidence can be affected both by purely economic factors and non-economic, including technological ones.
                              • Cryptocurrency transactions are irreversible. If you send cryptocurrency to an incorrect address, or send the wrong amount, you cannot get it back. We will not be liable for executing a transaction if the instruction relates to an incorrect address.
                              • Our website may suffer the failure of hardware, software, and Internet connections which may lead to communication failures, disruptions, errors, distortions or delays in payments and trading. You acknowledge that we will not be responsible for that.
                              • Any opinions, news, research, analyses, prices, or other information contained on Website are provided as general market commentary, and do not constitute investment advice.

                              There may be additional risks that we have not foreseen or identified in our Terms of Use.

                              Before buying or selling cryptocurrency, you should educate yourself about digital currencies. Buying and selling entails risks and could result in a complete loss of your funds. You should carefully overthink whether your financial situation and tolerance for risk is suitable for buying, selling or trading cryptocurrency. In case of bankruptcy or liquidation, the Company reserves the right not to return assets served as collateral for crypto loans or used to generate income or served.

                              19. Market volatility

                              19.1. Particularly during periods of high volume, illiquidity, fast movement or volatility in the marketplace for any digital assets or legal tender, the actual market rate at which a market order or trade is executed may be different from the prevailing rate indicated via the Services at the time of your order or trade. You understand that we are not liable for any such price fluctuations. In the event of a market disruption or Force Majeure event, we may do one or more of the following: (a) suspend access to the Services; or (b) prevent you from completing any actions via the Services, including closing any open positions. Following any such event, when trading resumes, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event.

                              20. Acceptable use

                              20.1. When accessing or using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while using our Services. Without limiting the generality of the foregoing, you agree that you will not: Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services, or that could damage, disable, overburden or impair the functioning of our Services in any manner; Use our Services to pay for, support or otherwise engage in any illegal gambling activities; fraud; money-laundering; or terrorist activities; or other illegal activities; Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access our Services or to extract data; Use or attempt to use another user’s account without authorization; Attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of our Services that you are not authorized to access; Develop any third-party applications that interact with our Services without our prior written consent; Provide false, inaccurate, or misleading information; and Encourage or induce any third party to engage in any of the activities prohibited under this Section.

                              21. Disclaimer of Warranties

                              You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Websites will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

                              WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH ANY OF THE WEBSITES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITES LINKED TO IT. YOUR USE OF ANY OF THE WEBSITES, THEIR CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE RELATED TO OR ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT ANY ONE OF OUR WEBSITES, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT SUCH WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH SUCH WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

                              THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

                              SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF WARRANTIES OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN THEIR ENTIRETY, BUT WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

                              22. Limitation on Liability

                              IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, ANY OF OUR WEBSITES, OR ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE WEBSITES OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (WHICH MAY INCLUDE FRAUD).

                              THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM ANY USE OF YOUR ACCOUNT BY YOU OR BY ANY THIRD PARTY (WHETHER OR NOT AUTHORIZED BY YOU) INCLUDING BUT NOT LIMITED TO CYBER ATTACKS, UNAUTHORIZED ACCESS BY ANY THIRD PARTY.

                              23. Indemnification

                              You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of any Websites or any Services, including, but not limited to, any use of any Website’s content, services and Services other than as expressly authorized in these Terms of Use or your use of any information obtained from any of the Websites.

                              24. Feedback and Comments

                              24.1. If you have any feedback, comments, requests for technical support, or other communications relating to the Website, you may contact support by e-mail: [email protected].

                              25. Governing Law and Jurisdiction

                              25.1. All matters relating to the Websites or any particular Services and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Republic of Lithuania without giving effect to any choice or conflict of law provision or rule (whether of Republic of Lithuania or any other jurisdiction).

                              25.2. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website or any Services shall be instituted exclusively in the courts of the Republic of Lithuania although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.

                              26. Waiver and Severability

                              26.1. No waiver of the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

                              26.2. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

                              27. Entire Agreement

                              27.1. The Terms of Use, and any other terms and policies constitute the sole and entire agreement between you and us with respect to the Websites and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Websites.

                              28. Complaints

                              28.1. If you have a complaint, you can submit a complaint using our online form or contact the team at: [email protected]. Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaints, and issue our response within a couple of business days, but this can take up to 15 business days.

                              Palremit ID

                              How to create a Palremit ID

                              Your Palremit ID is a unique identifier that allows users to send and receive money through Palremit’s peer-to-peer (P2P) payment feature. It acts as a personalized name tag for your Palremit account.

                              You can access your Palremit ID from your dashboard by navigating to Settings > Palremit ID.

                              To set up your Palremit ID:

                              • Go to Settings in the Palremit mobile app
                              • From Settings, select Palremit ID.
                              • Choose any name or nickname you prefer for your ID

                              And that’s it! 

                              Sending funds via Palremit ID (Peer-to-Peer)

                              Palremit ID comes in handy when you want to send or receive money (cash or crypto) to loved ones, friends, employees, or any other person through Palremit. Simply ask for their Palremit ID and credit them via Palremit P2P.

                              Select whether you want to transfer cash or crypto.

                              Enter the amount and your beneficiary’s Palremit ID to send money from your Palremit account to their Palremit account.

                              To receive funds through Palremit P2P, share your Palremit ID with other Palremit users when you want to receive payments from them. You can send/receive cash and crypto from anyone as long as both you and the sender use Palremit.

                              Note that to avoid loss of funds, always cross-check the Palremit ID before any transaction. Always confirm from the intended recipient. And confirm likewise when you’re receiving money from a sender.

                              The ID provides a simple way to transact with friends and loved ones using Palremit’s cash or cryptocurrency options.

                              What is a Palremit ID?

                              A Palremit ID is a unique identifier that allows Palremit users to send and receive money through the platform’s peer-to-peer (P2P) payment feature. 

                              Key points about the Palremit ID:

                              • It acts as a personalized “name tag” for your Palremit account that you can set to any name or nickname you prefer.
                              • Other Palremit users need your unique ID to send you money through the app’s P2P functionality.
                              • To set up your Palremit ID, go to Settings > Palremit ID in the mobile app.
                              • The Palremit ID provides a simple way to transact with friends and loved ones using the app’s cash or cryptocurrency payment options.
                              • When sending money via Palremit P2P, you enter the recipient’s Palremit ID to transfer funds to their account in real time.

                              What is a Palremit ID used for?

                              Palremit ID is used to send and receive money through Palremit’s peer-to-peer (P2P) payment feature in our mobile app.
                              Learn how to use Palremit ID for P2P transfers.

                              Fiat-to-crypto currency conversion on Palremit

                              To convert fiat currency to cryptocurrency on Palremit, follow these steps:

                              • Create a Palremit account and complete the KYC verification process by providing your selfie photo and Bank Verification Number (BVN). 
                              • Once you have NGN in your Palremit wallet, you can convert it to cryptocurrency. Go to the Swap section in the app and select the fiat-to-crypto pair you want to exchange, such as NGN to USDT, BTC or ETH.
                              • You can convert between crypto to crypto like BTC to ETH; crypto to fiat like USDT/BTC/ETH to NGN or USD; fiat to fiat like NGN to USD; fiat to crypto like NGN to BTC or ETH.
                              • Palremit will show you the current exchange rate and any applicable fees before you confirm the transaction. 
                              • After the swap is complete, the converted cryptocurrency will be deposited into your Palremit wallet, which you can then use for other transactions on the platform or withdraw to an external crypto wallet.

                              Palremit makes it easy to convert your crypto assets to local currency by allowing you to securely swap between supported cryptocurrencies and fiat money all within your multi-currency digital wallet.

                              How to locate your crypto wallet address?

                              To receive crypto on Palremit, you must ensure you use only the correct crypto address based on the coin and the blockchain network you’re receiving funds from. 

                              As an example, if you’re receiving USDT via the Solana network from other exchanges, ensure that you only use the USDT address via Solana network. Anything other than that will be detrimental to your transaction.

                              If you make any error in these details, it can lead to permanent loss of funds.

                              Here’s how to locate your crypto wallet address on Palremit, follow these steps:

                              • Open the Palremit app:

                                Launch the Palremit mobile app on your device.
                              • On your wallet, select Deposit:

                                On your app dashboard, select Deposit and then Deposit crypto
                              • Select the crypto:

                                Next, select the cryptocurrency you want to receive, e.g., BTC, ETH, or USDT.
                              • Select the crypto network:

                                Choose the specific blockchain network you want to check the wallet address for. 

                              For example, if you want to find the USDT wallet address for the Tron (TRC-20) network, select TRC-20.

                              If you want to receive USDT via the BNB smart chain (BEP-20), select BEP-20 as the network from the menu.

                              We have five blockchain networks on Palremit,  including Tron (TRC-20), Ethereum (ERC-20), BNB Smart Chain (BEP-20), Polygon, and Solana (SOL) networks all powering the cryptocurrencies we offer currently on our app.

                              When receiving crypto, always ensure you check well with the sender to know what network they’re sending the funds with to avoid loss.

                              • View the wallet address:

                                Once you have selected the network, you will see the wallet address. This address is unique to your Palremit account and is used to receive the specified cryptocurrency.
                              • Copy the address:

                                Click on the “Copy” button to copy the wallet address. This allows you to paste it into other platforms or exchanges or send it to your benefactor when receiving cryptocurrency.
                              • When sending crypto, select the Withdraw button on your app dashboard, paste the wallet address of the recipient, select the network, the amount, and confirm the transfer. 

                              Always remember to confirm the network you’re sending crypto through to avoid loss of funds.

                              By following these steps, you can easily locate and copy your crypto wallet address on Palremit.

                              Intellectual Property Notice

                              Last updated: 20th March, 2024

                              Intellectual Property notice (the “IP Notice”)

                              Intellectual Property Rights

                              The Websites and any Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

                              These IP Notice permit you to use the Websites and the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Websites and any Services, except as follows:

                              • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
                              • You may store files that are automatically cached by your Web browser for display enhancement purposes.
                              • You may print or download one copy of a reasonable number of pages of the Websites for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
                              • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

                              You must not:

                              • Modify copies of any materials from this site.
                              • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
                              • Access or use for any commercial purposes any part of the Website or any services or materials available through the Website and any Services.

                              If you wish to make any use of materials on the Websites or in any Services other than that set out in this section, please address your request to: [email protected]

                              If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Websites and any Services in breach of the IP Notice, your right to use the Websites and any Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Websites or any Services or any content on the Website or any Services is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Websites not expressly permitted by these IP Notice and Terms & Conditions (available on our website https://palremit.com/ ) is a breach of these IP Notice and Terms & Conditions and may violate copyright, trademark, and other laws.

                              Palremit Virtual Dollar Cards

                              Card spend limit and fees

                              Palremit dollar cards have limits and fees we charge to keep our services going.

                              Here’s what you need to know:

                              Spend Limits

                              We have several limits in place for your security:

                              • Per transaction limit ⇒ None
                              • Daily transaction limit ⇒ $5,000
                              • Monthly transaction limit ⇒ $10,000
                              • Daily number of transactions ⇒ Unlimited, strictly by transaction amount limit
                              • Monthly number of transactions ⇒ Unlimited, strictly by transaction amount limit

                              For the exact amounts of these limits, please check your Palremit app or online account. These may vary based on your account type and status.

                              Fees

                              All our fees are listed in our schedule of charges. This includes potential fees for:

                              • Card creation and issuance (only after KYC)⇒ $2
                              • Transactions ⇒ We charge $0 for USD payments made using our dollar card.
                                • For non-USD payments, we charge a 3% markup fee per transaction as it involves currency conversion. For example, if you pay for something online for $100 exchanged at ₦1,600, we charge you ₦4,800 or $3 (3%) for this transaction. Transactions in other currencies incur currency conversion fees.
                              • Card funding fee ⇒ 2% of funding amount (minimum of $0.5)
                              • Card monthly maintenance fee ⇒ $1
                              • Minimum card balance ⇒ $3 (you need to have at least $3 on your card balance)
                              • Inactivity ⇒ You risk getting your card deactivated if unused and unfunded for a long time.
                              • Declined charge due to low balance ⇒ $0.3
                                • Please ensure you always have the adequate amount on your card required to perform transactions.

                              You can easily view the current schedule of charges in your Palremit app. From your dashboard, go to Cards > Card usage terms

                              Remember, we might update our limits or fees from time to time, but we’ll always let you know about any big changes in advance.

                              Checklist for using your Palremit card

                              Gotten your shiny Palremit dollar card?

                              Here’s a quick checklist of everything about cards.

                              ✅ Set up your Palremit account and verify your identity

                              ✅ Request your virtual card through the Palremit app

                              ✅ Review and understand the card limits and fees

                              ✅ Load funds onto your virtual card

                              ✅ Securely store your card details (card number, expiry date, CVV)

                              ✅ Make sure you have sufficient funds before making a purchase

                              ✅ Use your card for online purchases at merchants accepting Visa; always use the US billing address that comes with the card to avoid failed transactions

                              ✅ Monitor your transactions regularly in the Palremit app. View your transaction history using the Statement fee in your card area in the app

                              ✅ Keep your login information and card details confidential

                              ✅ Report any suspicious activity on your card immediately

                              ✅ Check your balance before making large purchases

                              ✅ Be aware of currency conversion fees for international purchases

                              ✅ Know how to temporarily freeze your card if needed or if your card information gets compromised. Go to Cards > Manage Card > Freeze card

                              ✅ Understand the process for disputing incorrect charges

                              ✅ Keep your contact information up to date with Palremit

                              How long do refunds to my virtual card take?

                              When you receive a refund for a failed purchase made with your Palremit virtual card, it may take as little as a few minutes and up to 10 business days for the refund to be added to your available funds.

                              Specifically, our terms state: “If you receive a refund, the refund may not be added to the available funds on the virtual card for ten (10) business days.”

                              Please keep in mind that this timeframe starts from when the merchant processes the refund, not from when you requested it. The actual time can vary depending on the merchant’s policies and processes.
                              If you’re waiting for a refund and it’s been more than 10 business days since the merchant confirmed they’ve processed it, please don’t hesitate to contact our customer support team. We’ll be happy to look into it for you.

                              How to create a Palremit virtual dollar card

                              Here’s the step-by-step process to create a Palremit virtual dollar card:

                              • Log in to your Palremit account. Make sure you have an active and verified Palremit account first (i.e., you must have completed KYC).
                              • Navigate to the Cards section. This is found in the main menu or dashboard of the Palremit app.
                              • Select “Create New Card”. Look for an option to create a new virtual card.
                              • Choose USD as the card currency. Select US Dollar (USD) from the available currency options.
                              • Select the account to fund your card purchase. You can choose NGN, USD, KES, Euro, or any equivalent of cryptocurrencies supported on the platform to pay for your card. Note that creating a card on Palremit costs $2.
                              • Confirm and create your card. Double-check all details and then confirm to create your virtual dollar card.
                              • Fund your new card by transferring more money from your Palremit wallet to your new virtual card. Pay for services, subscriptions and international payments anywhere a card is accepted.
                              • Securely store your card information. Keep the card number, expiry date, and CVV in a safe place.

                              Card management features

                              • Fund Card:

                                Use the “Fund Card” option to add money to your card and pay for convenience anywhere.
                              • Card Details:

                                Card details show your card information: name, card number, expiry date, CVV, billing address and postal code. This information must all be used when you use your card to make payments anywhere to avoid decline.
                              • Card Usage Terms:

                                This shows the fees and spending limits associated with using your Palremit virtual card.
                              • Manage Card:

                                This contains features that allow you to manage expenses on your account.
                                • Statement:

                                  View your transaction history, expenses and credits made to your Palremit card.
                                • Withdraw:

                                  You can withdraw money from your card back to your Palremit account.
                                • Statement:

                                  View your transaction history, expenses and credits made to your Palremit card.
                                • Withdraw:

                                  You can withdraw money from your card back to your Palremit account.

                              Freeze Card:

                              Has your card been compromised? Simply freeze your card. This prevents anyone from using your card without your authorization.

                              How to freeze and unfreeze your Palremit card

                              This feature is great for temporarily disabling your card if you suspect any unauthorized use or if you simply want to pause your card activity for a while.

                              Here’s how to freeze and unfreeze your Palremit card:

                              To freeze your card:

                              • Log in to your Palremit account through the app or website
                              • Go to Cards
                              • Navigate to Manage Card
                              • Look for an option that says, Freeze Card
                              • Confirm your action when prompted

                              And voilà! Your card will be disabled.

                              To unfreeze your card:

                              • Log in to your Palremit account
                              • Go to the Cards
                              • Select the frozen card you want to reactivate
                              • Navigate to Manage Card
                              • Look for an option that says Unfreeze Card
                              • Confirm your action when prompted

                              Remember, when your card is frozen:

                              • All new transactions will be declined
                              • Any recurring payments or subscriptions may be interrupted
                              • The card will remain frozen until you manually unfreeze it

                              If you’re freezing your card due to suspected fraud, please contact our customer support team immediately so we can investigate and take any necessary additional steps to protect your account.

                              How to fund your Palremit card

                              Here’s how to add money to your card:

                              • Log in to your Palremit mobile app.
                              • Navigate to Cards
                              • Select Fund Card
                              • Choose your funding source
                                • This could be any fiat or crypto account available in your multi-currency wallet, e.g., NGN, USD, KES, EURO, BTC, ETH, or USDT.
                                • You can fund your card with either cash or crypto.

                              Please note that to fund your card, you must have some funds in your Palremit wallet. You cannot fund directly from your local bank account. So, if you haven’t funded your Palremit account yet, do so first before you fund your card.

                              • Enter the amount you want to add to your card. If you fund with any currency other than US dollars (USD), your funding amount will be converted to USD before it is added to your card.
                              • Review the transaction details
                              • Confirm the transaction 
                              • The funding process is instant. You can check your card balance to see your newly added sum

                              Remember:

                              • Keep an eye on any fees associated with loading your card
                              • Ensure you have sufficient funds in your chosen funding source
                              • Be aware of the daily or monthly transaction limits on your Palremit card

                              How to withdraw from your Palremit card

                              Withdrawing from your Palremit card means transferring money on your card to your Palremit wallet.

                              Here’s how to do it:

                              • Log into your Palremit app
                              • On your dashboard, go to Cards
                              • Select Manage Card
                              • Enter the amount you want to transfer
                              • Select the wallet destination (i.e., USD, NGN, KES, EURO, BTC, USDT, or ETH)
                              • Confirm the transaction

                              Once the funds are in your main Palremit wallet, you can then use the standard withdrawal methods to process money to your local bank.

                              Remember, the primary purpose of the Palremit virtual card is for online purchases, not for cash withdrawals. 

                              If you need to access cash, it’s best to keep funds in your main Palremit wallet or use other Palremit services designed for withdrawals.

                              How to view your card transaction history

                              Here’s how you can access and review your card transaction history:

                              • Log in to your Palremit app
                              • Navigate to the Cards
                              • Go to Manage Card

                              This option is usually prominently displayed on the card details page.

                              • Select Statement 
                              • Review your transactions

                              You should see a list of all transactions made with your virtual card, including:

                              • Date of transaction
                              • Merchant name
                              • Transaction amount
                              • Transaction status (completed, pending, declined)
                              • Card funding and withdrawal history
                              • Maintenance and any other changes or fees made to your card

                              Remember:

                              • Regularly reviewing your transaction history helps you spot any unauthorized charges quickly.
                              • Keep your login information secure to protect access to your transaction history.

                              Why did my card get charged for FX fee?

                              FX fees are applied when you purchase in a currency different from the currency of your virtual card. 

                              For example, we offer dollar cards. So when you shop or make payments on non-US apps/websites using your Palremit dollar card, you get charged an FX fee.

                              It’s an unavoidable standard charge from financial networks directly mandated by card processors.

                              Here’s why this happens:

                              • Currency conversion:

                                When you use your card for a purchase in a different currency, a conversion takes place.
                              • Exchange rate:

                                As stated in our terms, “The exchange rate used for the conversion will be determined by taking into consideration the prevailing market rates as at the applicable processing date.”
                              • Fee application:

                                An FX fee is typically charged to cover the costs associated with this currency conversion process.

                              Please remember that this fee (3% of the transaction amount) is ONLY charged on card transactions that are not in USD and is not a fee from Palremit. This fee also applies to refunds from non-USD websites/merchants.

                              It’s also important to note:

                              • FX fees are standard for many international transactions
                              • The exact fee amount is 3% on non-USD transactions 
                              • These fees help us provide you with the convenience of using your card globally

                              To minimize FX fees:

                              • Try to make purchases in the same currency as your card when possible.
                              • Consider creating a virtual card in the currency you frequently use for purchases. Though you can only use a dollar card on Palremit at this moment, we’re bringing more usability to all our users in the coming months.

                              If you believe an FX fee was charged incorrectly, please do not hesitate to contact our support team. We’ll be happy to review the transaction with you.

                              Fiat-to-fiat currency conversion on Palremit

                              Palremit currently does not support direct fiat-to-fiat currency conversions. The platform allows you to:

                              • Convert fiat currency like Nigerian Naira (NGN) to cryptocurrency (e.g. NGN to USDT, BTC, ETH)
                              • Convert cryptocurrency back to fiat currency (e.g. USDT, BTC, ETH to NGN)
                              • Swap between supported cryptocurrencies (e.g. USDT to BTC or ETH)

                              However, Palremit is working on expanding its currency support to facilitate more fiat-to-fiat exchange options in the future.

                              For now, if you want to convert between fiat currencies on Palremit, you would first need to:

                              • Convert your fiat currency to a supported cryptocurrency (e.g., NGN to USDT)
                              • Then convert your cryptocurrency to your desired new fiat currency (e.g., USDT to USD or KES)

                              So in summary, while Palremit does not yet offer direct fiat-to-fiat conversions, you can work around this by converting to/from cryptocurrency as an intermediate step. We are looking to add more fiat currency options like EUROPEAN EURO in the future and make fiat-to-fiat currency conversions possible.

                              Palremit referral program

                              The Palremit Rewards program offers users the opportunity to earn extra cash by referring their friends to Palremit.

                              You earn 20% on commissions on transactions completed by your referrals.

                              So here’s a back-of-the-napkin math to show you what’s possible with the Palremit Rewards program;

                              Say, you successfully refer 20 people on Palremit. If 10 of them have completed transactions amounting to $100 each.

                              You stand a chance of earning $20 (20%) each from those 10 persons.

                              So, that’s $20 × 10 people = $200.

                              To get started, simply tap on Rewards on your dashboard and get started. From here, you can view the number of people you’ve referred, copy and share your referral code, and view the frequent questions we get asked on Palremit.
                              Ensure you take advantage of the Rewards program and invite all your friends to try Palremit.

                              AML/CFT Policy

                              Anti-Money Laundering/Countering the Financing of Terrorism Policy 

                              For

                              Responsible Officer/Document OwnerChief Operating Officer
                              Document ClassificationInternal/External Use
                              Version No.1

                              Abbreviations

                              AML/CFT          Anti-Money Laundering and Countering Financing of Terrorism

                              CDD                 Customer Due Diligence

                              CIP                   Customer Identification Programme

                              EDD                  Enhanced Due Diligence

                              EU                    European Union

                              FAFT                 Financial Action Task Force

                              KYC                  Know Your Customer

                              ML/FT               Money Laundering and Financing Terrorism

                              OFAC                Office of Foreign Assets Control

                              OFSI                 Office of Financial Sanctions Implementation

                              Palremit            Palremit Corporation and/or its affiliates or subsidiaries as the case may be.

                              PEP                  Politically Exposed Person

                              SDD                  Simplified Due Diligence

                              UBO                 Ultimate Beneficial Owner

                              UN                    United Nations

                              US                    United States of America

                              1. Policy Statement
                                1. Recognizing the critical importance of preventing money laundering and the financing of terrorism, Palremit Corporation (“Palremit”, “we”, “us”, “our”) has developed this policy to promote integrity and ethical conduct in its operations. We are dedicated to monitoring, detecting, preventing, and reporting suspicious activities in the delivery of our service across multiple jurisdictions.
                                2. In implementing this Policy, we aim to:
                                  1. Ensure that our services are provided in compliance with local laws and international best practices on anti-money laundering and countering the financing of terrorism.
                                  2. Ensure that the identities of users, clients, or business partners are satisfactorily verified and known throughout the business relationship.
                                  3. Identify and promptly report suspicious users, clients, and transactions, and fully cooperate with relevant authorities.
                                  4. Provide awareness and guidance to all employees towards identifying suspicious activities and transactions and ensuring that appropriate actions are taken in that regard.
                                3. This Policy shall apply to Palremit and all its affiliates and subsidiaries.
                              2. Money Laundering and Terrorist Financing
                                1. Money laundering is an illegal act or process of changing or concealing the identity of illegally obtained money, funds, or assets to make them appear to have originated from a legitimate source. Money laundering may include the act of a person who:
                                  1. Engages, directly or indirectly, in a transaction that involves proceeds of an unlawful activity.
                                  2. Acquires, receives, possesses, disguises, transfers, converts, exchanges, carries, disposes, uses, removes from, or brings into a country proceeds of any unlawful activity.
                                  3. Conceals, disguises, or impedes the establishment of the true nature, origin, location, movement, disposition, title of, rights with respect to, or ownership of, proceeds of an unlawful activity.
                                  4. Participates in, is an accomplice in, attempts to, aids, facilitates, or provides counsel regarding any of the acts referred to above.
                                2. Money Laundering is usually a process of the three (3) stages below:
                                  1. Placement: When the criminal introduces illegal profits and ill-gotten gains into the financial system. It is the physical disposal or dealing of the initial proceeds derived from illegal activities.
                                  2. Layering: This is when the criminal engages in a series of fund conversions or movements to distance them from its source. The illicit proceeds are separated from their source by creating complex layers of financial transactions designed to disguise the audit trail and provide an appearance of legitimacy as well as anonymity.
                                  3. Integration: Once layering succeeds, the criminal proceeds have been successfully laundered, i.e. cleaned, and are regarded for all intent and purpose as legitimate funds and then reintroduced back into the financial system through investment, purchase of goods/services, etc.
                                3. Financing terrorism is any transaction linked to terrorist activities. The fund used may be legitimate and not necessarily owned by a terrorist but is transferred or used in relation to terrorism or for the purpose of promoting terrorism. Essentially, financing of terrorism involves:
                                  1. Providing or collecting property for carrying out an act of terrorism.
                                  2. Providing services for terrorism purposes.
                                  3. Arranging for retention or control of terrorist property, or
                                  4. Dealing with terrorist property.
                              3. Governance
                                1. Board of Directors

                              The roles and responsibilities of the Board of Directors in relation to this Policy shall include but not be limited to:

                              1. Ratifying AML/CFT policies and programs, including training programs, developed or approved by the AML/CFT Officer.
                              2. Appointing a qualified AML/CFT Officer from the management team with comprehensive technical knowledge of the Palremit’s internal service delivery processes and standard AML/CFT requirements.
                              3. Reviewing and approving recommendations from the AML/CFT Officer to the Board.
                              4. AML/CFT Officer

                              The roles and responsibilities of an AML/CFT Officer under this Policy shall include but not be limited to:

                              1. Coordinating, implementing, monitoring, and ensuring adherence to this Policy by stakeholders and members of staff.
                              2. Ensuring compliance with applicable laws and regulations on AML/CFT.
                              3. Ensuring the maintenance of records of compliance with this Policy.
                              4. Preparing routine reports to the Board on AML/CFT compliance.
                              5. Developing specific ML/FT indicators that will assist in detecting money laundering/ financing of terrorism.
                              6. Ensuring adequate technology and controls are implemented to minimize risks of money laundering and terrorist financing.
                              7. Organizing periodic AML/CFT compliance and reporting training sessions for various categories of employees and stakeholders.
                              8. Investigating suspicious transactions and where required, reporting such transactions to responsible technical partners or the appropriate authority.
                              9. Serving as the primary representative for the Company in interactions with relevant law enforcement agencies, including receiving and submitting AML/CFT reports.
                              10. Employees

                              Employees shall:

                              1. Familiarize themselves with their respective roles in effectively implementing this Policy.
                              2. Ensure compliance with this Policy in the discharge of their respective duties.
                              3. Report any violation of this Policy to the AML/CFT Officer.
                              4. Identify and report suspicious activities and transactions to the AML/CFT Officer.
                              5. Attend AML/CFT training sessions organized by Palremit to enhance competency and knowledge.
                              6. Risk Management Operating Procedure

                              Palremit’s Risk Management Operating Procedure encompasses risk assessment, risk profiling, risk rating, and risk mitigation.

                              1. Risk AssessmentRisk is assessed on three (3) major basis:
                                1. Customer/Client Assessment

                              The risk profile of users or client may be assessed on the following basis:

                              1. Economic: assessing users based on the purpose or nature of their business. For example, shell companies located in high-risk jurisdictions or cash-intensive businesses (i.e., casinos, jewel, real estate and precious metals dealers) may be categorized as high-risk.
                              2. Geographic: assessing the users based on their geography, place of residence or place of business. Users resident or doing business in countries under economic or terrorism sanctions by international organizations such as the UN, EU, OFAC, or FATF may be categorized as high risk.
                              3. Behavioral: assessing users’ behaviors for unusual transaction patterns.
                              4. Political exposure: A user who is a political figure or who has close affiliation with a political figure (i.e., spouse, sibling, or friend) is a Politically Exposed Person (PEP). PEPs generally pose higher risks than others, particularly in countries with higher levels of bribery and corruption.
                              5. Product/Service Risk Assessment

                              Certain service offerings pose more risks compared to others. This includes cryptocurrency transactions, cross-border transactions, currency exchange transactions, electronic funds payments, and over-the-counter transactions.

                              1. Delivery Channel Risk Assessment

                              Given that Palremit’s services are delivered virtually, this inherently involves risks that necessitate robust verification and monitoring measures.

                              1. Risk Profiling and Rating

                              Risk Profiling shall be based on verification of the following information:

                              1. Confirmation of address provided.
                              2. Confirmation of source of income (where applicable).
                              3. Confirmation of occupation or nature of business.
                              4. Declaration of status as a PEP.
                              5. Risk Rating

                              Upon completion of risk assessment and profiling of the user or client, a risk rating will be assigned in the manner below:

                              LOWMEDIUMHIGH
                              Applies to clients who, after holistic assessment and profiling, are determined to be low risk.Applies to clients who, after holistic assessment and profiling, are determined to be medium risk.Applies to clients who, after holistic assessment and profiling, are determined to be high risk.
                              1. Risk Mitigation

                              Risk mitigation measures shall include and not be limited to:

                              1. Increased awareness of high-risk situations within business lines.
                              2. Increased levels of Know Your Customer (KYC) or Enhanced Due Diligence (EDD) for users with medium to high-risk rating.
                              3. Increased monitoring of transactions.
                              4. Customer Identification Programme (CIP)
                                1. Know Your Customer (KYC)

                              This process is vital when:

                              1. Establishing business relationships or providing services to a new client or user.
                              2. There is uncertainty in respect of the authenticity or adequacy of previously obtained information from a client or user.
                              3. Customer Due Diligence (CDD)Relevant information and documentation are as follows:
                                1.  Individuals
                              1. Name and surname.
                              2.  Citizenship.
                              3. Date of birth
                              4. State of birth.
                              5.  National Identification number.
                              6. Residence address.
                              7. Name, tax identification number and address of the principal place of business in the case of a natural person pursuing economic activity.
                              8.  Corporate Entities and Organizational Unit without Legal Personality
                              1. Name of entity.
                              2. Form of business organization.
                              3. Address of the registered office or address of business.
                              4. Tax identification number, and in the case of unavailability of such a number, the state of registration, the commercial register as well as the number and date of registration.
                              5. Identification data highlighted in subparagraph 5.2.1 (a) – (c) of representatives.
                              6. Ultimate Beneficial Owner (UBO) (applicable to corporate entities)

                              Details of UBO required shall include information and documentation listed in subparagraph 5.2.1 above.

                              1. Palremit may undertake independent verification of information provided either internally or externally through third party verification companies or a reliable source.
                              2. Simplified Due Diligence (SDD)
                                1. SDD may be applied to users, clients or transactions assessed to be low risk according to this Policy, provided that:
                              1. Information on the identity of the client is publicly available; or
                              2. Palremit relies on checks and controls of another competent authority.
                              3.  SDD shall however not be applicable in instances where there are:
                              1. Suspicions of money laundering or terrorist financing.
                              2. Doubts regarding the authenticity or completeness of user or client identification data obtained so far.
                              3. Enhanced Due Diligence (EDD)
                                1. Where a user or a client or transaction has been determined to have a high-risk profile, EDD shall be applied in addition to CDD. This may include:
                              1. Verification of documents presented by appropriate authorities and professionals depending on the document being verified.
                              2. Identification and background of the client or user or the beneficiary (business profile or the structure of the company when it is a corporate client).
                              3. Documentation and confirmation of the user or client’s source of funds and assets, the reasons and circumstances of the intended or conducted transactions etc.
                              4. Increased monitoring to identify unusual patterns of transactions that need further analysis.
                              5. Obtaining additional information on the user directly from the user and through public databases.
                              6. Requesting additional information on the nature of business to be transacted.
                              7. With respect to cross-border correspondent relationships with a receiving institution in a third country, Palremit shall also:
                              1. Acquire information about the nature of operations of the receiving institution.
                              2. Determine reliability and degree of supervision over the recipient institution.
                              3. Evaluate its procedures for counteracting ML/FT.
                              4. Prior to establishing relations, secure approval of the AML/CFT Officer.
                              5. Determine and document the scope of Palremit’s responsibility in such an instance and the responsibility of the receiving institution for counteracting ML/FT.
                              6. Ascertain that the receiving institution applies CDD measures to customers with direct access to accounts held at Palremit, and ensure this information is available upon request.
                              7. Inability to Perform or Complete CDD:

                              Where Palremit is unable to perform or complete CDD as a result of the actions or inactions of the user or client, Palremit shall:

                              1. Not establish a business relationship with the client.
                              2. Not perform an occasional transaction.
                              3. Not conduct transactions through the account.
                              4. Terminate a business relationship.
                              1. Politically Exposed Persons (PEP)
                                1. PEPs are individuals who have been or are performing prominent public functions or occupying significant public positions in any country or international organization or any close associate of a senior political figure.
                                2. Engaging with corrupt PEPs may result in serious consequences for Palremit, including loss of public confidence, frequent inquiries, judicial and administrative orders of seizure, and money laundering charges.
                                3. It should be noted that engaging with family members or close associates of PEPs attracts similar risks.
                                4. In addition to conducting the CDD, Palremit will;
                                  1. Determine whether a user or its UBO is a PEP or PEP associate by gathering sufficient and appropriate information from the customer and through publicly available information.
                                  2. Qualify PEPs as high risk given the increased risk of ML/TF and undertake EDD for each PEP.
                                  3. Require approval of AML/CFT Officer to engage in business relationships or to provide services to a PEP.
                                  4. Use reasonable effort at the onset of business relationship and on an ongoing basis to establish and determine the source of wealth of the client.
                              2. Ongoing Monitoring and Reporting
                                1. Palremit shall maintain ongoing monitoring of economic relations and transactions to:
                                  1. Identify unusual patterns or volumes of transactions.
                                  2. Identify potential violation of AML/CFT laws and regulations.
                                  3. Ensure that funds are not sourced from illegal activities.
                                  4. Update identification data and verify documentation.
                                2. Palremit shall put measures in place to monitor transactions to ensure they are consistent with its knowledge of the user’s or user’s business and to ensure that any unusual activity or transaction is immediately flagged and reported to the AML/CFT Officer for investigation.
                              3. Suspicious Transaction Reporting (STR)
                                1. Suspicious transactions or activity may include but shall not be limited to:
                                  1. Transactions structured in a manner as to avoid reporting or record keeping.
                                  2. Exerting pressure on Palremit officials to complete transactions quickly without complying with due process.
                                  3. Inability or failure of the user or client to provide satisfactory identification documents or answers to questions on the nature of business of the organization they represent.
                                  4. Multiple transfers of the same nature within a single day without justification based on type of business operated.
                                  5. Execution of high value dollar transactions with accounts that were previously inactive.
                                  6. Frequent transactions within a small circle of entities without satisfactory evidence of actual business being conducted etc.
                                2. All staff shall immediately report suspicious activity or transactions to the AML/CFT Officer for investigation.
                                3. Investigation of Suspicious Transactions
                                  1. Immediately upon receipt of a report of suspicious activity or transaction, the AML/CFT Officer shall commence investigation.
                                  2. When investigating a suspicious activity or transaction, the AML/CFT Officer will consider among other things:
                              1.  The unusual volume or frequency of the transaction (i.e., transactions inconsistent with the user’s usual activities).
                              2. The purpose of the transaction.
                              3. The geographic destination or origin of transaction, and
                              4. The parties concerned (i.e., if the recipient is a PEP).
                              1. Upon completing the investigation, the AML/CFT Officer will prepare a report for record-keeping. If the activity or transaction is deemed suspicious, the AML/CFT Officer will notify the appropriate authority or service provider in the prescribed manner, stating the findings and other requisite information within 48 hours of concluding the investigation.
                              2. Where required by applicable law or regulation, Palremit may suspend the processing of a suspicious transaction.
                              3. Upon adjudging a transaction to be suspicious, Palremit shall restrict the user or client’s account for a maximum period of 24 hours from the confirmation of receipt of notification by the relevant authority while waiting further directives.
                              4. All AML/CFT investigations and reports must be handled without alerting the user or client of such investigation or report and with as much discretion and confidence as is practicable to avoid inadvertent or inappropriate disclosure.
                              5. Suprathreshold Transactions

                              Except as otherwise provided by law, transfer of funds exceeding an equivalent of €15,000 shall be reported to the appropriate authorities or service provider in no later than 7 days. Where a user undertakes suprathreshold transaction(s) that cannot be justified, the user may be reclassified as high risk, suspended, and required to provide additional documentation or information under an EDD process.

                              1. Notice of Suspected Crime
                                1. Palremit shall immediately notify the appropriate authority or service provider in the prescribed manner, if there are suspicions that the asset subject to a transaction or received in the account of a user originates or relates to a crime other than a crime of ML/TF or a fiscal crime.
                                2. Palremit shall restrict activity on the account of such user till further direction is received from the relevant authority or service provider for a maximum period of 96 hours.
                              1. Whistleblowing
                                1. Whistleblowing is encouraged at all levels in Palremit. Reports of criminal activity, improper conduct, policy violations, legal breaches, or corporate governance breaches by Palremit or its staff will be investigated.
                                2. Whistleblowing Procedure
                                  1. Staff and stakeholders may report any actual or suspected criminal or ML/TF activity to the Human Resources or the AML/CFT Officer at [email protected] or [email protected], respectively.
                                  2. Reports may be made anonymously. However, where the whistleblower discloses his/her identity at any point in time, such identity shall remain undisclosed and confidential until otherwise expressly permitted by the whistleblower.
                                  3. Reports of criminal activities unrelated to ML/TF or violations of Palremit policies, shall be investigated by the Human Resources Officer. Upon concluding such investigation, reports and findings shall be sent to the legal team for guidance on next steps.
                                  4. Matters of violation of corporate governance policies shall be reported to the legal team for recommendations to the Board.
                                  5. It is the responsibility of the management to ensure that whistleblowers are well protected.
                                  6. Any staff or stakeholder who an allegation or report (of whatever nature) has been made against must be formally informed in writing with details of evidence in support. Ample opportunity shall be made available for a response.
                                  7. Except in the event of a malicious and unfounded allegation, no member of staff or stakeholder shall be subject to discrimination by reason of being a whistleblower pursuant to this Policy.
                                  8. Any whistleblower who believes that he/she has been treated in a manner that constitutes a violation of this Policy or applicable law may lodge a complaint with the Human Resource Officer or any member of senior management.
                                  9. The appointment of a member of staff may be terminated immediately if found to have contravened any part of the Policy (alone or in partnership with others) in line with the Employee Handbook.
                              2. Procedure for Responding to Authorized Requests

                              Requests received from the authorities regarding information on ML/FT shall be treated as follows:

                              1. All requests from the authorities shall be handled by the AML/CFT Officer. In the absence of the aforementioned officer, such a request shall be handled by any member of senior management or any other person so designated.
                              2. The request shall be attended to within 48 hours of receipt of the notification.
                              3. Investigations further to such request shall be made confidential.
                              4.  A copy of the report shall be recorded internally and forwarded to the requesting authority.
                              5. Record Keeping
                                1. Retention of Records

                              All records relating to this Policy shall be retained by Palremit for a minimum of 10 years for potential use in ML/FT proceedings. These records include, but shall not be limited to:

                              1. Records of transactions.
                              2. Records of reports and investigation of suspicious transactions.
                              3. Records of customers including identification documents.
                              4. Records of reports and returns to appropriate authorities.
                              5. Records of training and compliance with this Policy.
                              6. Accessibility of Records

                              Records shall:

                              1. Only be made available for audit, investigation or such other purpose as may be specified by applicable law.
                              2. Be stored securely in a manner that facilitates easy retrieval for the aforementioned purposes and provides satisfactory audit trail for investigation (where the need arises).
                              1. Training
                                1. Periodic job-specific training shall be organized by the AML/CFT Officer for members of staff at various levels. Attendance shall be mandatory for the respective category of staff.
                                2. AML/CFT training shall also form part of the acculturation exercise for new staff at Palremit.
                                3. The AML/CFT Officer shall:
                                  1. Ensure that AML/CFT trainings are well documented and stored for record purposes.
                                  2. Conduct regular evaluation of effectiveness of AML/CFT training.
                              2. Third-Party Relationships
                                1. Where Palremit engages a third-party service provider, Palremit shall ensure that such third-party maintains AML/CFT policy and processes that meet the minimum requirements under applicable law.
                                2. Palremit shall also obtain guarantees of third party’s compliance with applicable AML/CFT laws.
                              3. Sanctions Compliance
                                1. To avoid entering business relationship or providing services to persons on the sanction lists, Palremit shall check client or user’s data in the sources located at the following web addresses:
                                  1. Listy osób i podmiotów, wobec których stosuje się szczególne środki ograniczające, na podstawie art. 118 ustawy z dnia 1 marca 2018 r. o przeciwdziałaniu praniu pieniędzy i finansowaniu terroryzmu – Ministerstwo Finansów – Portal Gov.pl (www.gov.pl)https://www.gov.pl/web/finanse/sankcje-miedzynarodowe-giif
                                  2.  https://www.gov.pl/web/mswia/lista-osob-i-podmiotow-objetych-sankcjami
                                2. Palremit may also use a broader catalog of sanction lists for verification. This includes and shall not be limited to:
                                  1. Office of Financial Sanctions Implementation List (OFSI) – https://www.gov.uk/government/publications/financial-sanctions-consolidated-list-of-targets/consolidated-list-of-targets
                                  2. UN Sanctions List – https://www.un.org/securitycouncil/content/un-sc-consolidated-list
                                  3. OFAC Sanction List – https://sanctionssearch.ofac.treas.gov/
                                  4. EU Consolidated Sanction List – https://data.europa.eu/data/datasets/consolidated-list-of-persons-groups-and-entities-subject-to-eu-financial-sanctions?locale=en
                                  5. Section 311 Designated Entities under the US Patriot Act.
                                3. Verification of the client on the sanction lists must be done as part of CDD prior to establishing a business relationship/conducting a transaction or reviewing and updating client information or risk assessment.
                                4. If a client or user is found on any sanction lists, the following shall apply according to other provisions of this Policy:
                                  1. Restriction of account(s) owned or operated by such user or client.
                                  2. Preventing the completion of any transaction.
                                  3. Reporting suspicious activity to the appropriate authorities or partners (where required).
                                  4. Applying such other measures as may be required by law.
                                5. In the event Palremit already has a business relationship with the user or client, Palremit shall terminate such relationship on the written approval of the AML/CFT Officer.
                              4. Regulatory Compliance
                                1. Transactions on Palremit’s platform shall be subject to the applicable laws and regulations on AML/CFT. Applicable laws or regulation may include the laws and regulations applicable in any of the following jurisdiction depending on the specific circumstances: Austria, Belgium, Sweden, France, Germany, Greece, Georgia, Cyprus, Norway, Latvia, Luxembourg, Italy, Denmark, Monaco, Spain, United Kingdom, Switzerland, Portugal, Poland, Romania, Slovakia, Estonia, China, Japan, Indonesia, Malaysia, India, Pakistan, Singapore, Türkiye, Qatar, Philippines, UAE, Maldives, Kuwait, Thailand,  Israel, Madagascar, Egypt, Niger, Nigeria, Kenya,Ghana, Kenya, Benin, Algeria, Angola, Cameroun, CAR, Cote d’Ivoire, Morocco, Liberia, Gambia, Gabon, Guinea, Togo, Rwanda, Tanzania,  Uganda, Zambia, Seychelles, Senegal, South Africa, Tunisia, Mauritius, Bahamas, Canada, Costa Rica, Cuba, D.R, Mexica, Panama, Jamaica, United States of America, Haiti, Argentina, Peru, Chile, Brazil, Colombia, Uruguay, Venezuela, Australia and Fiji.
                                2. On request, Palremit will use its reasonable efforts to assist the regulators in the aforementioned countries in the enforcement of the respective laws or regulations. 
                              5. Policy Review

                              This policy is subject to review annually or when otherwise necessary to ensure compliance with applicable laws and regulations. Any amendment to this policy shall be communicated to employees and stakeholders. 

                              Promotions and Referrals

                              How to get your Palremit referral code

                              • Login to your app
                              • On your dashboard, go to Rewards
                              • Then tap on Referrals

                              You can copy your referral code here and share it with your friends. Once they use your referral code when they register, you’ll start to receive 20% on all their transactions.

                              Terms and conditions for Palremit rewards program

                              Palremit runs special rewards campaigns where Palremit users receive a 20% commission on all transfers made by their referrals.

                              Here’s how this plays out:

                              • If you invite your friends to use Palremit through your referral code, whenever they make a transaction, you get 20% from that proceeds.
                              • So if your invitee completes a transaction of $100, you get $20 credited to your Palremit wallet for inviting them.

                              You can track how much you’ve earned and how many people you’ve invited to join Palremit when you go to Rewards on your dashboard.

                              Please note that even if you invite 100 referrals to Palremit, if none of them are making transactions on their account, you won’t earn money.

                              You can refer as many people as you like and urge them to use Palremit for all their transactions.
                              To get your referral code, go to Rewards > Referrals to copy your referral code and share. This referral will apply to you once they use your code in their sign-up process.

                              How to sell off your crypto assets on Palremit

                              If you’re facing any challenge selling off your crypto assets on third-party exchanges that prevent NGN withdrawal, you can do so on Palremit.

                              • Simply send your crypto to the right Palremit crypto address. We currently support $BTC, $ETH, $USDT, and $SOL
                              • If this isn’t part of the crypto asset you want to sell, we recommend converting it to either of these assets so you can send it to your Palremit account.
                              • Next, generate your Palremit crypto address after selecting the cryptocurrency and the network. E.g., USDT on the ERC-20 network.
                              • Then, with your generated crypto address, you can transfer your crypto assets from any third-party exchange app like Binance.
                              • Once your crypto is deposited in your Palremit crypto account, swap it for your local currency, and withdraw it to your bank account.

                              Easy! That’s how to liquidate your crypto assets with Palremit.

                              How do I get my referral code?

                              On your dashboard, click on Rewards and select Referrals. Then copy your referral code.

                              To benefit, share this code with your friends and ask them to enter your code as the referrer when signing up on Palremit.

                              Once they start transacting, you earn a 20% commission on all transactions they complete on Palremit.

                              Palremit Data Privacy Policy

                              PALREMIT DATA PRIVACY POLICY

                              1. Privacy Statement

                              Your privacy is important to us. This Privacy Policy (“Policy”) explains how Palremit Corporation and its affiliates (“Palremit”, “We”, “Us” or “Our”) collect, use, store and disclose your Personal Information when you interact with our website, mobile application, Palremit services, social media platforms, support services and content, regardless of how you access them..

                              1. Your Personal Information

                              Personal Information relates to information that identifies you as an individual such as your name, phone number, email address etc. By providing your Personal Information and/or continuing with the use of our website or services, you expressly consent to our collection, use, storage and processing of your Personal Information according to this Privacy Policy and such other terms or policies that we may publish from time to time.

                              1. Periodic Review

                              We reserve the right to review and update this Policy periodically to reflect changes in our privacy practices and to ensure compliance with applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review changes we might make to the terms of this Policy. Any change to this Policy becomes effective when published. Your continued use of our services, website, content, support services etc. shall be deemed as acknowledgement and acceptance of these changes.

                              • Collection of Personal Information
                                • 4.1.1. Information We Collect
                                  • Contact information: This may include your name, email address, residential address, phone number, date of birth and other information about you.
                                  • Videos and Images: This includes pictures uploaded for account verification. We may also collect images and videos of you through cameras when you visit our physical offices or attend our events.
                                  • Profile information: This includes your username and other profile information.
                                  • Credentials: This includes your login details such as password, password hints, and other security information.
                                  • Financial and transaction information: This includes bank account information, wallet information, transaction details and transaction history.
                                  • Demographic information: This includes information about your age, location, lifestyle etc.
                                  • Marketing and communication information: This includes your preferred communication medium and your preference in receiving marketing information.
                                  • Device and usage information: This includes IP addresses, device IDs, performance data, operating system information etc.
                                  • Feedback, reviews, and user experience: This includes feedback, surveys, suggestions and recommendations given by you or insights gotten by Palremit based on your experience using our services or interacting with us.

                              4.1.2. Sensitive Personal Information: We typically do not collect or require you to disclose sensitive Personal Information such as your race, ethnicity, biometric data, religious beliefs, political affiliation etc. However, sensitive Personal Information may be collected if needed for the provision of or your use of our services or as may be required by law. In the event that such sensitive Personal Information is required and requested by us; by providing such information you consent to us processing the information. You may choose not to provide sensitive Personal Information when requested by us however, this may restrict or prevent your use of our services.

                              4.1.3. Personal Information of Minors: Minors are to refrain from using our services as our services are not intended for and should not be accessed by minors. We do not knowingly collect the Personal Information of minors and shall take prompt steps towards deleting any Personal Information of a minor, immediately after we become aware of such fact.

                              4.2. How We Collect your Personal Information

                              4.2.1.Use of Palremit services: We request and collect Personal Information and financial information from you when you sign up for and/or use our services through our website or mobile app.

                              4.2.2. Use of support services: We also request and collect Personal Information from you when you interact or access Palremit support services through any medium.

                              4.2.3. Automatically collected information: When you access our website or use our app, certain information such as login details, device information, browser type, date and time stamp, app usage, IP address, geographical information, and information on transactions are automatically collected.

                              4.2.4. Communication and marketing: We collect your Personal Information when you sign up to receive updates on our promotional and marketing activities.

                              4.2.5. Information from third parties: We may collect Personal Information about you from third parties such as our verification service providers, partners, other users and other sources.

                                5. Basis for processing your Personal Information

                                  Depending on the nature of your interaction with us, your Personal Information may be processed on any of the following basis:

                                  5.1.1. Where you have freely given us your consent.

                                  5.1.2. For the purpose of our contract with you or to provide services to you.

                                  5.1.3. Where necessary in compliance with applicable laws, regulations or orders such as know-your-customers (KYC) and anti-money laundering requirements.

                                  5.1.4. Where necessary to protect your vital interest or that of another natural person.

                                  5.1.5. Where necessary in circumstances and for purposes connected with public interest.

                                  5.1.6. Within the confines of law for our legitimate business or that of a third party.

                                  6. Aggregation and De-identification of Personal Information

                                    We may aggregate or de-identify your Personal Information in a manner that it can no longer identify you. Once aggregated or de-identified, such information ceases to be Personal Information. 

                                    7. Use of your Personal Information

                                    7.1. We use your Personal Information to:

                                    7.1.1. Provide our services such as processing transactions etc. 

                                    7.1.2. Prevent fraud, money laundering, and any other illegal activity.

                                    7.1.3. Verify the information you provide to us with third parties for purposes such as KYC.

                                    7.1.4. Derive analytics to improve our services or develop new products that meet users’ needs.

                                    7.1.5. Personalise our products and make recommendations to you.

                                    7.1.6. Administer our site and for internal operations, including troubleshooting, data analysis, profiling and segmentation analysis, testing, research, statistical and survey purposes.

                                    7.1.7. Operate our business.

                                    7.1.8. Deliver marketing and promotional information to you when you sign up for notification. 

                                    7.1.9.Measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You.

                                    7.1.10. Prevent, detect and manage security risks associated with the provision of services.

                                    7.1.11. Comply with legal requirements for the delivery of our services to you.

                                    7.1.12. Provide customer support and resolve complaints.

                                    7.1.13. Prevent, detect and manage technical issues in the use of our services.

                                    7.1.14. Prevent, detect and manage violations of Palremit’s policies.

                                    7.2. Mode

                                        Our processing of Personal Information for these purposes include both automated and manual (human) methods of processing. Our automated methods may however be supported by our manual methods.

                                        7.3. Further Processing

                                          If we intend to process your Personal Information for any purpose beyond those contained in this Policy or any of our other policies, we shall seek your consent and provide any information you may require.

                                          8. Cookies

                                          8.1. Our services use the following cookies:

                                          8.1.1. Strictly necessary cookies: which are required for the operation of the Services. Without them, for example, you would not be able to register or log in or  access the services that we offer. 

                                          8.1.2. Analytical/performance cookies: which allow us to recognize and count the number of visitors, to learn how visitors navigate our services, and to help us to improve the way our services function. 

                                          8.1.3. Functionality cookies are used to recognize you when you return to our website or services. 

                                          8.1.4. Google Analytics: which is a Google service that collects information about use of our services. Google Analytics does not identify individual users.

                                          8.2. Your Control of Cookies

                                              Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies, or to alert you when a cookie is placed on your computer, mobile device, or tablet. You also may be able to reject mobile-device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.

                                              8.3. Our Policy on Do Not Track (DNT) Signals

                                                Some web browsers including Chrome, Firefox, Internet Explorer, and Safari incorporate a DNT or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Palremit, do not respond to DNT signals. In connection with using certain Palremit Services, we may automatically collect certain data relating to the performance and configuration of the Palremit Services, and our customers’ and their end-users’ consumption of and interaction of such services (Usage Data). Usage Data is generally technical information obtained from product software or systems hosting the services, devices accessing these products and services, and/or log files generated during such use which typically does not directly identify an end-user.

                                                9. Disclosure and International Transfer of Your Personal Information:

                                                9.1. We may disclose or transfer your Personal Information as follows:

                                                9.1.1. With your consent.

                                                9.1.2. Upon your instruction to share your Personal Information with a third party.

                                                9.1.3. For business and commercial purposes such as reorganisation, merger, sale etc.

                                                9.1.4. To provide services to you.

                                                9.1.5. With our third affiliates and third-party service providers such as financial institutions, payment processors, security service providers etc.

                                                9.1.6. Where required or provided by applicable laws and regulations or pursuant to a court or an administrative order.

                                                9.1.7. With fraud prevention agencies and/or public agencies as may be required to prevent or investigate the occurrence of fraud, money laundering or breach of law.

                                                9.2. We operate from various countries around the world to provide services to you, so do our affiliates, partners and third party service providers to whom we may need to disclose your Personal Information to in accordance with this Policy. This means that your data may be transferred to a different country with distinct data protection laws from the laws of the country you reside or are accessing our services or website. We ensure that your Personal Information, where so transferred, is transferred in accordance with this Policy and the applicable data protection laws of the other country.

                                                  10. Protection of Your Personal Information

                                                  10.1. We have implemented appropriate technical and organisational security measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law. Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site; and any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

                                                  10.2. You are responsible for safeguarding your account information, login details, password and authentication details, as all instructions and transactions emanating from your account will be deemed to have been authorised by you. Hence, it is important to keep your password secure to prevent fraudulent use of your account. Do not disclose your password to anyone else and especially anyone who requests it from you by telephone or email. Please be aware of the following:

                                                  10.2.1. Change your password regularly and avoid using the same password on other websites to prevent hackers from accessing your account;

                                                  10.2.2. Avoid simple passwords that can easily be guessed;

                                                  10.2.3. Be aware that public WiFi networks are risky and hackers may capture your online transactions and Personal Information. Only connect to a network you can trust;

                                                  10.2.4. If you use a shared computer, make sure you log out immediately after you have finished using the website; and

                                                  10.2.5. Beware of ‘phishing’ where criminals may attempt to steal your information by sending you bogus emails.

                                                  10.3. Our website or app may contain links to third-party sites or services and third-party sites may contain links to our website and services. We neither control nor endorse nor bear responsibility for the content or privacy practices of any of these third-party sites. You are hereby encouraged to read the privacy policy and evaluate the security of such sites before you disclose your Personal Information on such sites.

                                                  10.4. We are not responsible for the protection of any Personal Information shared by you socially

                                                    11. Retention of Your Personal Information

                                                    11.1. We take every reasonable step to ensure that your Personal Information is only retained for as long as it is required for the purposes set out in this Policy. Therefore, we will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required. In addition, after you have ceased to be a Customer, we may take steps to delete your Personal Information or hold it in a form which no longer identifies you (for example, we may still use your data in an anonymised format for research and other business purposes). 

                                                    11.2. The period for which we will retain information about you will vary depending on the type of information and the purposes that we use it for. In general, unless applicable law requires a longer retention period, we will keep our records for as long as you are our Customer and for 6 years after the end of your relationship with us. For more details of the retention periods we apply to your Personal Information please contact us at [email protected]

                                                      12. Your Rights and Controls

                                                      12.1. As it pertains to your Personal Information, you are entitled to the following rights:

                                                      12.1.1. Right of access, rectification and erasure of Personal Information: You may request access to a copy of your Personal Information collected by us. You may also request an update, rectification or erasure of such Personal Information collected by us. 

                                                      12.1.2. Right to data portability: Subject to applicable law, you may request the transmission of your Personal Information to another Data Controller.

                                                      12.1.3. Right to object, restrict or withdraw consent for processing: You may object to or restrict the processing of your Personal Information. Where we are processing your Personal Information based on your consent, you may withdraw such consent. However, such withdrawal shall not affect processing conducted prior to such withdrawal nor continued processing on other lawful basis than consent.

                                                      12.1.4. Right not be subject to automated decision making: You may object to decisions arrived at exclusively by automated decision-making where such decisions may bear legal consequences for you or significantly affect you.

                                                      12.1.5. Right to lodge a complaint: In the unlikely event that you are aggrieved by any decision we have taken in relation to your Personal Information which is in violation of the applicable data protection laws, you may lodge a complaint with Palremit at ________________. You may  also lodge a complaint with the applicable data protection authority regarding the use of your Personal Information by us.

                                                      12.2. All rights contained within this Policy are subject to limitations under applicable laws or orders from a court of competent jurisdiction. Exercise of rights recognised in this Policy shall be made via a written request to our Data Protection Officer (DPO) at _____________________.

                                                      12.3. We will only process your data subject rights’ request where we are satisfied that we have successfully verified your identity, and you are the one asking for your Personal Information to be processed. We will not process personal data where we are in doubt of the identity of the requestor. You may be asked to prove your identity when making a data subject request.

                                                        13. Contact Us

                                                          If you have any questions, comments or requests about this Policy or your Personal information, kindly contact our DPO at [email protected].

                                                          Transactions

                                                          How to dispute a completed transaction?

                                                          Transfers with Palremit are usually instant, but delays may occur due to network issues or if the receiving bank is still processing the payment. 

                                                          ​Before reaching out to support, please follow this checklist:

                                                          ✅ Check that the transaction has been completed on the Palremit app (i.e., successful).

                                                          ✅ Double-check that the receiver details (account number, account name, and bank) are correct. 

                                                          ✅ Ask the recipient to check their bank app or account statement.

                                                          What can I do if the recipient hasn’t received a successful Naira transfer?

                                                          If the recipient hasn’t received a successful Naira transfer, don’t worry! Simply share the transaction receipt with our support team. We’ll follow it up with our partner service providers to either (a) provide a refund, or (b) provide a session ID that the recipient can take to their bank as proof that the transfer was completed.

                                                          If this has been done and the beneficiary has yet to be credited, please reach out again to our support team for help.

                                                          What should I do in the event of crypto fund loss?

                                                          In the event of losing your crypto value due to the use of the wrong address or network, please note that your money cannot be recovered.

                                                          Always ensure to double-check where you’re sending your crypto funds to.

                                                          Receiving Money on Palremit